Culture of Self-Responsibility


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Resonant Insights presented this at the Lake Washington HR Association Symposium on Feb.9, 2012 in Bellevue, WA. Contact Bobby Bakshi, Chief Inspiration Officer, to learn more:

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Culture of Self-Responsibility

  3. 3. Thank Youfor being You!
  4. 4. “You might as well be you. Everyone else is taken.”Adapted by Chris Garibaldi from Oscar Wilde
  5. 5. What do you do when you spill your pop/drink?
  6. 6. For Today Why care?1 ROI of Self-Responsible Cultures2 How to shift Create a Self-Responsible Culture Now what?3 Your Self-Responsible Plan
  7. 7. Why care?1 ROI of Self-Responsible Cultures
  8. 8. Example of the opposite of Self-Responsibility
  9. 9. United Breaks Guitars
  10. 10. Only 1:3 employees are ENGAGED—worldwide!SOURCE: BlessingWhite, Inc. Employee Engagement Report 2011.
  11. 11. Is your organization more like this…
  12. 12. Ormore like this…
  13. 13. What is self-responsibility?
  14. 14. What is self-responsibility?1. A bit of “Flow”2. A bit of “Drive”3. Being 100% You
  15. 15. Take Responsibility for Your Flow “People who learn to control inner experience will be able to determine the quality of their lives, which is as close as any of us can come to being happy.” Mihaly Csikszentmihalyi
  16. 16. 9 Elements of Flow Mihalyi Csikszentmihalyi1. Clear goals.2. Immediate feedback.3. Balance challenges & skills.4. Blend action and awareness.5. Distractions are excluded.6. No worry of failure.7. Self-consciousness disappears.8. Sense of time becomes distorted.9. The activity becomes “autotelic” (an end in itself, done for it’s own sake).
  17. 17. “Employees are happiest when they’re trying to achieve goals that are difficult but not out of reach.” Daniel Gilbert, Author of “Stumbling on Happiness”Artwork: Yue Minjun, Laughing Painter, 2003, oil on canvas, 70 x 50 cm
  18. 18. The urge to direct our own lives.
  19. 19. “Yearn to do what we do in the service of something bigger than ourselves.”
  20. 20. “Desire to get better and better at what matters to us individually.”
  21. 21. CASE STUDY
  22. 22. Values ‘r Us
  23. 23. Values Lead Strategy Zappos Family Core Values“As we grow as a company, it has become more and more important to explicitlydefine the core values from which we develop our culture, our brand, and our businessstrategies. These are the ten core values that we live by: 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10.Be Humble”
  24. 24. ROI of Delivering Happiness 1. Sold to Amazon for $1.25B: AND retained culture & brand.
  25. 25. ROI of Delivering Happiness 2. Tony Hsieh: pro-rated the $1.25B proceeds with employees based on comp.
  26. 26. ROI of Delivering Happiness 3. Happy customers: 800 number on top of every page & free returns to overcome resistance.
  27. 27. ROI of Delivering Happiness 4. Open and transparent: Employee testimonials in “Culture Book” (unedited)
  28. 28. ROI of Delivering Happiness 5. Culture as marketing asset: Created a training division (Zappos Insights) and Delivering Happiness is a movement.
  29. 29. 1232
  30. 30. Be clear about YOUR WHY Why? How? What?
  31. 31. How to shift2 Create a Self-Responsible Culture
  32. 32. One Word…You just need to remember this word Purpose  Ownership  Progress
  33. 33. Purpose
  34. 34. Industrial age…the lead character was the mass production worker Information age… the lead character became the knowledge worker Conceptual age… belongs to the creator, the empathizer, the patternrecognizer and the meaning maker. In other words all who master R-directed thinking.
  35. 35. The Three Tools1. Purpose Driven Innovation 2. Contribution Marketing 3. Holism
  36. 36. 1. Purpose Driven Innovation
  37. 37. What is my “product”? WHY is my “product”? “We are what we repeatedly do.Excellence, then, is not an act but a habit.” Aristotle
  38. 38. 2. Contribution Marketing 1. Wish 2. Choose your “object” of excellence 3. Create a Purpose Statement 4. Believe your Purpose Statement 5. Facilitate on open platform(s) 6. Co-create
  39. 39. 3. Holism“We came all this wayto explore the moon,and the mostimportant thing wediscovered isthe Earth.”Bill Anders (Apollo 8)
  40. 40. REDUCTIONISM HOLISM Logical  Intuitive Sequential  Imagination Rational  Emotional Analytical  Synthesizing
  41. 41. INDUSTRIAL AGE…the lead characterwas the mass production workerINFORMATION AGE…the leadcharacter became theknowledge workerCONCEPTUAL AGE…belongs to thecreator, the empathizer, thepattern recognizer and themeaning maker. In other words allwho master R-directed thinking.
  42. 42. We’re all: well-connected well-informed, driven toward one goal
  43. 43. Let’s Nowsummarize We’re all:  well-connected P for  well-informed, Purpose  driven toward one goal HAVE DRIVE, SELF-MARKET, BE HOLISTIC!
  44. 44. Ownership
  45. 45. Having a Sense of Belonging is aCrucial Factor in Team Morale
  46. 46. Individual Contribution To The Team… plays an important role in shaping a sense of belonging
  47. 47. Problems are everywhere…
  48. 48. inspire your team the culture of…
  49. 49. veni,vidi,vici
  50. 50. I see the problem I own the problemI solve the problem
  51. 51. How?Follow these 4 simple steps(simple, but not always easy)
  52. 52. StepWhen you see a problem… 1 Write the problem On a.. hallway whiteboard, or shared database or shared medium
  53. 53. Step2 Discuss the problem… Openly--in team meetings
  54. 54. Step 3 assign 1ownerEvery work item has one and only one ownerat any given time
  55. 55. Step Owner* is now 4 responsible for finding solutions within the expected timeframe*Owner can work with others
  56. 56. Tell the team about accomplishmentsand celebrate a little victory
  57. 57. Hang on to your ego?Team relies on you as owner to deliverresults on time. If you can’t deliver,pass the baton as early as possible
  58. 58. Let’ssummarize 3vs (vini,vedi,vici) Culture O for 1 owner for a given work itemOwnership 4 steps solving problems write, discuss, assign, solve
  59. 59. Progress
  60. 60. You heard this so many times“We are making progress”
  61. 61. Human Brains Let’s make them active and happy frequent, small exciting activities, accomplishments
  62. 62. And in the mean time,the world, technology are changing
  63. 63. Work Items ..each belongs to one of these buckets This Week Not This Week
  64. 64. For a large work item, cut it into pieces.It has no more than a week worth work.
  65. 65. 30 minutes a week That’s all the team needs …
  66. 66. to review new, existing work items, to bucketize, and to celebrate accomplishments
  67. 67. Keep Focus on the destination, make sureyou don’t go the wrong way
  68. 68. Still,the Biggest Factor Affecting Progress is the Human Factor
  69. 69. Let’s repeat 1 week microstone P for 2 buckets PROGRESS for work-items 30 minutes weekly meeting
  70. 70. Now what?3 Your Self-Responsible Plan
  71. 71. Pick one challenge at work you have been ignoring. Think of ONE step you can take to POP it by Valentine’s Day!
  72. 72. Pick ONE action to practicewhat you learned today. Write it down now!
  73. 73. CONTRACT for mutual supportwith a neighbor now!1. What will you do?2. When will you do it?3. How will I know?
  74. 74. CELEBRATE!Be clear about your end-outcome and the means will show up.
  75. 75. Why talk to Resonant Insights?We help companies grow, through their people.
  76. 76. Our Invitation: 1. Brown bag on ROI of Culture 2. A POP working session YOUR NEEDS 3. Purpose Discovery Workshops
  77. 77. Thank YouBobby Bakshi Ryan GunholdChief Inspiration Officer Chief Growth ryan@ResonantInsights.com425.999.9984