Growth and development of the accommodation business

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  • Tourism industry is all businesses that cater to the needs of the traveling public.
  • The text describes the characteristics of “typical” business guests and leisure guests.
  • * The text provides an example of each characteristic applied to lodging industry.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.
  • As people migrated to the New World, the US was settled by peoples from different parts of the world. Each with their own words for hotels (places to eat, drink and sleep). When traveling to different parts of the country today you can still see evidence of these terms in use.

Transcript

  • 1. GROWTH AND DEVELOPMENT OF THE ACCOMMODATION BUSINESS Prepared By: Ma'am L
  • 2. Lodging is Part of Tourism Industry: Tourism Industry Segments in the Tourism Industry Tourism Industry Hospitality Lodging Operation Retail (Shopping) Stores F&B Operations Transportation Services Destination (Activity) Sites
  • 3. Close Look at Lodging Organizations: Typical Lodging Guests 28.8% are transient business travelers 25.3% are attending a conference/group meeting 24.6% are on vacation 21.8% are traveling for other reasons (for example, personal, family, or special event)
  • 4. Close Look at Lodging Organizations: Lodging Industry Characteristics Emphasis on safety, cleanliness & service - Guests also consider “intangible” aspects of the purchase decision Inseparability of manufacture & sales - A room exists & is sold at the same site Perishability - If a room is not rented on a specific date, the revenue is lost forever Repetitiveness - Some operating procedures are routines Labor Intensive - Much of a hotel’s daily work involves employees providing services
  • 5. Ancient Greece: guest rights were an established set of conventions that were accepted amongst the different cultures in the Greek world.
  • 6. Hospitium (Gr. ξενία, xenia, προξενία) - is the ancient Greco-Roman concept of hospitality as a divine right of the guest and a divine duty of the host. In Homeric times, all strangers, without exception, were regarded as being under the protection of Zeus Xenios, the god of strangers and suppliants, and had the right to hospitality.
  • 7. Ancient Rome: Roman businessmen travelled; Romans were some of the first known to travel for pleasure.
  • 8. In Roman times people travelled on land on horseback, in carts pulled by oxen, or walking.
  • 9. Middle Ages: Others provided safety, shelter and food to travelers. As the use of coaches for travelling took hold, travelling became more popular. Inns were typically in private homes and nobles stayed in monastaries.
  • 10. The New World: As people settled the New World, they brought their own terms for eating and resting places (Inns, Taverns)
  • 11. (18th & Early 20th Century) • • Introduction of railroads Transportation and Lodging could not be separated
  • 12. • Spas and resorts – • Believed to be medicinal or healthful Saratoga Springs – • Famous spa in New York Famous spas: – Spa at Baden, Germany – Marienbad, Bohemia – Vichy, France
  • 13. • Tremont Hotel – Opened in Boston in 19th century – 1st luxury hotel – Boasted the 1st toilets and private bedrooms with locks on door
  • 14. • Cesar Ritz (1889) – Famous Swiss hotelier – Manager of the Savoy in London Copyright © 2012 by C & E Publishing Inc. and Buen Santos
  • 15. Advent of Air Travel (The 20th Century) • Air Travel – • It was made available to masses Conventions and Conferences – Became an integral part of successful of commerce – Business traveler became the most important lodging guests
  • 16. Advent of Air Travel (The 20th Century) • Air Travel – • It was made available to masses Conventions and Conferences – Became an integral part of successful of commerce – Business traveler became the most important lodging guests
  • 17. Modern Era: Existence of uniquely designed lodging and lodging served as the main attraction itself.
  • 18. The Industry Today • Campgrounds – • Appeal to travelers who prefer to commune with nature while on vacation Treetops – Located in Africa, features rooms in a huge tree from which guests can watch wild animals feed at night Copyright © 2012 by C & E Publishing Inc. and Buen Santos
  • 19. HOTEL CLASSIFICATIONS (target market)
  • 20. Commercial Hotels     cater mainly to business clients and usually offer room service, coffee-shop,  dining room, cocktail lounge, laundry and valet service as well as access to  computers and fax services.
  • 21. Airport Hotels    are located near airports and are a conveniently located to provide any level of  service from just a clean room to room service and they may provide bus or  limousine service to the air lines.
  • 22. Conference Centers are designed to specifically provide meeting space from groups; they provide  all services and equipment necessary to handle conventions.
  • 23. Economy Hotels   provide a limited service and are known for clean rooms at low prices meeting  just the basic needs of travelers.
  • 24. Suite or All-Suite Hotels     are hotels which offer spacious layout and design.   Business people like the setting  which provides space to work and entertain separate from the bedroom.
  • 25. Residential Hotels   used to be very popular.   The typical residential hotel offers long term accommodations.
  • 26. Casino Hotels   are often quite luxurious.   Their main purpose is in support of the gambling operation.    Casino hotels often offer top name entertainment and excellent restaurants.  
  • 27. Resort Hotels    are the planned destination of guests, usually vacationers.   This is because  resorts are located at the ocean or in the mountains away from inner cities.    Resort hotels may offer any form of entertainment to keep their guests happy  and busy.