The Responsive Organisation: A Framework for Changing How Your Organisation Works.

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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your …

The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.

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  • 1. www.yammer.com @yammeradam | #responsiveorg THE RESPONSIVE ORGANIZATION ADAM PISONI | Co-Founder, Yammer
  • 2. INDUSTRIAL AGE
  • 3. INFORMATION AGE
  • 4. CONNECTED AGE
  • 5. OLD WORLD vs. NEW WORLD
  • 6. RESPONSIVENESS EFFICIENCY VS
  • 7. THE RESPONSIVE ORGANIZATION
  • 8. UN-LEARN THE PAST
  • 9. RESPONSIVENESS EFFICIENCY VS
  • 10. EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VS
  • 11. EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESS
  • 12. A COMMON PROBLEM…
  • 13. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 14. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 15. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 16. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 17. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 18. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 19. HACK DAY
  • 20. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 21. APPLYING THE FRAMEWORK INNOVATION LEADERSHIP CUSTOMER SERVICE
  • 22. CUSTOMER SERVICE
  • 23. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  • 24. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 25. DAVID THODEY
  • 26. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  • 27. TRANSFORMATION CHALLENGING IS
  • 28. Build a coalition Communicate Experiment DRIVE TRANSFORMATION
  • 29. INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE
  • 30. JOIN THE MOVEMENT http://www.slideshare.net/responsiveorg #responsiveorg www.theresponsiveorg.com
  • 31. INSTRUCTIONS http://www.slideshare.net/responsiveorg #responsiveorg 1. Download this Powerpoint from Slideshare.net/responsiveorg 2. Add your own stories to the Powerpoint, to make it relevant for your organisation 3. Share your version of the presentation by uploading it to Slideshare with the #responsiveorg hashtag 4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how your presentation went! www.theresponsiveorg.com