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Salesforce execlunch
 

Salesforce execlunch

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A presentation I did on behalf of Salesforce.com for their Cloud Executive Series. It covers four immutable trends of clomosoda:cloud mobile social and data. The underlying message that the pace of ...

A presentation I did on behalf of Salesforce.com for their Cloud Executive Series. It covers four immutable trends of clomosoda:cloud mobile social and data. The underlying message that the pace of change is increasing and Institutions are not keeping pace with customers and employees. It also covers opportunities with crowds and development communities with a number of real life examples. It includes results from a recent survey of HR people across Australian organisations to highlight the current attitudes to Social Media and seeks to break the myth that Social reduces productivity when the reality is that it can significantly increase it.

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    Salesforce execlunch Salesforce execlunch Presentation Transcript

    • Innovation in a Hyper Connected World @rexster @c4edge #salesforceDeloitte Centre for the Edge | April 2013
    • Clomosoda – The immutable trends Cloud Mobile Social Data
    • Exploring the Edgehttp://www.deloitte.com/view/en_US/us/Insights/centers/centers-center-for-edge/index.htm
    • Do you need Institutional Innovation to keep up withthe pace of change?http://techonomy.com/2013/03/whats-next-in-the-techonomy/
    • Are you absorbing technology as fast as customers andemployees?http://www.deloittedigital.com.au//blog/are-you-a-sponge-or-a-brick
    • Technology is a utility think taps not wells!
    • The World is re-platforming to mobile –Aussies are leading the wayhttp://www.ourmobileplanet.com/
    • We are massive on Social as wellhttp://digiocial.com/2012/06/state-of-australian-social-media-2012-infographic/
    • Leveraging Socialhttp://www.youtube.com/watch?v=1BOKmUDBTR8
    • Leverage the Crowd Social Supporthttp://crowdsupport.telstra.com.au/
    • Crowdfunding and Demand Sensinghttp://www.kickstarter.com/projects/limemouse/lifx-the-light-bulb-reinvented?ref=live
    • Be porous and build communityhttps://appexchange.salesforce.com/results?keywords=gamification
    • If a bank can do it so can youhttp://www.commbank.com.au/business/pi.html
    • Organisational Views of Social Media• We surveyed 500 people in HR in Australian Organisations• Embrace or Ban• 51% of respondents organisations allow access to social media sites for personal use but don’t encourage it.• 38% ban use of social media sites for personal use.• 51% of respondents organisations use social media sites for work activities.• Those who ban do so due to:• Productivity concerns 73%• Risk management 59%• 82% believe these concerns maybe or are justified.• 67% believe employees continue to use social media for personal use despite it being banned.
    • The Big Call• Break the productivity myth• Organisations who use social media effectively internally can achieve• Higher Revenue Growth• Higher Profitability• Higher Staff Engagement• Lower Staff Turnover
    • A byproduct of the massive spending on technology to automate formalprocesses is that work today focuses on exception handlingException handling: The time employees spend addressing non-routine tasks that fall outside the boundaries ofnormal business processes Traditional Business Process Step 1  Step 2  Step 3 Step 4 Step 3  Relationship-based exception handling Millions of exceptions proliferate within enterprises and technology is not being implemented effectively to support employees handling exceptions
    • Social software tools can support exception handling to increase employeeproductivity Social Software Opportunity Social Software Tools Potential Productivity Potential Gains Learning Gains
    • Key questions • How do your clients connect? • How do we move from services to experiences? • How can we get knowledge flowing? • How can we use the cloud? • Where does social fit – inside and outside? • What is our mobile strategy? • How do we make better use of data?17
    • General information onlyThis presentation is provided as general information only and does not consider your specific objectives, situation or needs. You should not rely on the information in this presentation or disclose it or refer to it in any document. We accept no duty of care or liability to you or anyone else regarding this presentation and we are not responsible to you or anyone else for any loss suffered in connection with the use of this presentation or any of its content. About Deloitte About Deloitte AustraliaDeloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning In Australia, Deloitte has 12 offices and over 4,500 people and provides audit, tax, consulting, and financialmultiple industries. With a globally connected network of member firms in more than 140 countries, Deloitte advisory services to public and private clients across the country. Known as an employer of choice for brings world class capabilities and deep local expertise to help clients succeed wherever they operate. innovative human resources programs, we are committed to helping our clients and our people excel. Deloitte‘s approximately 169,000 professionals are committed to becoming the standard of excellence. Deloittes professionals are dedicated to strengthening corporate responsibility, building public trust, and Deloittes professionals are unified by a collaborative culture that fosters integrity, outstanding value to making a positive impact in their communities. For more information, please visit Deloitte’s web site at markets and clients, commitment to each other, and strength from diversity. They enjoy an environment of www.deloitte.com.au.continuous learning, challenging experiences, and enriching career opportunities. Deloittes professionals arededicated to strengthening corporate responsibility, building public trust, and making a positive impact in their Confidential This document and the information contained in it is confidential and should not be used or communities. disclosed in any way without our prior consent.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, Liability limited by a scheme approved under Professional Standards Legislation. each of which is a legally separate and independent entity. Please see www.deloitte.com/au/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. © 2011 Deloitte Touche Tohmatsu. All rights reserved.