Speaking with Confidence Raymond Grogan On behalf of Goodwill Industries of the Southern Piedmont
Your Facilitator Goodwill Industries Raymond Grogan –Wachovia, VP and Senior Programs Manager Joined Wachovia in 1997 and has extensive knowledge and application of Vendor Management programs, Project Management Methodology, Risk Management and Business Processes Improvement. He earned his B.S. in Professional Aeronautics from Embry-Riddle Aeronautical University.
Who would like to volunteer as spokesperson and respond to the following for the group?
Review the order that members agreed on
Which cards did you decide not to use? Why?
What did you learn from going through this process?
Goodwill Industries Key Point: Because everyone is different, no matter how well you prepare, sometimes your message will not get through as intended. Let’s see what we can do to keep this from happening…
Question: How can you tell if you’re getting your message across?
Question: How many of you have ever gotten a glazed-over look in response to something you’ve said?
Question: How do people usually respond when you ask, “Do you understand?”
Goodwill Industries Key Point: People are often reluctant to tell us they understand. Effective speakers know that it is important to check non-verbals, tone of voice, eyes, etc. to make sure your meeting your listeners needs. Don’t wait until you finish to find out!!
Take 2 minutes and complete the TALK Summary Checklist checking off the things you would like to focus on in the future
Goodwill Industries What are you going to focus on the next time you have something important to say? Key Point: Having decided what steps and techniques you want to focus on is one thing; the important part now is to keep practicing… Timing :02