Key Benefits for Individual Operators
    restaurantdiary helps restaurants of all sizes to improve their revenues and is ...
About restaurantdiary™
• restaurantdiary was designed by restaurateurs for restaurateurs
• restaurantdiary is a web based ...
Live Online Reservations

• Live online bookings can be received from customers with instant confirmation using either
   ...
Table Management

• restaurantdiary is designed to take your restaurant managers’ booking practices and systemise
   them ...
Multiple Simultaneous Users

• restaurantdiary allows multiple users to login from anywhere in the world without installin...
Build your own customer database

• Customer details can be collected from reservations or walk-ins to assist your
  resta...
Build your own customer database (Continued)

• restaurantdiary assists staff to build up a profile on each customer by wr...
Marketing

• The in-built customer relationship manager (CRM) can be used to market your
  restaurant to your customers vi...
Reporting
                                                                                        Reporting on various asp...
Concierge and PA Program

Restaurantdiary has a powerful in-built concierge/PA program
Restaurants can invite people such ...
Happy clients...
www.restaurantdiary.com.au

Christopher Roberts
Business Development Manager
M: 0400 366 812
T: + 61 (07) 5518 8712
E: chr...
Restaurantdiary - Restaurant Reservation System
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Restaurantdiary - Restaurant Reservation System

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Restaurantdiary - Restaurant Reservation System

  1. 1. Key Benefits for Individual Operators restaurantdiary helps restaurants of all sizes to improve their revenues and is cost effective enough to ensure that even if you run a small independent operation you can still reap substantial rewards for a minimal investment. Run your restaurant to maximum efficiency. In a small operation its crucial to get the most from every cover: restaurantdiary was developed by an independent restaurateur who understood the frustrations of having to oversee and control the booking process to make sure the restaurant would run close to maximum efficiency. Allows self-service booking by customers online. Minimise time spent during busy periods taking bookings, avoid customers going to answer machines, take bookings automatically when the restaurant is closed AND send automatic booking confirmations by email or SMS. Controls information flow for owners and managers. You can track your bookings from any location with an Internet connection, access key information like spend per head and booking history as well as using data to analyse peak periods, kitchen flow and staffing levels. Revolutionise your customer service. restaurantdiary increases spend per head, customer loyalty and repeat visits. You can record customer history and customer details automatically during everyday use and send marketing messages by email or SMS in seconds. You can get access to our complete range of features and 24/7 customer support for a single monthly fee, regardless of the number of users.
  2. 2. About restaurantdiary™ • restaurantdiary was designed by restaurateurs for restaurateurs • restaurantdiary is a web based replacement of the paper diary. • It allows restaurants to; receive instant online bookings from various sources Take advantage of advanced table management to efficiently run your restaurant Allow multiple simultaneous users access from any internet ready computer Build a profile of each customer with your own unique database Market to your customers using the in built Customer Relationship Manager; and Produce reports to help with the decision making using the advanced reporting capabilities
  3. 3. Live Online Reservations • Live online bookings can be received from customers with instant confirmation using either Your restaurants website; or 3rd party websites (such as a restaurant directory) • Live online bookings allows for accurate collection of customer details for marketing • No more missed bookings. Effectively switch sell another time or restaurant within the group • Allows staff to focus on other aspects of the restaurant, no need to reply to booking emails
  4. 4. Table Management • restaurantdiary is designed to take your restaurant managers’ booking practices and systemise them into a set of rules that assists all staff to efficiently manage the daily operations of the restaurant • restaurantdiary will automatically select the most appropriate table based upon a complex set of rules that is customised to each restaurant, these rules are setup to include; Table rankings Available table joins Expected stay of customers Yield management; and Customised rules (e.g. No 2’s at 4’s, no groups over 16 between 7pm - 8pm).
  5. 5. Multiple Simultaneous Users • restaurantdiary allows multiple users to login from anywhere in the world without installing any software. This gives restaurants the ability to; Allow owners / managers to produce reports anywhere anytime See an overview of customer activity for each service, even when absent. • A powerful tool for Hoteliers or Groups as it allows for bookings to be placed at numerous locations throughout the hotel including; Reception Central reservation area Concierge desk; and In the restaurant itself
  6. 6. Build your own customer database • Customer details can be collected from reservations or walk-ins to assist your restaurant in building a unique customer database. This then allows you to effectively market to either; Customers who have already been to your restaurant; or Potential customers where details can easily be imported to restaurantdiary. • This information is stored in the restaurants own unique centralised database, which is securely backed up
  7. 7. Build your own customer database (Continued) • restaurantdiary assists staff to build up a profile on each customer by writing notes, highlighting various interest, collecting spend information and booking history. This information can then be used to; Reward customers through a loyalty program; and Provide first class personalised service to the customers.
  8. 8. Marketing • The in-built customer relationship manager (CRM) can be used to market your restaurant to your customers via e-mail or SMS E-mails and SMS are completely customised to your restaurant as desired Booking confirmations can be automatically sent to the customer that includes details of the booking, upcoming events or special promotions Automatically send an email the day after the customer has visited your restaurant to thank them and/or ask them for feedback build dynamic or static list based on booking history, interests and other details to deliver a more targeted and personalised message
  9. 9. Reporting Reporting on various aspects of your restaurant is a 50 3rd. Party Websites crucial tool that assists owners and management Restaurant Website 45 better plan for the future. Internal 40 Example - The graph to the left demonstrates a report 35 that shows the booking source of an existing restaurant. 30 This report is useful in evaluating how effective a 3rd party Covers (1) Website may be to your restaurant. 25 20 Other reports include; 15 Bookings report 10 Monthly & group availability of covers 5 Booked hours 0 No Shows report; and 03 Dec 08 Dec 13 Dec 18 Dec 23 Dec 28 Dec 02 Jan Much more. Date (1) Data graphed in Microsoft Excel
  10. 10. Concierge and PA Program Restaurantdiary has a powerful in-built concierge/PA program Restaurants can invite people such concierges or PAs into the program Concierges are then able to recommend your restaurant to hotel guest and directly book on behalf of the customer Each booking can be accurately tracked to determine who is brining in the customers They can be individually reward based on the number and quality of customer they bring to your restaurant
  11. 11. Happy clients...
  12. 12. www.restaurantdiary.com.au Christopher Roberts Business Development Manager M: 0400 366 812 T: + 61 (07) 5518 8712 E: chris@restaurantdiary.com.au W: www.restaurantdiary.com.au PO Box 5473, Q Supercentre, Queensland 4218
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