© 2011 Deighton Associates Limited. All Rights Reserved
Agenda        • Introduction to Deighton        • The Integration of Strategic and Tactical          Systems        • Clie...
Introduction to Deighton         • Business Focus:                  Deighton helps its Clients to better                  ...
dTIMS: Deighton’s Total Infrastructure                Management Solution                         System Solutions        ...
dTIMS; The Solution for 20 State DOTs                                                                                     ...
What Does dTIMS CT Do?                                                          • dTIMS CT is a Strategic                 ...
MM is Operational Asset Management        •       The day-to-day, week-to-                week, month-to-month,           ...
Global Economy Driving                                          Maintenance Innovation        • The worldwide economic sta...
Australia is a World Leader in PBMC        • Of the roughly $30B spent annually in Australia for          maintenance acro...
Downer: Some Metrics                                                                                 Roads Services suppli...
Downer Group: Key Sectors© 2011 Deighton Associates Limited. All Rights Reserved
Downer Australia Business Profile                                                                                         ...
Key Road Maintenance Management Contracts         Main Roads WA – Western                 Australia            Integrated ...
Challenges Faced by the Contractor:               The Downer Experience        • Little standardization in projects requir...
Experience with Existing MM Systems        • Missing basic road          management concepts        • Require a lot of    ...
The Opportunity                                                                  •   Replace existing MM tools with       ...
Challenges and Solutions© 2011 Deighton Associates Limited. All Rights Reserved
Challenge: Configurability                             Challenges                        Solution        • Little         ...
Modular Deployment                                                           • Core System                                ...
Quickly Tailor to Different Business Models                   Automated Workflow tailors the system to your unique busines...
Workflow Example                   Example Downer Scenario                                                                ...
Workflow Example                   Basic Roadway Management Scenario                                                 Work ...
Example Workflow© 2011 Deighton Associates Limited. All Rights Reserved
Challenge: Mobile Access                             Challenges                           Solution        • Inconsistent a...
ROLE-BASED FUNCTIONALITY© 2011 Deighton Associates Limited. All Rights Reserved
Challenge: Integration of the                               Strategic and Tactical                                Challeng...
STRATEGIC PLAN INTEGRATION© 2011 Deighton Associates Limited. All Rights Reserved
Integration Benefits         Better communication         Improved asset history         Avoid wasted effort through co...
Thank You!© 2011 Deighton Associates Limited. All Rights Reserved
For More Information…        Richard Fox-Ivey        Deighton Associates Ltd.        Whitby, Ontario        Richard.fox-iv...
Sample Additional User                                   Interfaces© 2011 Deighton Associates Limited. All Rights Reserved
MAPPING; LRS AND SPATIAL (GPS)© 2011 Deighton Associates Limited. All Rights Reserved
RECORD WORK ACCOMPLISHMENTS© 2011 Deighton Associates Limited. All Rights Reserved
ASSET DATA REPOSITORY© 2011 Deighton Associates Limited. All Rights Reserved
BUDGETING© 2011 Deighton Associates Limited. All Rights Reserved
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Software Tools for Operations and Maintenance Management - Richard Fox-Ivey

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Presentation by Richard Fox-Ivey at the August 2011 International Road Federation Meeting on Performance Based Contracting for the Road Sector

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Software Tools for Operations and Maintenance Management - Richard Fox-Ivey

  1. 1. © 2011 Deighton Associates Limited. All Rights Reserved
  2. 2. Agenda • Introduction to Deighton • The Integration of Strategic and Tactical Systems • Client Case Study: Downer Group Australia • Question and Answer© 2011 Deighton Associates Limited. All Rights Reserved
  3. 3. Introduction to Deighton • Business Focus: Deighton helps its Clients to better manage their roadway networks • Market Offering: Commercial-of-the-shelf solution for roadway asset management • Longevity: 25+ years PMS and AMS industry leadership • Innovation: A pioneer in the PMS industry and an earlier adopter of the AMS philosophy© 2011 Deighton Associates Limited. All Rights Reserved
  4. 4. dTIMS: Deighton’s Total Infrastructure Management Solution System Solutions Solution Accelerators dTIMS CT dTIMS md dTIMS Strategic Asset dTIMS Management Management Dashboard dTIMS MM dTIMS wf dTIMS Maintenance dTIMS Workflow Management© 2011 Deighton Associates Limited. All Rights Reserved
  5. 5. dTIMS; The Solution for 20 State DOTs 1990 1989 1995 1994 1993 1993 1992 2011 2002 1993 1997 2007 1992 1992 1992 1997 1993 2001 2011 1991 Partnering for long-term success: 80% of our State DOT Clients have been Clients for more than 15 years© 2011 Deighton Associates Limited. All Rights Reserved
  6. 6. What Does dTIMS CT Do? • dTIMS CT is a Strategic Level tool • It models the performance of your network (roads, bridges, utilities, signs, etc.) • Over a long time/traffic • Under your constraints (budget, LOS, etc.) • Evaluates thousands of potential maintenance strategies • Recommends the strategies with the highest ROI (meeting your constraints)© 2011 Deighton Associates Limited. All Rights Reserved
  7. 7. MM is Operational Asset Management • The day-to-day, week-to- week, month-to-month, activities which support Project your long-term objectives Planning • An important part of the asset dTIMS CT management life-cycle • Challenges without integration: – Incomplete feedback regarding work performed Operate and – long-term vs. short-term Maintain Development disconnect dTIMS CT dTIMS MM – Models dont reflect reality – Planning in a vacuum© 2011 Deighton Associates Limited. All Rights Reserved
  8. 8. Global Economy Driving Maintenance Innovation • The worldwide economic state is driving demand for increased governmental budget performance and spending transparency • Difficult decisions; to fund or not to fund • Roadway maintenance departments in top 3 areas of spend so a logical target for cuts • Budget scrutiny is driving the shift focus on engineering inputs (labour, materials, equipment) to outcomes (Level Of Service) • Outsourcing of maintenance responsibility on the rise • Cost effectiveness of outsourcing being measured through Maintenance Quality Assurance© 2011 Deighton Associates Limited. All Rights Reserved
  9. 9. Australia is a World Leader in PBMC • Of the roughly $30B spent annually in Australia for maintenance across a number of sectors, more than 50% is contracted-out • One of the key challenges with outsourcing is the need for clear and measurable performance standards • However, despite the growing popularity of outsourcing, standardization is far from a reality Australia’s largest private-sector maintainer, Downer Group, is faced with the challenge of addressing these varied requirements…profitably© 2011 Deighton Associates Limited. All Rights Reserved
  10. 10. Downer: Some Metrics Roads Services supplier to infrastructure + resources sector Maintain > 27,000 km public road networks – Asia/Pacific focus – other Regions evolving Australia’s largest private sector maintainer Design, build, operate and maintain assets Variety of contract models Approximately 25,000 people Asset and maintenance management; design; Approximate A$5.4b turnover construction; bitumen supply; bituminous product Group based on a series of significant Australian manufacturing and New Zealand businesses Downer a leading services provider in New Zealand© 2011 Deighton Associates Limited. All Rights Reserved
  11. 11. Downer Group: Key Sectors© 2011 Deighton Associates Limited. All Rights Reserved
  12. 12. Downer Australia Business Profile Share of Group revenue1 • Capabilities include: 50% ($3.3b) − Asset Management − Civil Contracting − Project Delivery − Electrical Contracting − Surfacing − Mechanical Contracting − Engineering/Design − Multi-discipline − Industrial Maintenance Key customers Construction & Services − Facilities/Field • Australian Rail Track Corporation − Communications • Main Roads WA Services Infrastructure • Xstrata Coal − Rail Infrastructure • BHP Billiton • Over 11,500 employees • Rio Tinto Aluminum • Landcorp • Around 100 offices/sites across • Powerlink Queensland • Vestas Australia • Foxtel • Woodside Burrup 1Plus, importantly for this presentation, many Local Government and Federal Government clients as well as key private organizations who own and operate road infrastructure networks© 2011 Deighton Associates Limited. All Rights Reserved
  13. 13. Key Road Maintenance Management Contracts Main Roads WA – Western Australia Integrated Service Arrangements (ISA) - Alliance Kimberley ISA VicRoads Corporation – Queensland Main Roads Victoria (QDMR) – Queensland North East Maintenance Ipswich and Bli Bli Networks Gascoyne Alliance Schedule of Rates Mid West ISA Dept Transport Energy Infrastructure (DTIE) – SA Various State Road Networks: Schedule of Rates Roads and Traffic Authority (RTA) – New South Wales North Sydney Network: Performance Based Perth Metro ISA Mornington Peninsula Shire Council – Victoria “Safer Local Roads” Contract Performance Dept Infrastructure Energy Resources (DIER) – Tasmania Southern Tasmanian Road Network: Schedule of Rates VicRoads Corporation – Victoria Various State Road Networks Schedule of rates© 2011 Deighton Associates Limited. All Rights Reserved
  14. 14. Challenges Faced by the Contractor: The Downer Experience • Little standardization in projects requires agility in planning an execution • Maintenance activities most required, and their relative costs, can vary significantly from geography to geography due to traffic loading, climate, materials and as-built design all impact performance • The existing technological solutions available on the market limited; hard-coded, mainframe-based, not transportation-centric • Existing systems also expensive to maintain and time- consuming to configure and deploy to meet requirements of each contract© 2011 Deighton Associates Limited. All Rights Reserved
  15. 15. Experience with Existing MM Systems • Missing basic road management concepts • Require a lot of “configuration/implementation” to fit with transportation sector • LRS support lacking or poor at best • Focus more on being a “data repository” • Integration with long-term planning tools (dTIMS CT) non-existent© 2011 Deighton Associates Limited. All Rights Reserved
  16. 16. The Opportunity • Replace existing MM tools with a more robust system • Adopt contemporary technology: Internet Browsers, Service- Oriented-Architecture and Mobile devices • Draw upon a strong history of working with Deighton’s dTIMS CT to model network performance over the life of the contract • Manage the entire infrastructure lifecycle from Project Planning, through Development, through to Operations and Maintenance in one system© 2011 Deighton Associates Limited. All Rights Reserved
  17. 17. Challenges and Solutions© 2011 Deighton Associates Limited. All Rights Reserved
  18. 18. Challenge: Configurability Challenges Solution • Little • Service Oriented standardization in Architecture projects • Role-based • Diverse user • Modular deployment requirements drive • Automated different business Workflow processes capabilities© 2011 Deighton Associates Limited. All Rights Reserved
  19. 19. Modular Deployment • Core System • Optional Modules – Work Order Module – Scheduling Module – Financial Module – Inspections Module – Work Flow Module – Customer Service/Request© 2011 Deighton Associates Limited. All Rights Reserved
  20. 20. Quickly Tailor to Different Business Models Automated Workflow tailors the system to your unique business model Service Service Reporting • Phone Call about Pothole • CRM Data Entry Order • Work can be scheduled immediately (if urgent) or Delivery • Completed Work Order uploaded • Location automatically • dTIMS MM creates a Work Order for future • Resources assigned • Field crew perform work (fill pothole) • CRM notified issue is closed and citizen can be •Stats regarding assigned • Auto populate of Location (people, material, • Field crew update Work notified service delivery and relevant information equipment) Order quantities and • Information passed to tracked and can from CRM other details (mobile dTIMS tablet) be reported Service Close Scheduling Request Service • Each data element (process) can live inside or outside dTIMS MM • The Workflow engine allows stages to be added/removed/modified/order changed • Each functional area can have its own Workflow(s)© 2011 Deighton Associates Limited. All Rights Reserved
  21. 21. Workflow Example Example Downer Scenario • Work performed and Reporting accomplishment recorded • Stats regarding • Defect close, CRM issue closed service delivery • Information passed to tracked and can dTIMS CT be reported Service Inspection Analysis Delivery • Citizen calls Request • Inspector performs for Action • CRM Entry inspection in the • Workflow generates • Results of inspection field using AMIS • Draft Defect an inspection request Pro Mobile consider against • Relevant Inspector contract specification Notified • Has the UDSL been reached? Citizen Inspection Reporting • Inspection analysis Inquiry Complete determines no action required • Stats regarding • Defect inactive, CRM service delivery issue closed tracked and can be reported Service Closed© 2011 Deighton Associates Limited. All Rights Reserved
  22. 22. Workflow Example Basic Roadway Management Scenario Work Reporting • Citizen calls Request • Work is performed • CRM Entry • Work accomplishment • Draft Work Order updated and • Stats regarding • Draft Defect generated uploaded service delivery • Confirmed Defect • Manager assigned tracked and can work order be reported Citizen Work Inquiry Complete© 2011 Deighton Associates Limited. All Rights Reserved
  23. 23. Example Workflow© 2011 Deighton Associates Limited. All Rights Reserved
  24. 24. Challenge: Mobile Access Challenges Solution • Inconsistent access to • Can operate as “sometimes Wi-Fi/Cellular in the connected” (do not need internet/cellular coverage) field • Role-based configuration of • Additional costs for MM as opposed to a new “mobile version” of the application MMS • Maintenance and configuration is same as • Additional effort and office side fees to maintain mobile version© 2011 Deighton Associates Limited. All Rights Reserved
  25. 25. ROLE-BASED FUNCTIONALITY© 2011 Deighton Associates Limited. All Rights Reserved
  26. 26. Challenge: Integration of the Strategic and Tactical Challenges Solution • Incomplete feedback • dTIMS CT holds the strategic regarding work plan • dTIMS MM tracks what you performed actually did • long-term vs. short- • Pushing the CT plan to MM term disconnect allows you to execute the plan • Pushing the MM • Models dont reflect accomplishments to CT allows reality you to track the progress of the plan • Planning in a vacuum© 2011 Deighton Associates Limited. All Rights Reserved
  27. 27. STRATEGIC PLAN INTEGRATION© 2011 Deighton Associates Limited. All Rights Reserved
  28. 28. Integration Benefits  Better communication  Improved asset history  Avoid wasted effort through conflicting activities performed on same section/asset  Ability to improve LCCA models over time  Bringing a planning-approach to the maintenance department© 2011 Deighton Associates Limited. All Rights Reserved
  29. 29. Thank You!© 2011 Deighton Associates Limited. All Rights Reserved
  30. 30. For More Information… Richard Fox-Ivey Deighton Associates Ltd. Whitby, Ontario Richard.fox-ivey@deighton.com Mobile: +1.905.431.6998 Deighton provides Asset Management System consulting and software solutions to 400+ DOTs and DPWs worldwide; including 40% of State DOTs www.deighton.com© 2011 Deighton Associates Limited. All Rights Reserved
  31. 31. Sample Additional User Interfaces© 2011 Deighton Associates Limited. All Rights Reserved
  32. 32. MAPPING; LRS AND SPATIAL (GPS)© 2011 Deighton Associates Limited. All Rights Reserved
  33. 33. RECORD WORK ACCOMPLISHMENTS© 2011 Deighton Associates Limited. All Rights Reserved
  34. 34. ASSET DATA REPOSITORY© 2011 Deighton Associates Limited. All Rights Reserved
  35. 35. BUDGETING© 2011 Deighton Associates Limited. All Rights Reserved

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