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Vortrag Service Desk Forum 19.11.2013, Mainz

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  • 1.   Mul%channel-­‐Strategien    für  den  internen  Kunden        Service  Desk  Forum     Mainz       19.  November  2013     21.11.13   1  
  • 2. 21.11.13   2  
  • 3.   Persönliche  Erfahrungen  aus   dem  Umgang  mit  sozialen   Medien  treiben  die  Ansprüche   an  das  Service  Desk       21.11.13   3  
  • 4.   “Wir  müssen  uns  nicht  verändern,   wir  leben  den  digitalen  Wandel”     Zitat  Genera%on  Y       21.11.13   4  
  • 5. 21.11.13   5  
  • 6. 21.11.13   6  
  • 7. 21.11.13   7  
  • 8. 21.11.13   8  
  • 9. Erlebt  die  schriYliche     Kommunika%on  eine     Renaissance?     21.11.13   9  
  • 10. Kunden   Unternehmen   One  –  to  -­‐  one   Contact  Center   One    –to  -­‐  many   Community   Webseite   Foren   Many-­‐to-­‐  many   Facebook  
  • 11. 21.11.13   16  
  • 12. 21.11.13   17  
  • 13. 21.11.13   18  
  • 14. 21.11.13   19  
  • 15.      Sephora     21.11.13   20  
  • 16.      Sephora     21.11.13   21  
  • 17.      Sephora     21.11.13   22  
  • 18. 21.11.13   23  
  • 19. Foren   Suchmaschine   Webseite   Community   Social  Networks   (Facebook,  Twiber)  
  • 20. 21.11.13   25  
  • 21. 21.11.13   26  
  • 22.     Mobiler  Zugang  überall  und  immer     21.11.13   27  
  • 23. 21.11.13   28  
  • 24. 21.11.13   29  
  • 25.      Zeit  für  Ihre  Fragen     21.11.13   30  

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