Execution and
Accountability
UBT – North America
Stephen Lynch
Get the software demo:
www.RESULTS.com
Promo Code: UBT

Get the slide deck:
www.RESULTS.com/slides
Connect with Stephen Ly...
90% of those who join health and fitness clubs
will stop going within the first 90 days.
International Health Club Associa...
90% of those who join health and fitness clubs
will stop going within the first 90 days.
International Health Club Associa...
90% of strategies FAIL due to poor execution

[1]
Only 27% of employees have access
to their company strategic plan [2]
Only 1 in 20
employees
understands their
company strategy [3]

?
150,000 workers surveyed
Only 15% knew their
company’s top priorities
Only 6% knew their own
individual priorities [4]
“However beautiful the strategy, you
should occasionally look at the results”
Winston Churchill
92% of companies don’t measure KPIs

[3]
Execution Business Execution so hard?
Why is & Accountability - why so hard?
Agenda

1.
2.
3.
4.

Why it all starts with a big goal
How to make performance visible
The power of small wins
How to real...
Goal Setting is not Strategy
What is Strategy?
Big Hairy Audacious Goals
First we set our long-term Goal (BHAG)

Then we plan our Strategy, i.e. our
climbing route & base camps along the way
it
Characteristics of a good BHAG©
- A measurable goal with a deadline
- Long timeframe (suggest 5 - 10 years)
- Clear, compe...
What could your company be the best in the world at?
List your answers below:
What is your company passionate about?
List your answers below:
How will you make money in the future?
(your revenue model)
List your answers below:
Describe your company at a future date: (e.g. 2020)
Question:

What will be your revenue?
What will be your profit?
Size &...
What products and services will you be offering?
List your answers below:
What geographic locations will you be serving?
List your answers below:
Describe a typical work day at your future company?
List your answers below:
What other measures of success have you achieved?
List your answers below:
BHAG – statement
©

The words, phrases, and vivid, detailed
descriptions of your ideal future vision
which underpin your B...
State your BHAG© in <140 characters
Typically expressed as a goal statement (supported by a vivid
description of what your...
State your BHAG

©

State your BHAG© ( in less than 140 characters )
Where will you display your BHAG©
so it is clearly visible to your people every day?
List your answers below:
BHAG

©

Vision
Core Values

Core Purpose
BHAG ©
The compelling view you will see when you reach the top
Core Values
Rules for team behavior, no matter what mountain you climb
Core Purpose
The reason why you climb mountains at all
RESULTS.com - One Page Strategic Plan
Agenda

1.
2.
3.
4.

Why it all starts with a big goal
How to make performance visible
The power of small wins
How to real...
Radical Transparency Drives Business Execution
Make Performance Visible
Using the “traffic light” concept to track KPIs

RED = Unacceptable performance standard
YELLOW = Watch closely. Need help...
In the past, we used Spreadsheets / Excel
We wanted a software solution that:
●

Offers a shared platform to view the Strategic Projects and Key Performance Indicat...
Now we use our software to track KPIs
Key Performance Indicators
Using the “traffic light” to track Projects (Big Rocks)

RED = Project behind schedule. Sound alarm!
YELLOW = Watch closel...
In the past we used Whiteboards / Excel

Strategic Project (Big Rock) #1
Implement initiatives to reduce installation time...
Now we use our software to track Projects & Tasks
Projects & Tasks
Everyone knows their own individual accountabilities
You can also see how the various teams are performing
Team leaders can drill down to identify the cause
Looks like Craig is struggling?
“What are the reasons for this trend Craig?”
Assign a Task to diagnose and solve the problem
Radical Transparency Drives Business Execution
How will you make performance visible
so your people “know the score” every day?
List your answers below:
Agenda

1.
2.
3.
4.

Why it all starts with a big goal
How to make performance visible
The power of small wins
How to real...
The Progress Principle
Celebrate “Small Wins” every step of the way
How will you let your people measure their progress
and experience the joy of “winning” every week?
List your answers belo...
Agenda

1.
2.
3.
4.

Why it all starts with a big goal
How to make performance visible
The power of small wins
How to real...
Craig
Confront poor performance
“What are the reasons for this trend Craig?”
Assign a Task to address the issue
“He that is good for making
excuses is seldom good for
anything else.”

“Leaders owe it to the organization
& their fellow...
Who do you need to speak with this week
about their level of performance?
List your answers below:
Praise Frequently
Who do you need to praise this week?
List your answers below:
Don’t wait until the end of the month
Get the software demo:
www.RESULTS.com
Promo Code: UBT

Get the slide deck:
www.RESULTS.com/slides
Connect with Stephen Ly...
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
Execution and Accountability - UBT Nth America presentation
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Execution and Accountability - UBT Nth America presentation

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In this presentation, Stephen Lynch from RESULTS.com takes UBT members through an introduction to some key concepts to help drive execution and accountability

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Execution and Accountability - UBT Nth America presentation

  1. 1. Execution and Accountability UBT – North America Stephen Lynch
  2. 2. Get the software demo: www.RESULTS.com Promo Code: UBT Get the slide deck: www.RESULTS.com/slides Connect with Stephen Lynch:
  3. 3. 90% of those who join health and fitness clubs will stop going within the first 90 days. International Health Club Association
  4. 4. 90% of those who join health and fitness clubs will stop going within the first 90 days. International Health Club Association
  5. 5. 90% of strategies FAIL due to poor execution [1]
  6. 6. Only 27% of employees have access to their company strategic plan [2]
  7. 7. Only 1 in 20 employees understands their company strategy [3] ?
  8. 8. 150,000 workers surveyed Only 15% knew their company’s top priorities Only 6% knew their own individual priorities [4]
  9. 9. “However beautiful the strategy, you should occasionally look at the results” Winston Churchill
  10. 10. 92% of companies don’t measure KPIs [3]
  11. 11. Execution Business Execution so hard? Why is & Accountability - why so hard?
  12. 12. Agenda 1. 2. 3. 4. Why it all starts with a big goal How to make performance visible The power of small wins How to really hold your people accountable
  13. 13. Goal Setting is not Strategy
  14. 14. What is Strategy?
  15. 15. Big Hairy Audacious Goals
  16. 16. First we set our long-term Goal (BHAG) Then we plan our Strategy, i.e. our climbing route & base camps along the way
  17. 17. it
  18. 18. Characteristics of a good BHAG© - A measurable goal with a deadline - Long timeframe (suggest 5 - 10 years) - Clear, compelling and easy to grasp - Inspires all your people, not just the management team - Beyond current capabilities of the organization - Set in understanding, not bravado - Can outlive the involvement of the current leaders Note: It’s not about being as large as possible, it’s about being “great” Define what “greatness” looks like for you, and how you will measure it
  19. 19. What could your company be the best in the world at? List your answers below:
  20. 20. What is your company passionate about? List your answers below:
  21. 21. How will you make money in the future? (your revenue model) List your answers below:
  22. 22. Describe your company at a future date: (e.g. 2020) Question: What will be your revenue? What will be your profit? Size & scope of your company operations? Number of offices? How many staff? Your decision:
  23. 23. What products and services will you be offering? List your answers below:
  24. 24. What geographic locations will you be serving? List your answers below:
  25. 25. Describe a typical work day at your future company? List your answers below:
  26. 26. What other measures of success have you achieved? List your answers below:
  27. 27. BHAG – statement © The words, phrases, and vivid, detailed descriptions of your ideal future vision which underpin your BHAG© $$$$ Scope Products People Services Culture Purpose Customers Achievements Best in (your) world at
  28. 28. State your BHAG© in <140 characters Typically expressed as a goal statement (supported by a vivid description of what your company will be like when you achieve it) “The world’s #1 brand for house cleaning robots, (Expression of category leadership) with annual sales of 15,000,000 units by 2020” (plus a tangible measure you can use to track your progress toward your BHAG)
  29. 29. State your BHAG © State your BHAG© ( in less than 140 characters )
  30. 30. Where will you display your BHAG© so it is clearly visible to your people every day? List your answers below:
  31. 31. BHAG © Vision Core Values Core Purpose
  32. 32. BHAG © The compelling view you will see when you reach the top
  33. 33. Core Values Rules for team behavior, no matter what mountain you climb
  34. 34. Core Purpose The reason why you climb mountains at all
  35. 35. RESULTS.com - One Page Strategic Plan
  36. 36. Agenda 1. 2. 3. 4. Why it all starts with a big goal How to make performance visible The power of small wins How to really hold your people accountable
  37. 37. Radical Transparency Drives Business Execution
  38. 38. Make Performance Visible
  39. 39. Using the “traffic light” concept to track KPIs RED = Unacceptable performance standard YELLOW = Watch closely. Need help? GREEN = Target performance standard
  40. 40. In the past, we used Spreadsheets / Excel
  41. 41. We wanted a software solution that: ● Offers a shared platform to view the Strategic Projects and Key Performance Indicators, so that everyone in the company knows what the strategic plan is and the important things they need to focus on to play their part ● Provides a helicopter view of how everyone is performing, including the ability to monitor team and individual progress at a glance ● Uses color coding to show whether a Strategic Project or KPI is on track ● Has the ability to assign tasks to specific individuals to move goals forward ● Displays daily reminders to hold people accountable to make sure tasks are completed on time ● Runs more effective team and one-on-one meetings that drive the business forward ● Records meeting minutes and decisions made ● Enables real-time collaboration to capture conversations, discussions, and feedback ● Integrates with other commonly used business software ● Is available anywhere, anytime, on any device Use this checklist for any software system you choose or develop
  42. 42. Now we use our software to track KPIs
  43. 43. Key Performance Indicators
  44. 44. Using the “traffic light” to track Projects (Big Rocks) RED = Project behind schedule. Sound alarm! YELLOW = Watch closely. Need help? GREEN = Project on schedule
  45. 45. In the past we used Whiteboards / Excel Strategic Project (Big Rock) #1 Implement initiatives to reduce installation time to <20 days Due Date Person Accountable 31 Dec David Associated Individual Tasks Create & document quality assurance process for installation 15 Nov David Train all installation team members in the revised process 30 Nov Jenny Implement post installation audit program for completed jobs 15 Dec Peter
  46. 46. Now we use our software to track Projects & Tasks
  47. 47. Projects & Tasks
  48. 48. Everyone knows their own individual accountabilities
  49. 49. You can also see how the various teams are performing
  50. 50. Team leaders can drill down to identify the cause
  51. 51. Looks like Craig is struggling?
  52. 52. “What are the reasons for this trend Craig?”
  53. 53. Assign a Task to diagnose and solve the problem
  54. 54. Radical Transparency Drives Business Execution
  55. 55. How will you make performance visible so your people “know the score” every day? List your answers below:
  56. 56. Agenda 1. 2. 3. 4. Why it all starts with a big goal How to make performance visible The power of small wins How to really hold your people accountable
  57. 57. The Progress Principle
  58. 58. Celebrate “Small Wins” every step of the way
  59. 59. How will you let your people measure their progress and experience the joy of “winning” every week? List your answers below:
  60. 60. Agenda 1. 2. 3. 4. Why it all starts with a big goal How to make performance visible The power of small wins How to really hold your people accountable
  61. 61. Craig
  62. 62. Confront poor performance
  63. 63. “What are the reasons for this trend Craig?”
  64. 64. Assign a Task to address the issue
  65. 65. “He that is good for making excuses is seldom good for anything else.” “Leaders owe it to the organization & their fellow workers, not to tolerate non-performing people in important jobs” Peter Drucker Benjamin Franklin
  66. 66. Who do you need to speak with this week about their level of performance? List your answers below:
  67. 67. Praise Frequently
  68. 68. Who do you need to praise this week? List your answers below:
  69. 69. Don’t wait until the end of the month
  70. 70. Get the software demo: www.RESULTS.com Promo Code: UBT Get the slide deck: www.RESULTS.com/slides Connect with Stephen Lynch:

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