Business Meets IT Webinar Series - One Storefront To Rule Them All

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This is the latest installment of the Business Meets IT Webinar series where we discuss the power of an automated self-service portal that can handle user self-service requests, automatic delivery and return of predicted IT services and more.

To learn more about the RES IT Store visit www.itstore.com.

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Business Meets IT Webinar Series - One Storefront To Rule Them All

  1. 1. 1 Copyright © 2014, RES Software. All rights reserved. 0113 One Storefront To Rule Them All Effectively Managing IT Services Episode 4:
  2. 2. 2 Copyright © 2014, RES Software. All rights reserved. 0113 YOUR PRESENTER Sean Donahue, Chief Evangelist @SeanDo40 #BusinessMeetsIT Ask your questions on Twitter for your chance to win a $10 Amazon Gift Card!
  3. 3. 33 Today’s Agenda  Qualification for services  Services Mixology  It’s an on demand world  Adapt to survive? What about Adapt to comply?
  4. 4. 44 Are You Qualified? • Evolution of Active Directory • Beyond AD Groups • What will you use? *****Interactive Time***** What IAM or HCR do you use?
  5. 5. 55 Identity Warehouse  Data Sources Collect Qualification Information from Identity Sources • Authoritative • Non-authoritative People Identifiers & Attributes • Determines Who the User is
  6. 6. 66 Classification Data Connections • Determines Who Should Have Access Organizational Categories/Criterions • Determines Why People Should Have Access
  7. 7. 77 Service Catalog Complete List of Services Configure Qualification • Identity & Role • Restrictions • Dependencies Services
  8. 8. 88 Deliver and Return Workflow Workflow Triggers • Manual (self service) • Re-provision • Automatic Service Subscriptions
  9. 9. 99 See IT to Believe IT Watch as we gracefully switch to a live demo
  10. 10. 1010 Compliance and Security Business Criteria Qualification Minimize Over-consumerization Manage Return of Services Workspace Integration
  11. 11. 1111 Life is On-Demand What is On-Demand? Self Service • Banking • Airline Tickets • Gas / Petrol • Groceries “IT will stop being the gatekeeper and start becoming the shopkeeper.”
  12. 12. 1212 See IT to Believe IT Watch as we gracefully switch to a live demo
  13. 13. 1313 Adapt or die Context changes and so must services • Time • Geo Fence • Device • Access Type • BSSID • Role
  14. 14. 1414 See IT to Believe IT Watch as we gracefully switch to a live demo
  15. 15. 1515 How Does RES ___ Work? 4 Operational Phases 6 Technical Steps 1 Continuous Cycle Decision Delivery Usage Return
  16. 16. 1616 What’s the word on the street?
  17. 17. 17 Copyright © 2014, RES Software. All rights reserved. 0113 Thank you! …Questions?  Visit us on www.itstore.com  Join Upcoming Webinar: 80/20 Breakdown = Predictable IT CONNECT WITH US! Sean Donahue, Chief Evangelist @SeanDo40

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