VOICE MAIL Rachel Gotham

Greeting Your name, Department or Business Day of week When callers can expect a return call Name and extension number of assistant Add “Press ‘0’ for assistance” Add “Press ‘9’ to repeat this message”

Your name, Department or Business

Day of week

When callers can expect a return call

Name and extension number of assistant

Add “Press ‘0’ for assistance”

Add “Press ‘9’ to repeat this message”

Good Message Your full name Your title, department, or business Telephone number Reason for call When you need a response Best call back time, (remember time zones)

Your full name

Your title, department, or business

Telephone number

Reason for call

When you need a response

Best call back time, (remember time zones)

Brief Messaging Keep your message brief Give all information needed Get to the point (don’t make a story) Review your message before leaving it

Keep your message brief

Give all information needed

Get to the point (don’t make a story)

Review your message before leaving it

Effective Message Get to the purpose of your call Put contact information up front as well Don’t repeat what the system already knows Avoid leaving message about many things

Get to the purpose of your call

Put contact information up front as well

Don’t repeat what the system already knows

Avoid leaving message about many things

What NOT to say Don’t repeat yourself Don’t use foul language Don’t make the message long Don’t use offbeat and humorous talking the whole message

Don’t repeat yourself

Don’t use foul language

Don’t make the message long

Don’t use offbeat and humorous talking the whole message

Sample This is a sample of a voice mail recording. Hi, this is Petunia Wilkson. I’m sorry I’m not available to take your call right now. Please leave your name, telephone number and a detailed message and I will return your call as soon as possible.

This is a sample of a voice mail recording.

Hi, this is Petunia Wilkson. I’m sorry I’m not available to take your call right now. Please leave your name, telephone number and a detailed message and I will return your call as soon as possible.