Mobilis in mobile

ANDREA RESMINI MOBILIS IN MOBILE MOBX 12 BERLIN

GOTHENBURG, SWEDEN ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

GOTHENBURG, SWEDEN Traffic on the roads is expected to increase 36% in Western Sweden between 2005 and 2025 ANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://imageshack.us/photo/my-images/269/hotelgothiatowersgotebo.j

GOTHENBURG, SWEDEN Traffic on the roads is expected to increase 36% in Western Sweden between 2005 and 2025 Transport-related CO2 emissions to decrease by 4% in 2010 and by 75% in 2050 in respect to 1990 ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

GOTHENBURG, SWEDEN Traffic on the roads is expected to increase 36% in Western Sweden between 2005 and 2025 Transport-related CO2 emissions to decrease by 4% in 2010 and by 75% in 2050 in respect to 1990 Public transport travel in the Gothenburg area should increase from 24% to 40% in 2025 ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011DROP CAR USAGE Car usage should drop from 65% to 35%

FEASIBLE?ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011 The goal would be met if car commuters switched to walking, bicycling, or public transport one day per week

BUT MUCH TO CONSIDER Impacting collective transport behavior is a complex proposition where a multitude of factors weigh inANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://www.flickr.com/photos/komunews/4952326992

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011BETTER ROADS

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011BETTER SERVICES

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011BETTER INFORMATION

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011OR BETTER ... MH?

PROS AND CONS All of these have pros and cons in respect to a better, sustainable public transportation model for everyday travelANDREA @RESMINI – BEYOND MOBILE – MOBX 12

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011BETTER ROADS = MORE TRAFFIC http://www.flickr.com/photos/epsos/5591761716/

CO-MODAL TRAVELING “A transport policy which promotes the interoperability of all transport modes and means of transport on their own and in combination to obtain optimal and sustainable utilization of resources”ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

? CAR WALK HOME TRAM WALK BUS TRAIN BIKECO-MODAL TRAVELINGANDREA @RESMINI – BEYOND MOBILE – MOBX 12

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011A BETTER SYSTEM

CO-MODALITY IS More sustainable but less comfortableANDREA @RESMINI – BEYOND MOBILE – MOBX 12

CO-MODALITY IS more sustainable but less comfortable requires more, coordinated information and relies on a multitude of touchpointsANDREA @RESMINI – BEYOND MOBILE – MOBX 12

CO-MODALITY IS more sustainable but less comfortable requires more, coordinated information and relies on a multitude of touchpoints ultimately requires the development of a cross-channel approachANDREA @RESMINI – BEYOND MOBILE – MOBX 12

ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011TORSLANDA http://www.flickr.com/photos/mescon/3763672602/

CAR COMMUTERSANDREA @RESMINI – BEYOND MOBILE – MOBX 12

THE WRONG ANSWER?ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

A TRAVEL PLANNER APP!ANDREA RESMINI :: KLIMATKONFERENS I JÖNKÖPING 2011 http://www.flickr.com/photos/mescon/3763672602/

strafiken Jönk ö pings Lan Jönköpin gs Kurir CPH Airport SJ Swebus andvette r Airport L Bike Sha re Status Berlin Metro Map Metro & Tramway Lyon VIP Taxi Berlin el Airport FLYon Berlin TegANDREA @RESMINI – BEYOND MOBILE – MOBX 12

WHEN TRAVELING our needs change through time, in the short and in the long period, and are shaped in accordance with the place we currently areANDREA @RESMINI – BEYOND MOBILE – MOBX 12

USER EXPERIENCE ??? @#%! ... whew! process bus car signage print mobileANDREA @RESMINI – BEYOND MOBILE – MOBX 12

SO, THE ANSWER?ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

THE MATRIX

MULTI-CHANNEL VS CROSS-CHANNEL ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

AT YOUR LOCAL BRANCHANDREA @RESMINI – BEYOND MOBILE – MOBX 12 contropiano.org

ONLINE BANKINGANDREA @RESMINI – BEYOND MOBILE – MOBX 12

PHONE BANKINGANDREA @RESMINI – BEYOND MOBILE – MOBX 12 agricorner.com

WE ALL HAD OUR TEDDY, RIGHT?

TEDDIES HAVE GONE A LOOONG WAY

FROM PRODUCT TO ECOSYSTEM From the point of view of the user this is not a stand-alone product anymore Its a system. An experience

A SEAMLESS EXPERIENCEANDREA @RESMINI – BEYOND MOBILE – MOBX 12

OPEN ECOLOGY city transport is an open ecology where a number of players participate, and some compete ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

STOPS CAR WALK HOME SIGNS TRAM BUS TRAIN BIKE PEOPLE PANDREA @RESMINI – BEYOND MOBILE – MOBX 12

WHY USE ONES CAR? the two primary factors for using ones car were found to be control and risk reductionANDREA @RESMINI – BEYOND MOBILE – MOBX 12

PEOPLE WANT CONTROL ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

PUBLIC MEANS OF TRANSPORT? an immediate loss of control and an uneven lack of information along the journeyANDREA @RESMINI – BEYOND MOBILE – MOBX 12

GIVE THEM AN APP THEN, BUT .. make the app a fitting piece of a larger cross-channel strategy, not the only control pointANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://www.flickr.com/photos/mescon/3763672602/

REFACTOR AND REFIT change the travel planner into an information broker, a personal travel manager and call it ARB (not really necessary)ANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://www.flickr.com/photos/mescon/3763672602/

INTEGRATE ACROSS CHANNELS ARB integrates seamlessly with the many other touchpoints commuters find along their way when using co-modal transportANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://www.flickr.com/photos/mescon/3763672602/

STOPS CAR WALK HOME SIGNS TRAM BUS TRAIN BIKE PEOPLE P APPANDREA @RESMINI – BEYOND MOBILE – MOBX 12

A CONSISTENT EXPERIENCE ARB ties all different pieces of the journey into a consistent experience, always providing clues on what already happened and what is going to happen nextANDREA @RESMINI – BEYOND MOBILE – MOBX 12

MAIN TASK: PROVIDE INFORMATION information allows them to maximize their choices and go beyond a bad commuting experience or simple satisficingANDREA @RESMINI – BEYOND MOBILE – MOBX 12

DO NOT INTRUDE very much like a secretary, ARB works in the background to oversee processes and assure that everything runs smoothly and on timeANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://www.flickr.com/photos/mescon/3763672602/

CUT DOWN ON FEATURES strip away everything that does not belong or reinforces the new paradigm and do not duplicate functionsANDREA @RESMINI – BEYOND MOBILE – MOBX 12 http://www.flickr.com/photos/mescon/3763672602/

ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

TWO DIFFERENT SITUATIONS normal conditions, when everything works as as expected difficult conditions, when something disrupts the normal flow of eventsANDREA @RESMINI – BEYOND MOBILE – MOBX 12

IN NORMAL SITUATIONS ARB plays a subdued role as an intelligent alarm / reminder, and as a confirmation point. It sends off proactive warnings and notifies of upcoming changes in statusANDREA @RESMINI – BEYOND MOBILE – MOBX 12

IN DIFFICULT SITUATIONS ARB turns proactive warnings into operative suggestions for alternative paths to route around blocks, delays, or missed connectionsANDREA @RESMINI – BEYOND MOBILE – MOBX 12

BE A TEAM PLAYER other information sources available in place are to be considered and not downplayed nor second-guessedANDREA @RESMINI – BEYOND MOBILE – MOBX 12

WORK SEAMLESSLY touchpoints have to move ● from being competitors to being seamless co-providersANDREA @RESMINI – BEYOND MOBILE – MOBX 12

PLAY YOUR STRENGTHS dont try to be everything users will use other channels no matter what you try or doANDREA @RESMINI – BEYOND MOBILE – MOBX 12

OPPORTUNITIES IN NEGATIVE SPACES the availability of information at key decisional points and in between decision points is a crucial factor in a successful cross-channel strategyANDREA @RESMINI – BEYOND MOBILE – MOBX 12

POINT-OF-NO-RETURN at some point of the commuting leg backing out of the process is more impractical than going forward no matter whatANDREA @RESMINI – BEYOND MOBILE – MOBX 12

ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

BE A SILENT, WATCHFUL PARTNER favor passive acquisition of information and do not require constant user attention or participationANDREA @RESMINI – BEYOND MOBILE – MOBX 12

BE MULTI-MODAL use sound, movement (buzz), color and shape to convey different levels of importance and urgencyANDREA @RESMINI – BEYOND MOBILE – MOBX 12

USE AMBIENT SIGNIFIERS ARB provides audio signals for key places. These could be musical cues, or fully-formed messages or melodies uniquely attached to a single locationANDREA @RESMINI – BEYOND MOBILE – MOBX 12

ADD WHEN IT MAKES SENSE For example, why not provide dynamic calculation of the estimated time of arrival (ETA)?ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

LEARN THE POWER OF TAKE AWAY in a city center, many touchpoints mean also many alternative means of transport available simplify and reduce choicesANDREA @RESMINI – BEYOND MOBILE – MOBX 12

BRIEF RECAP be a team player dont try to be everything work with the ecosystem be a quiet partnerANDREA @RESMINI – BEYOND MOBILE – MOBX 12

book ANDREA @RESMINI – BEYOND MOBILE – MOBX 12

THANK YOU Andrea @Resmini http://andrearesmini.comANDREA @RESMINI – BEYOND MOBILE – MOBX 12

http://www.scoop.it	43
https://twitter.com	17
https://wiki.design-intranet.telekom.de	8
https://si0.twimg.com	1
http://pinterest.com	1

Mobilis in mobile

by Andrea Resmini on Nov 17, 2012

Accessibility

Categories

Upload Details

Usage Rights

5 Embeds 70

Statistics

Mobilis in mobile Presentation Transcript