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Software Tools for Operations and Maintenance Management - Richard Fox-Ivey

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Presentation by Richard Fox-Ivey at the August 2011 International Road Federation Meeting on Performance Based Contracting for the Road Sector

Presentation by Richard Fox-Ivey at the August 2011 International Road Federation Meeting on Performance Based Contracting for the Road Sector

Published in: Technology, Business
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  • 1. © 2011 Deighton Associates Limited. All Rights Reserved
  • 2. Agenda • Introduction to Deighton • The Integration of Strategic and Tactical Systems • Client Case Study: Downer Group Australia • Question and Answer© 2011 Deighton Associates Limited. All Rights Reserved
  • 3. Introduction to Deighton • Business Focus: Deighton helps its Clients to better manage their roadway networks • Market Offering: Commercial-of-the-shelf solution for roadway asset management • Longevity: 25+ years PMS and AMS industry leadership • Innovation: A pioneer in the PMS industry and an earlier adopter of the AMS philosophy© 2011 Deighton Associates Limited. All Rights Reserved
  • 4. dTIMS: Deighton’s Total Infrastructure Management Solution System Solutions Solution Accelerators dTIMS CT dTIMS md dTIMS Strategic Asset dTIMS Management Management Dashboard dTIMS MM dTIMS wf dTIMS Maintenance dTIMS Workflow Management© 2011 Deighton Associates Limited. All Rights Reserved
  • 5. dTIMS; The Solution for 20 State DOTs 1990 1989 1995 1994 1993 1993 1992 2011 2002 1993 1997 2007 1992 1992 1992 1997 1993 2001 2011 1991 Partnering for long-term success: 80% of our State DOT Clients have been Clients for more than 15 years© 2011 Deighton Associates Limited. All Rights Reserved
  • 6. What Does dTIMS CT Do? • dTIMS CT is a Strategic Level tool • It models the performance of your network (roads, bridges, utilities, signs, etc.) • Over a long time/traffic • Under your constraints (budget, LOS, etc.) • Evaluates thousands of potential maintenance strategies • Recommends the strategies with the highest ROI (meeting your constraints)© 2011 Deighton Associates Limited. All Rights Reserved
  • 7. MM is Operational Asset Management • The day-to-day, week-to- week, month-to-month, activities which support Project your long-term objectives Planning • An important part of the asset dTIMS CT management life-cycle • Challenges without integration: – Incomplete feedback regarding work performed Operate and – long-term vs. short-term Maintain Development disconnect dTIMS CT dTIMS MM – Models dont reflect reality – Planning in a vacuum© 2011 Deighton Associates Limited. All Rights Reserved
  • 8. Global Economy Driving Maintenance Innovation • The worldwide economic state is driving demand for increased governmental budget performance and spending transparency • Difficult decisions; to fund or not to fund • Roadway maintenance departments in top 3 areas of spend so a logical target for cuts • Budget scrutiny is driving the shift focus on engineering inputs (labour, materials, equipment) to outcomes (Level Of Service) • Outsourcing of maintenance responsibility on the rise • Cost effectiveness of outsourcing being measured through Maintenance Quality Assurance© 2011 Deighton Associates Limited. All Rights Reserved
  • 9. Australia is a World Leader in PBMC • Of the roughly $30B spent annually in Australia for maintenance across a number of sectors, more than 50% is contracted-out • One of the key challenges with outsourcing is the need for clear and measurable performance standards • However, despite the growing popularity of outsourcing, standardization is far from a reality Australia’s largest private-sector maintainer, Downer Group, is faced with the challenge of addressing these varied requirements…profitably© 2011 Deighton Associates Limited. All Rights Reserved
  • 10. Downer: Some Metrics Roads Services supplier to infrastructure + resources sector Maintain > 27,000 km public road networks – Asia/Pacific focus – other Regions evolving Australia’s largest private sector maintainer Design, build, operate and maintain assets Variety of contract models Approximately 25,000 people Asset and maintenance management; design; Approximate A$5.4b turnover construction; bitumen supply; bituminous product Group based on a series of significant Australian manufacturing and New Zealand businesses Downer a leading services provider in New Zealand© 2011 Deighton Associates Limited. All Rights Reserved
  • 11. Downer Group: Key Sectors© 2011 Deighton Associates Limited. All Rights Reserved
  • 12. Downer Australia Business Profile Share of Group revenue1 • Capabilities include: 50% ($3.3b) − Asset Management − Civil Contracting − Project Delivery − Electrical Contracting − Surfacing − Mechanical Contracting − Engineering/Design − Multi-discipline − Industrial Maintenance Key customers Construction & Services − Facilities/Field • Australian Rail Track Corporation − Communications • Main Roads WA Services Infrastructure • Xstrata Coal − Rail Infrastructure • BHP Billiton • Over 11,500 employees • Rio Tinto Aluminum • Landcorp • Around 100 offices/sites across • Powerlink Queensland • Vestas Australia • Foxtel • Woodside Burrup 1Plus, importantly for this presentation, many Local Government and Federal Government clients as well as key private organizations who own and operate road infrastructure networks© 2011 Deighton Associates Limited. All Rights Reserved
  • 13. Key Road Maintenance Management Contracts Main Roads WA – Western Australia Integrated Service Arrangements (ISA) - Alliance Kimberley ISA VicRoads Corporation – Queensland Main Roads Victoria (QDMR) – Queensland North East Maintenance Ipswich and Bli Bli Networks Gascoyne Alliance Schedule of Rates Mid West ISA Dept Transport Energy Infrastructure (DTIE) – SA Various State Road Networks: Schedule of Rates Roads and Traffic Authority (RTA) – New South Wales North Sydney Network: Performance Based Perth Metro ISA Mornington Peninsula Shire Council – Victoria “Safer Local Roads” Contract Performance Dept Infrastructure Energy Resources (DIER) – Tasmania Southern Tasmanian Road Network: Schedule of Rates VicRoads Corporation – Victoria Various State Road Networks Schedule of rates© 2011 Deighton Associates Limited. All Rights Reserved
  • 14. Challenges Faced by the Contractor: The Downer Experience • Little standardization in projects requires agility in planning an execution • Maintenance activities most required, and their relative costs, can vary significantly from geography to geography due to traffic loading, climate, materials and as-built design all impact performance • The existing technological solutions available on the market limited; hard-coded, mainframe-based, not transportation-centric • Existing systems also expensive to maintain and time- consuming to configure and deploy to meet requirements of each contract© 2011 Deighton Associates Limited. All Rights Reserved
  • 15. Experience with Existing MM Systems • Missing basic road management concepts • Require a lot of “configuration/implementation” to fit with transportation sector • LRS support lacking or poor at best • Focus more on being a “data repository” • Integration with long-term planning tools (dTIMS CT) non-existent© 2011 Deighton Associates Limited. All Rights Reserved
  • 16. The Opportunity • Replace existing MM tools with a more robust system • Adopt contemporary technology: Internet Browsers, Service- Oriented-Architecture and Mobile devices • Draw upon a strong history of working with Deighton’s dTIMS CT to model network performance over the life of the contract • Manage the entire infrastructure lifecycle from Project Planning, through Development, through to Operations and Maintenance in one system© 2011 Deighton Associates Limited. All Rights Reserved
  • 17. Challenges and Solutions© 2011 Deighton Associates Limited. All Rights Reserved
  • 18. Challenge: Configurability Challenges Solution • Little • Service Oriented standardization in Architecture projects • Role-based • Diverse user • Modular deployment requirements drive • Automated different business Workflow processes capabilities© 2011 Deighton Associates Limited. All Rights Reserved
  • 19. Modular Deployment • Core System • Optional Modules – Work Order Module – Scheduling Module – Financial Module – Inspections Module – Work Flow Module – Customer Service/Request© 2011 Deighton Associates Limited. All Rights Reserved
  • 20. Quickly Tailor to Different Business Models Automated Workflow tailors the system to your unique business model Service Service Reporting • Phone Call about Pothole • CRM Data Entry Order • Work can be scheduled immediately (if urgent) or Delivery • Completed Work Order uploaded • Location automatically • dTIMS MM creates a Work Order for future • Resources assigned • Field crew perform work (fill pothole) • CRM notified issue is closed and citizen can be •Stats regarding assigned • Auto populate of Location (people, material, • Field crew update Work notified service delivery and relevant information equipment) Order quantities and • Information passed to tracked and can from CRM other details (mobile dTIMS tablet) be reported Service Close Scheduling Request Service • Each data element (process) can live inside or outside dTIMS MM • The Workflow engine allows stages to be added/removed/modified/order changed • Each functional area can have its own Workflow(s)© 2011 Deighton Associates Limited. All Rights Reserved
  • 21. Workflow Example Example Downer Scenario • Work performed and Reporting accomplishment recorded • Stats regarding • Defect close, CRM issue closed service delivery • Information passed to tracked and can dTIMS CT be reported Service Inspection Analysis Delivery • Citizen calls Request • Inspector performs for Action • CRM Entry inspection in the • Workflow generates • Results of inspection field using AMIS • Draft Defect an inspection request Pro Mobile consider against • Relevant Inspector contract specification Notified • Has the UDSL been reached? Citizen Inspection Reporting • Inspection analysis Inquiry Complete determines no action required • Stats regarding • Defect inactive, CRM service delivery issue closed tracked and can be reported Service Closed© 2011 Deighton Associates Limited. All Rights Reserved
  • 22. Workflow Example Basic Roadway Management Scenario Work Reporting • Citizen calls Request • Work is performed • CRM Entry • Work accomplishment • Draft Work Order updated and • Stats regarding • Draft Defect generated uploaded service delivery • Confirmed Defect • Manager assigned tracked and can work order be reported Citizen Work Inquiry Complete© 2011 Deighton Associates Limited. All Rights Reserved
  • 23. Example Workflow© 2011 Deighton Associates Limited. All Rights Reserved
  • 24. Challenge: Mobile Access Challenges Solution • Inconsistent access to • Can operate as “sometimes Wi-Fi/Cellular in the connected” (do not need internet/cellular coverage) field • Role-based configuration of • Additional costs for MM as opposed to a new “mobile version” of the application MMS • Maintenance and configuration is same as • Additional effort and office side fees to maintain mobile version© 2011 Deighton Associates Limited. All Rights Reserved
  • 25. ROLE-BASED FUNCTIONALITY© 2011 Deighton Associates Limited. All Rights Reserved
  • 26. Challenge: Integration of the Strategic and Tactical Challenges Solution • Incomplete feedback • dTIMS CT holds the strategic regarding work plan • dTIMS MM tracks what you performed actually did • long-term vs. short- • Pushing the CT plan to MM term disconnect allows you to execute the plan • Pushing the MM • Models dont reflect accomplishments to CT allows reality you to track the progress of the plan • Planning in a vacuum© 2011 Deighton Associates Limited. All Rights Reserved
  • 27. STRATEGIC PLAN INTEGRATION© 2011 Deighton Associates Limited. All Rights Reserved
  • 28. Integration Benefits  Better communication  Improved asset history  Avoid wasted effort through conflicting activities performed on same section/asset  Ability to improve LCCA models over time  Bringing a planning-approach to the maintenance department© 2011 Deighton Associates Limited. All Rights Reserved
  • 29. Thank You!© 2011 Deighton Associates Limited. All Rights Reserved
  • 30. For More Information… Richard Fox-Ivey Deighton Associates Ltd. Whitby, Ontario Richard.fox-ivey@deighton.com Mobile: +1.905.431.6998 Deighton provides Asset Management System consulting and software solutions to 400+ DOTs and DPWs worldwide; including 40% of State DOTs www.deighton.com© 2011 Deighton Associates Limited. All Rights Reserved
  • 31. Sample Additional User Interfaces© 2011 Deighton Associates Limited. All Rights Reserved
  • 32. MAPPING; LRS AND SPATIAL (GPS)© 2011 Deighton Associates Limited. All Rights Reserved
  • 33. RECORD WORK ACCOMPLISHMENTS© 2011 Deighton Associates Limited. All Rights Reserved
  • 34. ASSET DATA REPOSITORY© 2011 Deighton Associates Limited. All Rights Reserved
  • 35. BUDGETING© 2011 Deighton Associates Limited. All Rights Reserved

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