Resonant Insights presented this at the Lake Washington HR Association Symposium on Feb.9, 2012 in Bellevue, WA. Contact Bobby Bakshi, Chief Inspiration Officer, to learn more: email@example.com
What is self-responsibility?1. A bit of “Flow”2. A bit of “Drive”3. Being 100% You
Take Responsibility for Your Flow “People who learn to control inner experience will be able to determine the quality of their lives, which is as close as any of us can come to being happy.” Mihaly Csikszentmihalyi
9 Elements of Flow Mihalyi Csikszentmihalyi1. Clear goals.2. Immediate feedback.3. Balance challenges & skills.4. Blend action and awareness.5. Distractions are excluded.6. No worry of failure.7. Self-consciousness disappears.8. Sense of time becomes distorted.9. The activity becomes “autotelic” (an end in itself, done for it’s own sake).
“Employees are happiest when they’re trying to achieve goals that are difficult but not out of reach.” Daniel Gilbert, Author of “Stumbling on Happiness”Artwork: Yue Minjun, Laughing Painter, 2003, oil on canvas, 70 x 50 cm
Values Lead Strategy Zappos Family Core Values“As we grow as a company, it has become more and more important to explicitlydefine the core values from which we develop our culture, our brand, and our businessstrategies. These are the ten core values that we live by: 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10.Be Humble”
ROI of Delivering Happiness 1. Sold to Amazon for $1.25B: AND retained culture & brand.
ROI of Delivering Happiness 2. Tony Hsieh: pro-rated the $1.25B proceeds with employees based on comp.
ROI of Delivering Happiness 3. Happy customers: 800 number on top of every page & free returns to overcome resistance.
ROI of Delivering Happiness 4. Open and transparent: Employee testimonials in “Culture Book” (unedited)
ROI of Delivering Happiness 5. Culture as marketing asset: Created a training division (Zappos Insights) and Delivering Happiness is a movement.
Industrial age…the lead character was the mass production worker Information age… the lead character became the knowledge worker Conceptual age… belongs to the creator, the empathizer, the patternrecognizer and the meaning maker. In other words all who master R-directed thinking.
The Three Tools1. Purpose Driven Innovation 2. Contribution Marketing 3. Holism
INDUSTRIAL AGE…the lead characterwas the mass production workerINFORMATION AGE…the leadcharacter became theknowledge workerCONCEPTUAL AGE…belongs to thecreator, the empathizer, thepattern recognizer and themeaning maker. In other words allwho master R-directed thinking.
We’re all: well-connected well-informed, driven toward one goal
Let’s Nowsummarize We’re all: well-connected P for well-informed, Purpose driven toward one goal HAVE DRIVE, SELF-MARKET, BE HOLISTIC!