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Mgt 311 final exam  3) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?
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Mgt 311 final exam 3) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?


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3) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her …

3) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?
A. It is a simple, unambiguous feeling.
B. It interferes with her capacity to work effectively.
C. It has contextual stimulus.
D. It can be controlled given some time.

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  • 1. MGT/311 Final Exam Guide Click Here to Buy the Tutorial/Answers1) In her work in the publishing industry, Vera seeks out new authors whom she considerspromising. In the past 2 years she has found a number of new writers whose work she thoughtwas exceptional, and immersed herself in the task of helping them shape their manuscripts forsubmission to her managers for publishing. Although she was extremely proud of the results,none of the authors she worked with were chosen for publication. Vera believes that thedecision not to publish these authors was based on personal rivalries within management,rather than the quality of her writers work. She is extremely frustrated, dreads coming intowork each morning, and is seriously thinking of resigning. How can Vera’s job attitude bestbe described? A. Low job satisfaction and low job involvement B. High job satisfaction and low job involvement C. Low job satisfaction and high job involvement D. High job satisfaction and high job involvement2) Julia works as a receptionist at a real-estate company. Her boss just came in the door andyelled at her, telling her that the front office was a mess and that she needed to get up andclean it immediately. After her boss left the room, Julia grabbed three magazines andviolently slammed them into the trash can. Which of the following best describes Juliasaction? A. An affect B. A thought C. A mood D. An emotion3) Erin works on a software help desk. After being yelled at by a customer about the state ofher companys software, she becomes angry, and has to take a short break to calm down.What makes her anger an emotion, rather than a mood? A. It is a simple, unambiguous feeling.
  • 2. B. It interferes with her capacity to work effectively. C. It has contextual stimulus. D. It can be controlled given some time.4) Any incompatibility between two or more attitudes or between behavior and attitudesresults in what? A. Organizational dissonance B. Cognitive dissonance C. Attitudinal clarification D. Values clarification5) What is the degree to which a person identifies with his or her job, actively participates init, and considers his or her performance as being important to self-worth? A. Job satisfaction B. Job involvement C. Job stability D. Organizational commitment6) What term is used for those emotions that an organization requires workers to show andconsiders appropriate for a given job? A. Felt emotions B. Required emotions C. Conditional emotions D. Displayed emotions7) Janet needs to assign a very important advertising account to one of her writers. First shereviewed each writers work load, then she studied the sales data of the products for the lastthree campaigns of each writer, then she reviewed each writers annual review to familiarizeherself with their goals. Finally, she gave the account to Paula, a very creative, efficientwriter who has had high sales results with her last three clients products. What is Janetsmanagement style is based on? A. Organizational behavior studies
  • 3. B. Substantive evidence approach C. Preconceived notions D. Systematic study8) Basing managerial methods on the best available scientific evidence is called what? A. Systematic study B. Organizational behavior C. Evidence-based management D. Conceptual management9) The manager at a construction site observes that he is spending a great deal of timeinterviewing prospective employees. This is due to the large amount of absenteeism andturnover among his skilled workers. While questioning exiting employees, he discovers thatmany of them quit because they feel the work place is too dangerous. In particular, severalforemen have stated that the need to get the job done quickly is more important than a fewrules, and have gone as far as to mock the courage of workers who question this attitude.What is the best way for the manager to control the deviant behavior of the foremen? A. Ordering the foremen to conform with the required safety standards B. Finding out why the foremen place a greater importance on finishingthe job than on safety C. Firing the foremen and promoting new foremen from the current poolof workers D. Taking over the work of the foreman himself10) Phil loves sales. He has been a stellar sales person since he was 12. Recently he wasawarded a full paid trip for two to Puerto Rico for breaking a company sales record. Phil is somotivated to work, he has set a new goal to break his old record in the coming year. Takinginto account self-determination theory, why did the company recognition and award, anextrinsic reward, motivate Phil? A. The reward was seen as a coercive method of increasing sales andmotivated Phil to prove himself intrinsically. B. The reward was imposed to work toward a standard that Phil could notbelieve in, and his intrinsic motivation suffered. C. The reward increased Phil’s sense of competence by providingfeedback that improved his intrinsic motivation.
  • 4. D. The reward increased Phils sense of competence by providingfeedback that diminished his intrinsic motivation.11) Tony loves programming. He was on the ground level of the computer revolution. Thisyear his boss has set personal goals for each of the programmers, one of which includes apresentation from each programmer about a project. Tony is very annoyed because he has atremendous amount of work to do and he will have to spend the weekend, his personal time,preparing the presentation. Taking into account self-determination theory, why did hismanager’s goals and the presentation reduce Tonys motivation? A. The internally imposed goal feels coercive, causing Tonys intrinsicmotivation to suffer. B. The self-imposed goal increases his sense of competence, causing theintrinsic motivation to suffer. C. The externally imposed goal is an external reward, causing Tonysintrinsic motivation to increase. D. The externally imposed goal feels coercive, causing Tonys intrinsicmotivation to suffer.12) Glendon has a degree in business and worked for 2 years at an international firm in Spain.When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofitagency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earnedin the business world, but has decided that his new goal is to acquire a larger case load andcontinue to use his Spanish to help people. Which theory explains why Glendon is happywith a much smaller external reward for his work? A. Self-imposition of goals B. nAch C. Self-concordance D. Extrinsic motivation13) Today Marcis boss entered her cubicle and told her that her work has been fantastic, andthat because of her last project the client is going to give the company all of their business.Marcis boss continued to talk about what a great job shes doing. When her boss left, Marcifelt very confident and satisfied with herself and her job. Marcis boss uses communication inwhich of the following functions? A. Motivation B. Control C. Emotional expression
  • 5. D. Information14) What can managers do to make sure that important information is not withheld from themthrough silence? A. Listen to and support diverse opinions. B. Deal with information overload. C. Interpret what they see and call it reality. D. Tell employees what they want to hear.15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400managers, he erred by selecting the wrong A. channel for his message B. message C. distribution D. emotional charge16) Araceli is a team member in a large corporation. She never speaks in the team meetingsbecause she has seen members talk behind each others backs outside of the meetings.Members are constantly monitoring the other members work, looking for a mistake to pointout in a meeting. According to the information provided, which contextual factor is mostlikely hindering the success of Aracelis team? A. Adequate resources B. Climate of trust C. Team structure D. Performance evaluations17) Ayesha is leading a group to develop a prototype for a new product. She has chosen threepeople to work with her. Ben and Tom are good friends and socialize on the weekend. Theyare both very creative. Julian is older than Ben and Tom, but they have worked togetherbefore and been quite productive. Julian is organized. Ayesha has never worked with any ofthe men, but knows the product well. She brings the highest level of expertise. Which of thefollowing statements best describes Ayeshas group? A. High norms, low cohesiveness, high productivity
  • 6. B. Low norms, low cohesiveness, low productivity C. High norms, high cohesiveness, high productivity D. Low norms, high cohesiveness, low productivity18) Irma does not like a few of the standard operating procedures adapted for the new project.However, she discussed the items with the team and told them that she realized she was in theminority and that she would adapt the new procedures to maintain smooth operations withinthe team. What is this type of intention called? A. Sacrificing B. Accommodating C. Collaborating D. Compromising19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in other waysshe is a great neighbor. Angelina gets annoyed every time her neighbors phone rings, but shehas decided it is simply not worth the trouble to talk to her neighbor. What is Angelinasconflict intention called? A. Avoiding B. Accommodating C. Compromising. D. Collaborating20) For process conflict to be productive, it must be A. Kept high B. Kept low C. Kept at low to moderate levels D. Kept at moderate levels21) The right inherent in a managerial position to give orders and expect orders to be obeyedis termed A. chain of command B. authority
  • 7. C. power D. unity of command22) ________ are consistent with recent efforts by companies to reduce costs, cut overhead,speed up decision making, increase flexibility, get closer to customers, and empoweremployees. A. Wider spans of control B. Narrower spans of control C. Matrix structures D. Simple structures23) What is the process through which employees are adapted to an organizations culture? A. Personalization B. Mentoring C. Socialization D. Institutionalization24) If there is a basic conflict between the individuals expectations and the reality of workingin an organization, the employee is most likely to be disillusioned and quit during whichstage of socialization? A. Prearrival B. Ritual C. Metamorphosis D. Encounter25) When your superior offers you a raise if you will perform additional work beyond therequirements of your job, he or she is exercising ________ power. A. Legitimate B. Coercive C. Reward D. Personal
  • 8. 26) Political behaviors usually A. lie outside of an individual’s specified job performance B. are counter productive to individual goals C. are seen only in large organizations D. are frowned upon by organizational leaders27) Regardless of the composition of a group, managers can leverage diversity to achievesuperior performance by which of the following approaches? A. Emphasize the higher-level similarities among members. B. Ensure that everyone knows the importance of diversity in groups. C. Explain the legal and ethical implications involved of not having adiverse group. D. Focus on the benefits of having a diverse group.28) Effective workforce programs that encourage diversity have three distinct components.First, they inform managers about the legal framework for equal employment opportunitiesand encourage fair treatment. Second, they teach managers how a diverse workforce will bebetter able to serve a diverse market of customers and clients. Third, they A. ensure top-level management represents the diversity of its workforceand client base B. ensure that certain groups have not been underutilized C. generally involve one-shot training sessions that don’t take up anundue amount of time D. foster personal development practices that bring out the skills andabilities of all workers29) If individuals resisting change are included in making change decisions in an attempt togain their support, what is this approach called? A. Cooptation B. Exploitation C. Manipulation D. Coercion
  • 9. 30) Which tactic to overcome resistance to change is a relatively easy way to gain the supportof adversaries, but may backfire if the targets become aware of the tactic? A. Conciliation B. Manipulation C. Coercion D. Cooperation