Katoen Natie - Dries De Love


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Katoen Natie - Dries De Love

  1. 1. E-commerce logistics& multi channel retailing Dries De Love. The Katoen Natie E-commerce team wants to provide a full-consumer orientated back-office for pure players and cross channel retailers with the focus on quality and velocity. 1
  2. 2. Overview• The wonder• Location• Transport• Flexibility – M² – Personnel• Cost 2
  3. 3. Some examplesHouse of Fraser recently reported a 150% rise in online sales in the first half of the financial year, taking its annual web sales to £35m.The retailer is targeting online sales of £200m per annum within three years, and is currently looking at doing more to increase multichannel sales with the introduction of a Buy and Collect service, and a trial of an order in store service.Thanks in part to an increased focus on multichannel, profits at Debenhams rose by 20% to £150m in its last financial year.According to the retailers trading update, the multichannel business grew strongly in the year with Debenhams Direct sales for the 52 weeks up 88.4% on the previous year.M&S has focused on multichannel this year, and has increased Direct (web, catalogue and telephone) sales by 27% to £413.3m and is targeting £500m by 2010/11.The retailer has been rolling out its Shop your Way collect in store service out to some of its Simply Food outlets. 3
  4. 4. Katoen Natie Europe• KTN Europe – The Katoen Natie network of warehouses, found in strategic locations, allows delivery by truck within 24 hours to all major European consumer markets. 4
  5. 5. Transport• Direct injection into the transport networks / country.• Cost decrease due to transport consolidation.• Late order cut-off with daily pick-up.• Next day delivery• Full Track & Trace communication towards the end customer. 5
  6. 6. E-commerce flows…• Offer• Zero error tolerance• Velocity• Cost• Transparency• EDI 6
  7. 7. Flexibility• M²• Personnel• Pieces• Partial orders• Speed 7
  8. 8. CostPersonnel• Hourly rate• Overwork• Weekend / nightshiftM²• Rate• Maintenance / taxes 8
  9. 9. Ex. Belgium : EDC Platform Antwerp – 1548 Biggest logistics platform in Europe • Currently Operational : 750.000m2 • Every Quarter : a new block of 32.000 m² • Total Project : 1.200.000 m² • Modes of Access : Rail, Road, Water 9
  10. 10. Thank You for your kind attention! 10
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