• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
VDIdealist - 7 Ways to Improve Your IT by 10X in 2014
 

VDIdealist - 7 Ways to Improve Your IT by 10X in 2014

on

  • 307 views

Episode 4 in the RES 10X IT Productivity Webinar series with Chief Evangelist SeanDo

Episode 4 in the RES 10X IT Productivity Webinar series with Chief Evangelist SeanDo

Statistics

Views

Total Views
307
Views on SlideShare
306
Embed Views
1

Actions

Likes
0
Downloads
8
Comments
0

1 Embed 1

https://twitter.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    VDIdealist - 7 Ways to Improve Your IT by 10X in 2014 VDIdealist - 7 Ways to Improve Your IT by 10X in 2014 Presentation Transcript

    • Ways to Improve Your IT 10x What’s Your New Year’s Resolution? 10X IT Productivity Webinar Series, Ep. 4 Sean Donahue Chief Evangelist at RES Software 1 Copyright © 2013, RES Software. All rights reserved. 0113 Copyright © 2013, RES Software. All rights reserved. 0113
    • Today’s Topics • • • • Common struggles facing today’s IT A case study for the ages How did they do it? Metrics, Metrics, Metrics #10xIT Ask your questions on Twitter for your chance to win a $10 Amazon Gift Card! 2
    • Common Struggles My Struggles: 1. Increasing Help Desk tickets 2. Efficiency of IT 3. Critical Projects Shelved 4. Migration’s cost money 5. Common complaints 3
    • Customer Overview •$6 Billion Financial Service Company •6,000 total users w/ outsource helpdesk (ATOS) •#238 Fortune 500 US company •Struggles – – – – – IT needs to respond quickly. IT has typically been slow to respond. IT was viewed as a “necessary evil” Low CSAT •Needs – Decrease Tickets – Better DR plan – Focus on strategic projects 4
    • Corruption Everywhere What causes a profile to corrupt? • Malware / Virus (USB or HDD) • Writes over the Ether • Hardware – loose pins • Blow it out • Write timing issue • Misbehaving Apps • Bloated Profiles 5
    • Impact of Corruption • Prevalent across Windows and Citrix • No silver bullet from MSFT • Solution is to • • • • Call Help Desk Help Desk escalates to a desk side service request Delete User Profile “Reset – Restore” Profile Corruption • 1,050 Helpdesk calls were logged over 12 months for profile corruption issues. • User Productivity Impact – When profiles are corrupted, users need to go back to the “new” profile – so all settings need to be reset for them. 6
    • RES Workspace Manager Architecture Optional Relay Server Composer Local Cache RES Workspace Manager Console Database Server 7
    • Migration Migraines • Complexity • User Familiarity • Porting of Preferences User Experience • Migrating to a new platform (Win7 XA 6.5) and need a way to “port” personalized user settings (printers, drives, etc.), to minimize disruptions that would impact user productivity. User Experience Reduce user impacts on migration (printer and drive mappings, settings, etc.). Manage profile data per application instead of per profile. Provide what each user needs regardless of delivery platform (XP, Win7, CTX, VDI, etc.). And save $151,200 per year. 8
    • Make the user agnostic Windows 7 SBC Citrix XenDesktop Windows XP • • • • Applications Data Printers Settings Windows 7 Windows 9 9
    • Reduce Mundaneness Current Engagement Details Number of Engineers / PoC Fully Burden Cost per hour / Engineer 1 $ PoC Duration (Days) Travel & Expense Estimated Cost / PoC 2 $ ?? $ Number of PoC / Engineer / Year 2,400.00 40 Number of Engineers WW Current Engineering cost of WW PoC Program per year 150.00 1500 $ 144,000,000.00 11
    • Increase Efficiency 12
    • Faster Time To Service Large Software Company • Seasonal Employees 2,000 outsource agents • 1,000 full time employees • • Productive on day 1 Siebel CRM 3 weeks  minutes • InQuira KM 43 days  seconds • • Universities too! 13
    • Eliminate Repeatable Procedures 14
    • Future State Imagine If…. • Enabled Self Service • Powered by Automation • Qualify for core services • Delegate services • Adapt and Secure • Return Services 15
    • Happy Ending And that cute admin on 13? We’re LinkedIn together now. 16
    • Questions? Comments? Concerns? Thank you for attending! Don’t hesitate to reach out : More Resources You’ll Receive Today: Article: Improving IT by 10X On Demand 10X IT Productivity Webinar: Ep.1 – Recorded Tue. Oct. 1 Will You Make the Windows XP Deadline in Time? Sean Donahue Chief Evangelist SeanDo@ressoftware.com @SeanDo40 Ep.2 - Recorded Thur. Oct. 24 The VDIdealist – Avoiding the Seven Sins Ep.3 – Recorded Tue. Nov. 19 The VDIdealist – How Complexity Killed the VDI 17
    • 18