ReviewPro's Guide to Hotel Review Sites

Hotelier’s Guide to Review SitesOverview of 50 major review sites and their features" Hotelierʻs Guide to Review Sites, June 2011"

About this guideMost hoteliers today will agree that Please note: All information in this guidemanaging a hotelʼs online reputation is has been researched by the ReviewProcritical to their business in todayʼs internet- team online. These sites evolvedriven economy." constantly, and we cannot guarantee that" the information presented here is alwaysA major part of any hotelʼs online up to date. If you would like to updatereputation is based on guest reviews. some information, please do reach out toManaging these reviews is not an easy us. We intend to keep this guide up totask: There are dozens of online travel date, expand it and provide it to the community free of charge. You can alwaysagencies (OTAs), online communities and reach us at knowledge@reviewpro.com."other travel related sites that allow theirusers to publish reviews, and sometimes "even photos and videos of hotels." If you are looking for more information and" advice on monitoring, increasing orThis Guide gives an overview of 50 of the responding to reviews, we encourage youmajor review sites in Europe and North to take a look at our other guides withAmerica. For each website, we have detailed advice on managing your onlinecreated an easy to read checklist of reputation. They can be found on our blog: www.reviewpro.com/blog."features and information that will help youmanage your reviews on these sites and "decide where to focus your efforts.""""" Hotelierʻs Guide to Review Sites, June 2011" 2"

ContentsAbout the Guide 2 Holidays Uncovered 21 Thomas Cook 39 Introduc?on 4 Hotel.de 22 Thomson 40 Ab-‐in-‐den-‐Urlaub 5 HotelCheck 23 Travbuddy 41 Ac?ve Hotels 6 HotelClub 24 Travelocity 42 Alpharooms 7 Hotelopia 25 TravelPost 43 Atrapalo 8 Hotels.com 26 TripAdvisor 44 Bookassist 9 Hotels Combined 27 Triptake 45 Booking.com 10 HotelSearch 28 Trivago 46 Cheqqer 11 HotelSpecials 29 Tui.com 47 Ciao! 12 HRS 30 Venere 48 Citysearch 13 IgoUgo 31 Vinivi 49 EasyToBook.com 14 LateRooms.com 32 Virtual Tourist 50 Ebookers 15 Orbitz 33 Weg.de 51 Expedia 16 Priceline 34 Yahoo! Travel 52 FastBooking 17 Qype 35 Yelp 53 Global Hotel Review 18 Splendia 36 Zoover 54 HolidayCheck 19 Superbreak 37 What’s Next? 55 Holiday Watchdog 20 Tablethotels 38 Hotelierʻs Guide to Review Sites, June 2011" 3"

IntroductionThis guide contains one page overviews of 50 sites that host online reviews. "Each individual site guide is structured as a checklist with the following sections:" Scores and Ranking! Reviews! Management options! " " " •  Global rating: Is there an overall score •  Review Languages: What languages is •  Link to hotel website: While most OTAs that the reviewer gives the hotel? If so, the website available in/do reviewers will not link to a hotelʼs own website, on what rating scale is it?" typically write reviews?" some communities or aggregators do allow this." •  Recommendation: Can the reviewer say •  Booking required for review: While whether he would recommend the hotel most websites require in their terms and •  Management response: Does the site to a friend?" conditions that reviews should only be allow hotels to reply to a review, either written by someone who stayed at the with an official management response •  Rating by department: Many sites allow hotel, some websites only allow reviews function, or by posting a comment under reviewers to go into more detail with their by customer who have booked through a review?" rating, and give individual scores for this website. This is indicated here." concepts like service, cleanliness or •  Private response: Can hoteliers send a value for money" •  User photos: Does the website allow private message or email to a reviewer?" users to upload their own photos of the •  Overall city ranking: Some sites rank hotel?" •  Hotelier control panel: Is there some hotels by their review scores or a related type of extranet that allows hotels to algorithm." •  Reviews from other sites: Some verify and update their information? Note: websites increase their database of these may or may not include review •  Other city rankings: This includes city reviews by also showing reviews from response functionality" rankings for specific attributes, e.g. For one or more external sources. " business travel, by star category etc." •  Flag/report review: Is there a way for readers to flag a review if the content seems incorrect or it does not adher to the siteʼs review guidelines?" Hotelierʻs Guide to Review Sites, June 2011" 4"

Ab-in-den-Urlaub"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓!Rating by department" ✓! Gastronomy, Hotel, Location, Value, Rooms, Service, Sports" URL:! http://www.ab-in-den- urlaub.de"Overall city ranking" ✗!Other city rankings" ✗! Type:! Online Travel Agency" Owned by:! Unister"Reviews! About!Review Languages" 1" German" !Booking required for review" ✗! Ab-in-den-Urlaub is part of a network of German travel sites owned by Unister. AllUser photos" ✗! six sites can be managed from one controlReviews from other sites" ✓! Reviews from other sites belonging to the same group: panel by the hotel. Similarly, reviews Hotelreservation.com, Urlaubstours, Hotelreservierung.de, posted on one of the sites appear on all six Reisen.de, Fluege.de" sites. " " The site lists over 50,000 hotels and theManagement options! entire network together has 10 millionLink to hotel website" ✗! website visitors per month according toManagement response" ✗! their website."Private response" ✗!Hotelier control panel" ✓! Hotels can edit general hotel information and add/edit photos"Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 5"

Active Hotels"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Clean, Comfort, Location, Services, Staff, Value for Money" URL:! www.activehotels.com" Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Priceline"Other city rankings" ✗! About!Reviews! " Active Hotels is an online hotel reservationReview Languages" 5" English, French, German, Spanish and Italian" provider with more than 50.000 hotels."Booking required for review" ✓! "User photos" ✗! Users who book through the site can write a review of the hotel they stayed at. "Reviews from other sites" ✗! "Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✓!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 6"

Alpharooms"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓! Alpharooms asks reviewers which of the following concepts describes the hotel, and uses the most mentioned ones as URL:! www.alpharooms.com" summary at the top of the reviews site as kind of a recommendation: Family friendly, Good for singles, Quiet, Type:! Online Travel Agency Lively, Romantic, No frills, Great service, Close to the beach, Trendy/Boutique, Good for shopping, Central location, Luxury" Owned by:! Alpha Accommodation Ltd "Rating by department" ✗!Overall city ranking" ✗! About!Other city rankings" ✗! " Alpharooms.com is one of the UKs leading websites for discount travel. It has anReviews! unusual rating/recommendation system inReview Languages" 1" English" that users are asked which attributes correspond to the hotel (for example “greatBooking required for review" ✗! service”) without an actual rating, making itUser photos" ✓! a kind of recommendation by department." "Reviews from other sites" ✓! TripAdvisor"Management options!Link to hotel website" ✗!Management response" ✓! Anybody can comment on a review; this could be used to write a management response"Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 7"

Atrapalo"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓! Recommendation is split into two parts: “Would you recommend this to your best friend” and which type of travel URL:! www.atrapalo.com" the hotel is recommended for: Business, group events, Cultural/touristic trips, Family trips, Disconnect & Relax" Type:! Online Travel Agency "Rating by department" ✓! Location, Room, Staff Attention, Decoration, Quality / Price, Owned by:! Atrapalo S.L." Cleanliness, Installation and Services"Overall city ranking" ✓! About!Other city rankings" ✗! " Atrapalo is a Spanish Online Travel Agency that offers a plenty of services forReviews! accommodation, transportation and activities for travelers with more thanReview Languages" 4" Spanish, Portuguese, Italian and French " 600.000 guest reviews from registeredBooking required for review" ✓! users." "User photos" ✗! The site is particularly important for theReviews from other sites" ✗! Spanish market, but is also active in Italy, France, Chile, Brazil and Colombia."Management options! "Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓! https://extranet.atrapalo.com/hoteles/"Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 8"

Bookassist"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.bookassist.com"Overall city ranking" ✗! Type:! Online Travel Agency"Other city rankings" ✗! Owned by:! Automatic Netware Ltd." ! About!Reviews! "Review Languages" 2" English and Spanish" Bookassist provides booking engineBooking required for review" ✓! technology and online marketing solutions to hoteliers trough their online site. TheUser photos" ✗! hotel search on their site allows guests toReviews from other sites" ✗! book stays directly through Bookassist as well. " "Management options! A large part of the reviews on BookassistLink to hotel website" ✓! are posted with the customerʼs real name, making it less anonymous than the majorityManagement response" ✓! of review sites."Private response" ✓! "Hotelier control panel" ✓!Flag/report review" ✗! . " To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 9"

Booking.com"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Clean, Comfort, Location, Services, Staff, Value for Money " URL:! www.booking.com"Overall city ranking" ✗! Type:! Online Travel Agency "Other city rankings" ✗! Owned by:! Priceline"Reviews!Review Languages" 39" Including English, Spanish, German, French, Italian, About! Portuguese, Catalan, Chinese, Dutch and Russian " " Booking.com is an online hotel reservationBooking required for review" ✓! agency with over 30 million unique visitorsUser photos" ✗! each month from both leisure and business markets worldwide and more than 7 millionReviews from other sites" ✗! hotel reviews. It is one of the major OTAs, particularly for European travelers."Management options! "Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓! https://admin.bookings.org/hotel/"Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 10"

Cheqqer"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓! URL:! www.cheqqer.com"Rating by department" ✓! General impression, Rooms, Food & Beverage, Personal, Hygiene, Location, Respect for people and nature, Price / Type:! Aggregator" quality"Overall city ranking" ✗! Owned by:! TUI"Other city rankings" ✗! About! "Reviews! Cheqqer is an online travel community where users can read and exchangeReview Languages" 2" Spanish and Dutch " experiences about their travels. The siteBooking required for review" ✗! has more than 1.5 millions of reviews from travelers. Users cannot book directlyUser photos" ✓! through the site, but Cheqqer links to offersReviews from other sites" ✗! on other sites, including Booking.com, Laterooms and Hotelopia." "Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 11"

Ciao!"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓!Rating by department" ✓! Value for Money, Shopping, Nightlife, Ease of getting around, URL:! www.ciao.com" Family Friendly, Sightseeing. Note: This may be different Type:! Aggregator" depending on the hotel."Overall city ranking" ✗! Owned by:! Ciao GmbH"Other city rankings" ✗! About! "Reviews! Ciao is an online community that enablesReview Languages" 7" English, Spanish, German, French, Italian, Dutch, Swedish" users to publish reviews a large range of products and services, while also showingBooking required for review" ✗! prices and linking to offers for theseUser photos" ✓! products. Users can earn money for writing reviews depending on the category and theReviews from other sites" ✗! usefulness of a review as rated by other users."Management options! " Ciao differs from other hotel review sites inLink to hotel website" ✗! that reviews are typically a lot moreManagement response" ✓! Possible as a comment if someone from the hotel registers as detailed and longer than on most other user for the site." sites. A large percentage of reviews receivePrivate response" ✓! Registered users can send each other messages." comments from other users."Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 12"

Citysearch"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.citysearch.com"Overall city ranking" ✗! Type:! Aggregator"Other city rankings" ✗! Owned by:! Independent"Reviews! About!Review Languages" 1" English " " Citysearch is a virtual guide with more thanBooking required for review" ✗! 75,000 recommended locations, commentsUser photos" ✓! and expert advice from local businesses troughout the United States. CitysearchReviews from other sites" ✗! allows hotels to manage their listing for free. The site focuses on a memberʼs localManagement options! community, which makes it interesting for hotel restaurants and spas as well."Link to hotel website" ✗!Management response" ✓! Any member can comment on a review, hoteliers could use this to respond."Private response" ✗!Hotelier control panel" ✓! Hoteliers can “claim” their business listing for free. Claiming enables hotels to update their basic information (address, opening hours, phone number), see page stats, add a special offer for Citysearch users and integrate their Twitter and Facebook proﬁles."Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 13"

EasyToBook.com"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! General Impression, Services and Facilities, Hotel Staff, Price/ URL:! www.easytobook.com" Quality, Cleanliness, Location " Type:! Online Travel Agency "Overall city ranking" ✗! Owned by:! Independent"Other city rankings" ✗! " About!Reviews! " EasyToBook.com is an OTA that focusesReview Languages" 9" English, Spanish, German, French, Italian, Dutch, Swedish, exclusively on hotels. Hotels can register to Russian, Chinese" be listed for free, payment is commission-Booking required for review" ✓! based. "User photos" ✗! "Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗! "Private response" ✗!Hotelier control panel" ✓! http://extranet.easytobook.com/"Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 14"

Ebookers"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓!Rating by department" ✓! Amenities , Maintenance, Hotel staff, Room comfort, Location, URL:! www.ebookers.com" Value " Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Orbitz Worldwide "Other city rankings" ✗! About!Reviews! " Ebookers.com offers a wide range of travelReview Languages" 5" English, German, Dutch, Finnish, Norwegian (on international products including flights, hotels, rental sites with own domains)" cars and cruises. "Booking required for review" ✓! Any registered user can write a review, but reviews written by " users who have booked through Ebookers have a “Verified Ebookers has an interesting approach to Customer” seal" user verification, allowing any registeredUser photos" ✗! user to post a review, but showing aReviews from other sites" ✗! verification seal for users who booked through Ebookers." "Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 15"

Expedia"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓!Rating by department" ✓! Hotel Service, Hotel Condition, Room Cleanliness, Room URL:! www.expedia.com" Comfort, Location, Neighborhood " Type:! Online Travel Agency "Overall city ranking" ✗! Owned by:! Expedia Inc."Other city rankings" ✗! About!Reviews! " Expedia is one of the largest OTAs in theReview Languages" 11" English, Spanish, German, French, Italian, Dutch, Danish, world and offers vacation packages, hotels, Japanese, Swedish, Norwegian, Malay" ﬂights cruises, rental cars and more."Booking required for review" ✓! " Hotels can sign up for Expediaʼs partnerUser photos" ✗! program, which allows them to manageReviews from other sites" ✓! Shows Tripadvisor rewviews and average rating" their hotel on Expedia, Hotels.com and Venere." "Management options!Link to hotel website" ✗!Management response" ✓! Hotels can respond to reviews on Expedia through the Expedia Partner Central "Private response" ✗!Hotelier control panel" ✓! https://expediapartnercentral.com/" "Flag/report review" ✓! Possible from hotelier control panel" To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 16"

FastBooking"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓! Recommendation only shown as aggregate (“Recommendation rate”)" URL:! www.fastbooking.com"Rating by department" ✓! Geographical location, Quality of reception, Cleanliness of the Type:! Aggregator" hotel, Size of room,Room sound insulation, Breakfast,Services available, General quality, Value for Owned by:! Independent" money "Overall city ranking" ✗! About!Other city rankings" ✗! " FastBooking offers a booking engine for hotel websites, and runs FastBooking.com,Reviews! where internet users can book rooms atReview Languages" 5" English, Spanish, German, French, Italian FastBookingʼs client hotels." "Booking required for review" ✓! Unlike most other websites in this area,User photos" ✗! FastBooking links to the hotelsʼ websites for no additional charge (hotels have to beReviews from other sites" ✗! FastBooking clients)"Management options!Link to hotel website" ✓! Yes, this is one of the distinguishing features of the website "Management response" ✗!Private response" ✗!Hotelier control panel" ✓! http://www.fastbooking.net/en/"Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 17"

Global Hotel Review"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗! URL:! www.globalhotelreview.com"Rating by department" ✓! Cleanliness, Facilities, Service, Location, Pricing "Overall city ranking" ✓! Type:! Travel Community"Other city rankings" ✓! Ranking for hotels in same star category" Owned by:! Independent" About!Reviews! "Review Languages" 1" English" Global Hotel Review is an independent hotelBooking required for review" ✗! review site. It lists over 130,000 hotels worldwide. "User photos" ✗! "Reviews from other sites" ✗! The site allows hotels to be taken off their listing or to block the review function, distinguishing it from other travel portals."Management options! "Link to hotel website" ✓!Management response" ✓! Anyone can post a comment to a review; hotels can check a box to state that they represent the hotel management."Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! No button to ﬂag/report a review, but the site encourages users to report reviews by email" To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 18"

HolidayCheck"Scores and Rankings!Global rating" ✓! From 1 to 6"Recommendation" ✓! URL:! www.holidaycheck.com"Rating by department" ✓! Hotel, Room, Service, Location, Gastronomy, Sport and Entertainment" Type:! Aggregator "Overall city ranking" ✗! Owned by:! Holidaycheck AG"Other city rankings" ✗! About! "Reviews! HolidayCheck is a travel portal that is particularly important for the GermanReview Languages" 10" English, Spanish, German, French, Italian, Polish, Russian, market. " Dutch, Czech and Chinese " "Booking required for review" ✗! Any user can review a hotel, an email address is required." It offers hoteliers a management portalUser photos" ✓! where they can not only respond to reviews, but also manage their listing andReviews from other sites" ✗! see detailed statistics for their hotel on HolidayCheck."Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓! Aside from responding to reviews, hoteliers can also add news and photos of their hotel and see statistics"Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 19"

Holiday Watchdog "Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Room, Service, Pool, Dining, Beach,Amenities" URL:! www.holidaywatchdog.com"Overall city ranking" ✗! Type:! Aggregator and Community "Other city rankings" ✗! Owned by:! TripAdvisor Ltd"Reviews! About!Review Languages" 1" English" "Booking required for review" ✗! Any user can write a review, email address is required" Holiday Watchdog is a UK travelUser photos" ✓! information web site where users can post reviews and upload photos."Reviews from other sites" ✓! Reviews from TripAdvisor" " Users cannot book hotels within HolidayManagement options! Watchdog, but the site links to offers from other OTAs including Booking.com,Link to hotel website" ✗! Expedia, HRS and more."Management response" ✓! "Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 20"

Holidays Uncovered"Scores and Rankings!Global rating" ✓! From 1 to 6"Recommendation" ✓!Rating by department" ✓! Cleanliness, Food, Hotel Entertainment, Hotel service, URL:! www.holidays-uncovered.co.uk" Location, Room comfort, Value" Type:! Community"Overall city ranking" ✓! Owned by:! TUI UK Limited"Other city rankings" ✗! About!Reviews! "Review Languages" 1" English" Holidays Uncovered is a well known travel community in the UK and part ofBooking required for review" ✗! An email address is required" the TUI group. "User photos" ✓! "Reviews from other sites" ✗! Aside from hotel reviews, it also features destination (“resort”) reviews and tips on what to do for each destination. When aManagement options! user reviews a hotel, the form asks themLink to hotel website" ✗! to review the destination as well, which can give hotels additional insights."Management response" ✓! Hoteliers can use the comment function underneath each review to respond."Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 21"

Hotel.de"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓! Recommendation rate is shown as average only, not for individual reviews" URL:! http://www.hotel.de/"Rating by department" ✓! Room quality, Room noise, Cleanliness, Friendliness and Type:! Online Travel Agency" capability of staff, Price-performance ratio, Breakfast/Food"Overall city ranking" ✗! Owned by:! hotel.de AG"Other city rankings" ✗! About! !Reviews! Hotel.de (also operating under hotel.infoReview Languages" 37" internationally) is a major OTA for the European and especially the GermanBooking required for review" ✓! market. Aside from enabling privateUser photos" ✗! customers to book hotels, it also focuses on business travelers with corporateReviews from other sites" ✗! discounts and a tool for meeting planners that allows them to search for hotels withManagement options! meeting rooms."Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 22"

HotelCheck"Scores and Rankings!Global rating" ✓! 1 to 6 points. Careful: HotelCheck uses the German school grading system, where 1 is the best grade and 6 the worst; the best rating a hotel could get would therefore be a 1.0." URL:! www.holtelcheck.com"Recommendation" ✓! Type:! Aggregator "Rating by department" ✓! Cleanliness, Facilities, Location, Room, Service, Gastronomy, Sports & Entertainment & Wellness" Owned by:! Holidaycheck AG"Overall city ranking" ✗! About!Other city rankings" ✗! ! HotelCheck is a hotel review portal and aggregator operated by HolidayCheck. TheReviews! reviews are typically more detailed thanReview Languages" 1" German" average. Careful: The rating system is based on the German school gradingBooking required for review" ✗! system, with a 1.0 being the best, and aUser photos" ✓! 6.0 being the worst rating, this can beReviews from other sites" ✗! confusing for international hoteliers."Management options!Link to hotel website" ✗!Management response" ✓! Via comment function under each review"Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 23"

HotelClub"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Cleanliness, Facilities, Service, Location, Pricing (shown as URL:! www.hotelclub.com/" averages only)" Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Orbitz Worldwide Inc."Other city rankings" ✗! About!Reviews! ! HotelClub is a website specialized in hotelReview Languages" 14" Chinese (Simpliﬁed & Traditional), English, French, German, bookings, owned by Orbitz. Their Italian, Japanese, Korean, Portuguese, Spanish, Swedish, membership program allows members to Polish, Thai, Russian and Dutch." earn points, similar to a loyalty program ofBooking required for review" ✓! hotel chains."User photos" ✗!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 24"

Hotelopia"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Room, Facilities, Cleanliness, Quality of the food, Staff URL:! www.hotelopia.com" professionalism, Check-in procedure, Price-quality ratio Type:! Online Travel Agency" (shown as averages only)"Overall city ranking" ✗! Owned by:! TUI Travel PLC"Other city rankings" ✗! About! "Reviews! Hotelopia is an OTA specialized in hotels, listing over 35,000 hotels worldwide."Review Languages" 11" English, Spanish, German, French, Italian, Dutch, Catalan, Portuguese, Russian, Danish, Swedish"Booking required for review" ✓!User photos" ✗!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 25"

Hotels.com"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓!Rating by department" ✓! Hotel Service, Hotel Condition, Room Comfort, Room URL:! www.hotels.com" Cleanliness" Type:! Online Travel Agency "Overall city ranking" ✗! Owned by:! Expedia Inc."Other city rankings" ✗! About!Reviews! "Review Languages" 20" More than 20 languages including English, Spanish, German, Hotels.com is a leading OTA specializing in French, Italian, Portuguese, Catalan, Chinese, Dutch and hotel reservations." Russian" " Hoteliers can manage their presence onBooking required for review" ✓! Hotels.com and the reviews they receiveUser photos" ✗! through the Expedia Partner Central. "Reviews from other sites" ✓! Reviews from TripAdvisor, Expedia"Management options!Link to hotel website" ✗!Management response" ✓! Hoteliers can respond to guest reviews trough the Expedia Partner Central. "Private response" ✗!Hotelier control panel" ✓! https://expediapartnercentral.com/"Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 26"

Hotels Combined"Scores and Rankings!Global rating" ✓! From 1 to 5 points. Shown as average only"Recommendation" ✗!Rating by department" ✓! Cleanliness, Dining, Facilities, Location, Rooms, Service. URL:! www.hotelescombined.com" Shown as average only." Type:! Aggregator"Overall city ranking" ✗! Owned by:! Hotels Combined Pty Ltd "Other city rankings" ✗! About!Reviews! "Review Languages" 22" Includes English, Spanish, German, French, Italian, Hotels Combined is an aggregator that Portuguese, Russian, Chinese " allows users to search for hotel offers and compare prices from different providers."Booking required for review" ✗! Users can write a review of any hotel. However, the siteʼs " main review feature is its “Veriﬁed Reviews” system that Reviews are also shown in an aggregated aggregates review scores from other sites that require way. An average score is displayed booking." alongside a summary of what people writeUser photos" ✗! about for a given hotel. The site links toReviews from other sites" ✓! Shows average score and summary of review data from over online reviews of their partner providers 30 partnering sites" and shows reviews from their own users."Management options!Link to hotel website" ✓!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 27"

HotelSearch"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓!Rating by department" ✓! Cleanliness, Location, Common facilities and services, Staff, URL:! www.hotelsearch.com" Quietness, Room, Value for money " Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Mirai España, S.L."Other city rankings" ✗! About!Reviews! " HotelSearch is a Spanish online travelReview Languages" 5" English, Spanish, German, French, Chinese " agency that specializes in hotels in Spain, France, Italy and Andorra."Booking required for review" ✗!User photos" ✓!Reviews from other sites" ✗!Management options!Link to hotel website" ✓!Management response" ✓! Management response is possible, hoteliers need to send their response in via e-mail."Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 28"

HotelSpecials"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Room Comfort, Room Cleanliness, Breakfast Quality, Dinner URL:! http:// ! Value, Service, Atmosphere, Value, Location" www.hotelspecials.nl/"Overall city ranking" ✗! Type:! Online Travel Agency"Other city rankings" ✗! Owned by:! Independent"Reviews! About! !Review Languages" 1" Dutch (has Swedish partner site)" HotelSpecials is an Online Travel AgencyBooking required for review" ✓! in the Netherlands that focuses on hotels in the Netherlands, Belgium, Luxemburg,User photos" ✓! Germany and France. The site lists overReviews from other sites" ✗! 3,000 hotels." "Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 29"

HRS"Scores and Rankings!Global rating" ✓! From 1 to 10 points (aggregate score only)"Recommendation" ✓! Aggregated, three levels of satisfaction/recommendation"Rating by department" ✓! How warmly were you welcomed, How willing were staff to URL:! www.hrs.com" help, Room facilities, Cleanliness,Wellness area, Restaurant Type:! Online Travel Agency" quality, Package amenities, if reserved, Size of room, Hotel facilities, Sanitary equipment, The quality of breakfast, Value Owned by:! Robert Ragge GmbH" for money "Overall city ranking" ✗! About!Other city rankings" ✗! " HRS is an OTA specializing in hotels. It is known for giving customers a priceReviews! guarantee of being less expensive thanReview Languages" 30" Including English, Spanish, German, French, Italian, Dutch, any other site with same booking Catalan, Portuguese, Russian, Chinese " conditions." "Booking required for review" ✓! Review ratings are shown in aggregatedUser photos" ✓! numbers, giving travelers an idea of theReviews from other sites" ✗! average guest rating of a hotel." "Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 30"

IgoUgo"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.igougo.com"Overall city ranking" ✓! Type:! Community andOther city rankings" ✗! Aggregator " Owned by:! Travelocity.com LP."Reviews! About!Review Languages" 1" English" "Booking required for review" ✗! IgoUgo is a travel community that allows their over 500,000 members to postUser photos" ✓! reviews and photos of destinations, hotelsReviews from other sites" ✓! Travelocity reviews" and attractions. The site is highly focused on its community, showcasing members and giving out writing awards. "Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✓! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 31"

LateRooms.com"Scores and Rankings!Global rating" ✓! From 1 to 6"Recommendation" ✓! Aggregate percentage only"Rating by department" ! Customer service, Hotel cleanliness, Quality of room, Value URL:! www.laterooms.com" ✓! for money, Quality of food, Family friendly " Type:! Online Travel Agency "Overall city ranking" ✗! Owned by:! LateRooms Ltd "Other city rankings" ✗! About! "Reviews! LateRooms.com is a UK based OTA thatReview Languages" 5" English, Spanish, French, Italian, German" focuses on hotel rooms. "Booking required for review" ✓! " Aside from enabling hoteliers to manageUser photos" ✓! their listing and reservations, their extranetReviews from other sites" ✗! also has a hotelier forum where hotel professionals can exchange experiences and receive advice."Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 32"

Orbitz"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓!Rating by department" ✓! Amenities, Maintenance, Hotel staff, Room comfort, Location, URL:! www.orbitz.com" Value" Type:! Online Travel Agency "Overall city ranking" ✗! Owned by:! Orbitz Worldwide"Other city rankings" ✗! About!Reviews! "Review Languages" 1" English" Orbitz.com is one of the leading OTAs worldwide, especially in North America. It is part of Orbitz Worldwide, a group that owns several consumer brands includingBooking required for review" ✗! Any registered user can leave a review, but reviews written by Ebookers, HotelClub and RatesToGo a customer who booked through Orbitz have a “Veriﬁed amongst others." Customer” seal and have more weight in ratings."User photos" ✗!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 33"

Priceline"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Hotel Cleanliness, Hotel Staff, Location of Hotel, Hotel Dining. URL:! www.priceline.com" Shown as aggregate only." Type:! Online Travel Agency"Overall city ranking" ✗!Other city rankings" ✗! Owned by:! Priceline" About!Reviews! "Review Languages" 1" English" Priceline is an OTA that is mainly known for its “name your own price” feature thatBooking required for review" ✓! allows users to book a hotel by starUser photos" ✗! category and neighborhood for a low priceReviews from other sites" ✗! without knowing the exact hotel. Users can also book speciﬁc hotels however. " "Management options! "Link to hotel website" ✗! "Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 34"

Qype"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.qype.com"Overall city ranking" ✗! Type:! Travel Community"Other city rankings" ✗! Owned by:! Qype GmbH" About!Reviews! "Review Languages" 7" English, German, French, Spanish, Portuguese, Polish, Italian" Qype is a local reviews site with over 22 million visits per month. Members reviewBooking required for review" ✗! not only hotels, but any local business."User photos" ✓!Reviews from other sites" ✗!Management options!Link to hotel website" ✓!Management response" ✓!Private response" ✓!Hotelier control panel" ✓!Flag/report review" ✓! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 35"

Splendia"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✓! Aggregated percentage only (“recommended by 85% of our customers”)" URL:! www.splendia.com"Rating by department" ✓! Location, Public areas of the hotel, Room, Quality of service, Type:! Online Travel Agency " Breakfast & restaurant "Overall city ranking" ✗! Owned by:! Splendia Limited"Other city rankings" ✗! About! "Reviews! Splendia is an OTA specializing in luxuryReview Languages" 10" English, Spanish, Deutsch, French, Italian, Portuguese, hotels. It offers a club for customers where Japanese, Chinese, Korean, Cantonese" members enjoy special privileges at some of the hotels."Booking required for review" ✓!User photos" ✗!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗! !Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 36"

Superbreak"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Destination, Sleep, Breakfast, Staff" URL:! www.superbreak.com"Overall city ranking" ✗! Type:! Online Travel Agency "Other city rankings" ✗! Owned by:! Holidaybreak plc"Reviews! About! "Review Languages" 1" English" Superbreak specializes in short breaks inBooking required for review" ✓! the UK, but also provides offers from overUser photos" ✗! 5.000 hotels worldwide, ranging from 2 stars to 5 stars. "Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 37"

Tablethotels"Scores and Rankings!Global rating" ✓! Feedback score out of 20 points, shown as average score of all users. On individual reviews, ratings are shown as “fair”, “good”, “excellent” etc." URL:! www.tablethotels.com"Recommendation" ✗! Type:! Online Travel Agency "Rating by department" ✓! Rooms, Service, Public Spaces"Overall city ranking" ✗! Owned by:! Tablet Inc."Other city rankings" ✗! About! "Reviews! Tablet Hotels is a travel community andReview Languages" 9" English, Spanish, French, Italian, Portuguese, German, OTA that specializes in luxury hotels Russian, Japanese, Korean" selected by its members. Hotels can apply to be listed for an application fee, but willBooking required for review" ✓! only be listed as long as their overall rating by users remains above 15 out of 20User photos" ✗! points."Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 38"

Thomas Cook"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓! Shown as average only (“x% of travelers recommend this hotel”)" URL:! www.thomascook.com"Rating by department" ✓! Hotel Service, Hotel Condition, Room cleanliness, Room Type:! Online Travel Agency " comfort "Overall city ranking" ✗! Owned by:! Thomas Cook AG"Other city rankings" ✗! About! "Reviews! Thomas Cook is a largest travel groups inReview Languages" 5" English, French, German, Dutch, Polish " Europe. Its OTA offers vacation packages as well as hotels, ﬂights and cruises."Booking required for review" ✓! "User photos" ✗! Note:" Thomas Cook seems to currently beReviews from other sites" ✗! changing its review system. The info here is based on what was visible on the site inManagement options! May 2011."Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 39"

Thomson"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Room Comfort, Location, Food, Cleanliness" URL:! www.thomson.co.uk"Overall city ranking" ✗! Type:! Online Travel Agency "Other city rankings" ✗! Owned by: ! TUI Travel PLC"Reviews! About!Review Languages" 1" English" " Thomson is one of the most well knownBooking required for review" ✗! online travel operators in the UK and a partUser photos" ✓! of Tui."Reviews from other sites" ✓! Reviews from TripAdvisor"Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 40"

Travbuddy"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Value, Location, Cleanliness, Amenities, Bed, Bathroom, URL:! www.travbuddy.com" Service " Type:! Community and Aggregator"Overall city ranking" ✗!Other city rankings" ✗! Owned by:! TravBuddy LLC " About!Reviews! "Review Languages" 1" English" TravBuddy is a community for travelers. Users can post their experience, ﬁnd travelBooking required for review" ✗! buddies and join in discussions inUser photos" ✓! TravBuddyʼs forums. The site also has aReviews from other sites" ✗! hotel search engine that compares prices from over 30 sites and shows reviews and photos posted by community members."Management options!Link to hotel website" ✗!Management response" ✓! Hoteliers can use the comment function to respond to reviews"Private response" ✓! Hoteliers can use the private messaging function to respond privately"Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 41"

Travelocity"Scores and Rankings!Global rating" ✓! Score from 1 to 5"Recommendation" ✓!Rating by department" ✓! Value for Money, Staff & Service, Room Quality, Cleanliness, URL:! www.travelocity.com" Bed Comfort" Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Sabre Holdings"Other city rankings" ✗! About!Reviews! "Review Languages" 3" English, Spanish, French. Note: Travelocityʼs network of sites Travelocity is one of the most important spans 27 international sites under different brands, with online travel agencies in the US and hosts additional languages" over 190.000 guest reviews." "Booking required for review" ✗!User photos" ✓!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✓! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 42"

TravelPost"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.travelpost.com"Overall city ranking" ✓! Type:! Aggregator"Other city rankings" ✗! Owned by:! Kayak.com" About!Reviews! !Review Languages" 1" English" TravelPost is a travel community and aggregator, showing reviews from severalBooking required for review" ✗! other sites. "User photos" ✓! "Reviews from other sites" ✓! Several sites including IgoUgo, MyTravelGuide, Yahoo Travel, Unlike most sites, TravelPost allows hotel Citysearch, Perfect Escapes, Epinions, BedAndBreakfast.com" employees to write reviews of their hotel, and incentives may be offered to guests for writing reviews. In both cases, this must beManagement options! disclosed in the review."Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 43"

TripAdvisor"Scores and Rankings!Global rating" ✓! Score from 1 to 5"Recommendation" ✓!Rating by department" ✓! Value, Rooms, Location, Cleanliness, Service, Sleep Quality" URL:! www.tripadvisor.com"Overall city ranking" ✓! Type:! Travel Community"Other city rankings" ✓! Business" Owned by:! Expedia Inc."Reviews! About!Review Languages" 21" Arabic, Chinese, Danish, Dutch, English, French, German, " Greek, Italian, Japanese, Korean, Malay, Norwegian, Polish, TripAdvisor is one of the best known Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, review sites in the travel industry with over Turkish" 40 million reviews of hotels, restaurants, destinations and attractions. "Booking required for review" ✗! "User photos" ✓! TripAdvisorʼs hotel rankings for each city by its “Popularity Index” are a key indicatorReviews from other sites" ✗! of quality and reputation for many hotels. " "Management options!Link to hotel website" ✓! Fee required"Management response" ✓!Private response" ✓!Hotelier control panel" ✓!Flag/report review" ✓! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 44"

Triptake"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Location, Rooms, Service, Value, Dining" URL:! www.triptake.com"Overall city ranking" ✓! Type:! Aggregator"Other city rankings" ✗! Owned by:! Independent" About!Reviews! "Review Languages" 1" English" TripTake is a website where travelers canBooking required for review" ✗! ﬁnd hotel reviews and compare prices for hotels, ﬂights and rental cars."User photos" ✓!Reviews from other sites" ✓! Including TripAdvisor, MyTravelGuide, DHR.com, Venere"Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 45"

Trivago"Scores and Rankings!Global rating" ✓! From 1 to 100"Recommendation" ✗!Rating by department" ✓! Room, Hotel Facilities, Food & Beverage, Location. Shows URL:! www.trivago.com" average score only, not scores for individual reviews." Type:! Aggregator and Community "Overall city ranking" ✓!Other city rankings" ✗! Owned by:! Trivago GmbH"Reviews! About!Review Languages" 19" English, Spanish, German, French, Italian, Portuguese, Chinese, Dutch, Japanese, Greek, Turkish, Danish, Swedish, " Polish, Finnish, Romanian, Norwegian, Russian, Bosnian " Trivago enables travelers to ﬁnd and exchange information about hotels,Booking required for review" ✗! destinations and attractions. The siteUser photos" ✓! receives over 7 million visits per month and has more than 140.000 registered users. "Reviews from other sites" ✓! Reviews from other sites including Booking.com, HolidayCheck, Expedia, Atrapalo, Laterooms, Logitravel. "Management options!Link to hotel website" ✓!Management response" ✓!Private response" ✓!Hotelier control panel" ✓!Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 46"

Tui.com"Scores and Rankings!Global rating" ✓! From 1 to 6"Recommendation" ✓!Rating by department" ✓! Hotel, Beach, Food & Drink, Service, Family friendly, Activities, URL:! http://www.tui.com/" Culture, Location, Rooms, Pool, Sport & Leisure, Wellness, Type:! Online Travel Agency" Infrastructure"Overall city ranking" ✗! Owned by:! Tui Travel PLC"Other city rankings" ✗! About! !Reviews! Tui.com is the online travel agency of Tui,Review Languages" 1" German (Tuiʼs network of international sites under various one of the major tour operators in Europe brand names includes additional languages)" and one of the biggest tour operators in Germany. "Booking required for review" ✓! "User photos" ✓!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 47"

Venere"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Cleanliness of rooms, Quietness of rooms, Spaciousness of URL:! www.venere.com" rooms, Quality of service provided, Hotel surroundings " Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Expedia Inc."Other city rankings" ✗! About!Reviews! " Venere is one of the most well knownReview Languages" 7" Italian, Spanish, English, German, French, Chinese and Italian online hotel reservation sites. It has Japanese " more than 800.000 hotel reviews fromBooking required for review" ✓! registered users of Venere and fromUser photos" ✗! TripAdvisor." "Reviews from other sites" ✓! Reviews from TripAdvisor"Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✗!Hotelier control panel" ✓! Expedia Partner Central"Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 48"

Vinivi"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✓!Rating by department" ✓! Value for money, Atmosphere, Activities, Food, Location, URL:! www.vinivi.com" Room, Service, Cleanliness" Type:! Community and Aggregator "Overall city ranking" ✓! Owned by:! Vinivi Ltd"Other city rankings" ✗! About!Reviews! " Vinivi is an independent website withReview Languages" 2" English and French " reviews from travelers from all over theBooking required for review" ✗! world. People can share photo albums, videos etc. Hoteliers can request that theirUser photos" ✓! hotel is added to the listings, and canReviews from other sites" ✗! comment on reviews."Management options!Link to hotel website" ✓!Management response" ✓!Private response" ✗! !Hotelier control panel" ✗!Flag/report review" ✗! ! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 49"

Virtual Tourist"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.virtualtourist.com"Overall city ranking" ✓! Type:! Aggregator "Other city rankings" ✗! Owned by:! TripAdvisor Media Group"Reviews! About!Review Languages" 1" English" " VirtualTourist is a worldwide travelBooking required for review" ✗! community where travelers and locals canUser photos" ✓! share travel advice and experiences around the world. Members write hotelReviews from other sites" ✓! Reviews from TripAdvisor" reviews and travel guides, and share advice and socialize in the communityManagement options! forums."Link to hotel website" ✗!Management response" ✗!Private response" ✓! If a hotelier registers as member of the community, they can use the private messaging functionality to write a private response"Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 50"

Weg.de"Scores and Rankings!Global rating" ✓! From 1 to 6"Recommendation" ✓!Rating by department" ✓! Hotel, Room, Service, Location, Food & Drink, Sport & URL:! www.weg.de" Leisure, Beach, Pool, Family-friendliness" Type:! Online Travel Agency"Overall city ranking" ✗! Owned by:! Independent"Other city rankings" ✗! About!Reviews! " Weg.de is a German Online Travel AgencyReview Languages" 1" German" that predominantly offers vacationBooking required for review" ✓! packages from over 70 tour operators, including a portfolio of over 80,000 hotels."User photos" ✓!Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 51"

Yahoo! Travel"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✓! Service, Cleanliness, Location, Value " URL:! www.travel.yahoo.com"Overall city ranking" ✗! Type:! Aggregator"Other city rankings" ✗! Owned by:! Yahoo! Inc." About!Reviews! "Review Languages" 1" English" Yahoo Travel is Yahooʼs travel aggregatorBooking required for review" ✗! and community. Members can create trip plans and keep travel journals, reviewUser photos" ✓! hotels and attractions, and book travelReviews from other sites" ✗! arrangements."Management options!Link to hotel website" ✗!Management response" ✗!Private response" ✗!Hotelier control panel" ✗!Flag/report review" ✓! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 52"

Yelp"Scores and Rankings!Global rating" ✓! From 1 to 5"Recommendation" ✗!Rating by department" ✗! URL:! www.yelp.com"Overall city ranking" ✓! Type:! Travel Community"Other city rankings" ✓! Owned by:! Independent"Reviews! About!Review Languages" 5" English, French, Spanish, German and Dutch " " Yelp is a community focused on localBooking required for review" ✗! businesses. Users can search and review business in many categories, includingUser photos" ✓! restaurants, nightlife, hotels and more. "Reviews from other sites" ✗! " Businesses can sign up to manage their listing, share information about theirManagement options! establishment and respond to userLink to hotel website" ✓! reviews."Management response" ✓!Private response" ✓!Hotelier control panel" ✓!Flag/report review" ✗! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 53"

Zoover"Scores and Rankings!Global rating" ✓! From 1 to 10"Recommendation" ✗!Rating by department" ✓! Location, Service, Price/Quality, Food, Rooms, Child friendly" URL:! www.zoover.com"Overall city ranking" ✗! Type:! Aggregator "Other city rankings" ✗! Owned by:! Independent"Reviews! About!Review Languages" 19" Including English, Spanish, French, Italian, German, Dutch, " Portuguese" Zoover is an aggregator, originally from the Netherlands, that allows users to leaveBooking required for review" ✗! reviews, photos and videos of destinations,User photos" ✓! attractions, accommodations and cruises. "Reviews from other sites" ✗!Management options!Link to hotel website" ✗!Management response" ✓!Private response" ✓! It is possible to send a message if a reviewer chooses to leave their email address"Hotelier control panel" ✓!Flag/report review" ✓! To update or modify this information, email knowledge@reviewpro.com" Hotelierʻs Guide to Review Sites, June 2011" 54"

Whats next?Keep learning! ReviewPro monitors what About ReviewPro" Would you do us a favor?!is changing in the world of online " "reputation management and passes along ReviewPro enables hoteliers to efﬁciently Were committed to making these guidespractical ways to use that in hospitality." aggregate, organize and manage their available to you at no cost. We only ask " online reputation and presence in leading that if youve found it helpful, would youRead the blog for more articles and social media sites. It provides the share it with your friends?"guides like this:   analysis, customer intelligence, "http://reviewpro.com/blog" competitive benchmarking and reporting " needed to help hotel professionals moreFollow us on Twitter for daily ideas and effectively manage their organization."tips:" "http://twitter.com/ReviewPro" ReviewPro currently tracks 60+ review sites and can help you overcome the " complexity of managing reviews a simple " online dashboard."! "! Get a demo of ReviewPro today"! !! !! !! !! !! !! ! Hotelierʻs Guide to Review Sites, June 2011" 55"

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ReviewPro's Guide to Hotel Review Sites

by ReviewPro

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ReviewPro’s Guide to Hotel Review Sites Presentation Transcript