UK Department Store RetailingMay 2013 Available At Researchmoz.us

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Three fifths of shoppers enjoy looking around a department store, even if they are not planning to make a purchase. There is potential for retailers to use the latest technology to capitalise on dwell …

Three fifths of shoppers enjoy looking around a department store, even if they are not planning to make a purchase. There is potential for retailers to use the latest technology to capitalise on dwell time and persuade consumers to buy using techniques such as personalised real-time special offers.

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  • 1. Department Store Retailing - UK - May 2013Three fifths of shoppers enjoy looking around a department store, even if they are not planning to make apurchase. There is potential for retailers to use the latest technology to capitalise on dwell time and persuadeconsumers to buy using techniques such as personalised real-time special offers.Some questions answered in this report include:How are consumers using department stores for shopping in today’s multichannel retailenvironment? What can department stores do to attract younger shoppers? How can retailers encourage peopleto shop more at department stores? Is showrooming becoming an increasing issue for department stores? Whatare the main department stores doing to excel in clothing, which is one of the core categories? To what extenthave the main players been investing in their beauty offering?introductiondepartment Store Definitionsector Benchmarksdepartment Storesmixed Goods Retailersaccounting Policymarket Sharesabbreviationsexecutive Summarythe Marketfigure 1: Best- And Worst-case Forecast For Department Store Sales, 2007-17market Factorsconsumer Spendingfigure 2: Consumer Spending On Core Department Store Categories, 2007-12foreign Visitorsfigure 3: Overseas Residents’ Visits To The Uk, By Area Of Residence, 2011 And 2012overseas Visitor Influencechanging Population Structurecompanies, Brands And Innovationmarket Sharesfigure 4: Leading Department Stores: Market Shares, 2007 And 2012winners And Losers 2012/13figure 5: Leading Department Stores: Compound Growth In Gtv, 2007/08-2012/13major InnovationsDepartment Store Retailing - UK - May 2013
  • 2. space Allocationfigure 6: Department Stores, Summary Space Allocations, 2013online Growthfigure 7: Online Sales, By The Leading Department Stores (excl. Vat), 2011/12 And 2012/13the Consumerhow Often They Shopfigure 8: Frequency Of Purchasing At Department Stores, In-store And Online, March 2013where They Purchasefigure 9: Department Stores Purchased From In The Past Six Months, In-store And Online, March 2013how People Shop At Department Storesfigure 10: How People Shop At Department Stores, March 2013attitudes Towards Shopping At Department Storesfigure 11: Attitudes Towards Shopping At Department Stores, March 2013what Would Encourage Them To Shop Morefigure 12: What Would Encourage Them To Shop More At A Department Store, March 2013what We Thinkissues In The Markethow Are Consumers Using Department Stores For Shopping In Today’s Multichannel RetailEnvironment?what Can Department Stores Do To Attract Younger Shoppers?how Can Retailers Encourage People To Shop More At Department Stores?is Showrooming Becoming An Increasing Issue For Department Stores?what Are The Main Department Stores Doing To Excel In Clothing, Which Is One Of The Core Categories?to What Extent Have The Main Players Been Investing In Their Beauty Offering?trend Applicationtrend: Experience Is Alltrend: Fstr Hyprmintel Futures: Humaneconomic And Demographic Contextkey Pointsforeign Visitsfigure 13: Overseas Residents’ Visits To The Uk, By Area Of Residence, 2011 And 2012changing Population Structurefigure 14: Trends In The Age Structure Of The Uk Population, 2007-17the Economyfigure 15: Uk: Real-terms, Year-on-year Gdp Growth, Q1 2009-q2 2012inflationDepartment Store Retailing - UK - May 2013
  • 3. figure 16: Consumer Prices Index Selected Categories, Annual % Change, December 2011-december 2012figure 17: Average Monthly Cotton Prices Per Lb, January 2011-january 2013consumer Spending On Department Store Categorieskey Pointscore Department Store Categoriesfigure 18: Consumer Spending On Core Department Store Categories, 2007-12full Spending Breakdownfigure 19: Consumer Spending On Department Store Categories (incl Vat), 2007-12strengths And Weaknessesstrengthsweaknesseswho’s Innovating?onlinein-store Experiencediversificationmultichannelsustainabilitynew Appssector Size And Forecastkey Pointsdepartment Store Sales Grow 3% In 2012figure 20: Department Store Sales, 2007-12market Sizethe Futurefigure 21: Best- And Worst-case Forecast For Department Store Sales (incl Vat), 2007-17fan Chartfigure 22: Best- And Worst-case Forecast For Department Store Sales, 2007-17forecastspace Allocation Summarykey Pointsfigure 23: Department Stores, Summary Space Allocations, 2013figure 24: Department Stores: Detailed Space Allocations, April 2013Department Store Retailing - UK - May 2013
  • 4. retail Product Mixkey Pointsdebenhamsfigure 25: Debenhams Sales Mix Of Own Bought Merchandise And Total Space Allocation Estimate,2011/12product Mix Estimatesfigure 26: Leading Department Stores: Estimated Sales, By Product, 2012/13figure 27: Leading Department Stores: Estimated Sales Density, By Product, 2012/13leading Retailerskey Pointswhen Is A Department Store A Department Store?sales And Profitsgtv Vs Consolidatedfigure 28: Leading Department Stores Sales 2007/08-2012/13growth Ratesfigure 29: Leading Department Stores: Compound Growth In Gtv, 2007/08-2012/13profitabilityfigure 30: Leading Department Stores: Operating Profits, 2007/08-2012/13figure 31: Leading Department Stores: Operating Margins, 2007/08-2012/13outlet Dataoutletsfigure 32: Major Department Stores: Outlet Numbers, 2007/08-2012/13figure 33: Major Department Stores: Sales Per Outlet, 2007/08-2012/13sales Areafigure 34: Major Department Stores: Sales Area, 2007/08-2012/13figure 35: Major Department Stores: Sales Per Square Metre, 2007/08-2012/13figure 36: Major Department Stores: Compound Growth Rate In Sales Per Sq M, 2007/08-2012/13market Shareskey Pointsfigure 37: Leading Department Stores: Market Shares, 2007 And 2012figure 38: Leading Department Stores: Market Shares, 2007-12onlinekey Pointsonline Sales Grow 29%figure 39: Estimated Online Department Store Sales (excl. Vat), 2009/10-2012/13the Online Sector Leadersfigure 40: Leading Department Stores: Online Sales (excl. Vat), 2009/10-2012/13Department Store Retailing - UK - May 2013
  • 5. figure 41: Online Sales, By The Leading Department Stores (excl. Vat), 2011/12 And 2012/13advertising And Promotionkey Pointsadspend By Sector Leadersfigure 42: Main Media Advertising Spend, By Leading Department Store Retailers, 2008-12spending Relative To Turnoverfigure 43: Leading Department Store Retailers’ Advertising Spending As % Of Turnover, 2008-12spending By Mediafigure 44: Leading Department Store Retailers’ Main Media Advertising Distribution, By Media, 2012major Campaignsbrand Researchbrand Mapfigure 45: Attitudes Towards And Usage Of Brands In The Department Store Sector, November/december2012correspondence Analysisbrand Attitudesfigure 46: Attitudes, By Department Store Brand, November/december 2012brand Personalityfigure 47: Department Store Brand Personality – Macro Image, November/december 2012figure 48: Department Store Brand Personality – Micro Image, November/december 2012brand Experiencefigure 49: Department Store Brand Usage, November/december 2012figure 50: Satisfaction With Various Department Store Brands, November/december 2012figure 51: Consideration Of Department Store Brands, November/december 2012figure 52: Consumer Perceptions Of Current Department Store Brand Performance, November/december2012figure 53: Department Store Brand Recommendation – Net Promoter Score, November/december2012brand Indexfigure 54: Department Store Brand Index, November/december 2012figure 55: Department Store Brand Index Vs Recommendation, November/december 2012target Group Analysisfigure 56: Target Groups, November/december 2012figure 57: Department Store Brand Usage, By Target Groups, November/december 2012group One – Conformistsgroup Two – Simply The Bestgroup Three – Shelf Stalkersgroup Four – Habitual Shoppersgroup Five – IndividualistsDepartment Store Retailing - UK - May 2013
  • 6. the Consumer – How Often They Shopkey Pointswhat We Askedhow Often Consumers Browsefigure 58: Frequency Of Browsing At Department Stores, In-store And Online, March 2013how Often Consumers Buyfigure 59: Frequency Of Purchasing At Department Stores, In-store And Online, March 2013figure 60: Frequency Of Purchasing As A Percentage Of Those Who Purchase At Department Stores, In-storeAnd Online, March 201325-34s Are The Most Frequent Department Store Shoppersfigure 61: Frequent Purchasing At Department Stores In-store And Online, At Least Once Every ThreeMonths, By Gender And Age Group, March 2013the Consumer – Where They Shopkey Pointswhat We Askedwhere Consumers Purchasefigure 62: Department Stores Purchased From In The Past Six Months, Whether In-store Or Online, March2013average Consumer By Age And Affluencefigure 63: Department Stores Purchased From In The Past Six Months, Whether In-store Or Online, By AgeAnd Affluence Of Shopper, March 2013where Consumers Purchase – Online/offline Breakfigure 64: Department Stores Purchased From In The Past Six Months, In-store And Online, March 2013purchasing Online By Demographic Groupfigure 65: Department Stores Purchased From In The Past Six Months, Online, By Gender, Age AndSocio-economic Group, March 2013where Consumers Browse – Online/offline Breakfigure 66: Department Stores Browsed In The Past Six Months, In-store And Online, March 2013the Consumer – What They Buykey Pointswhat We Askedonline And Offline Purchases By Categoryfigure 67: Products Purchased At Department Stores In The Past Six Months, In-store And Online, March2013clothing And Personal Care Dominatefigure 68: Fashion, Beauty And Sports Products Purchased At Department Stores In The Past Six Months,In-store And Online, March 2013Department Store Retailing - UK - May 2013
  • 7. clothing And Beauty Purchases By Demographicsfigure 69: Fashion, Beauty And Sports Products Purchased At Department Stores In The Past Six Months,In-store And Online, By Gender, Age And Socio-economic Group, March 2013home And Electricalsfigure 70: Home And Leisure Products Purchased At Department Stores In The Past Six Months, In-storeAnd Online, March 2013home And Electricals By Demographicsfigure 71: Home And Leisure Products Purchased At Department Stores In The Past Six Months, In-storeAnd Online, By Gender, Age And Socio-economic Group, March 2013the Consumer – How People Shop At Department Storeskey Pointswhat We Askedfigure 72: How People Shop At Department Stores, March 2013women Shop Around, While Men Go Straight To Department Storesfigure 73: How People Shop At Department Stores, By Gender And Age, March 2013low Usage Of In-store Terminalsshowroomingclick And Collect Peaks Among Women And Over-45sfigure 74: Agreement With The Statement ‘i Have Ordered/reserved Online And CollectedIn-store’, By Gender And Age, March 2013the Consumer – Attitudes Towards Shopping At Department Storeskey Pointswhat We Askedfigure 75: Attitudes Towards Shopping At Department Stores, March 2013enjoying Department Storesolder Women Favour Own Label While The Young Like Collaborationsgender Dividefigure 76: Attitudes Towards Shopping At Department Stores, By Gender, March 2013young Value Specialist Advicefigure 77: Attitudes Towards Shopping At Department Stores, 16-24s Vs All, March 2013older Department Store Shoppersfigure 78: Attitudes Towards Shopping At Department Stores, Over-55s And Over-65s Vs All, March 2013price Divides Shoppersfigure 79: Attitudes Towards Shopping At Department Stores, By Gender And Age, March 2013online Adviceattitudes Towards Department Stores By Where They Shopthe Consumer – What Would Encourage Them To Shop More At A Department StoreDepartment Store Retailing - UK - May 2013
  • 8. key Pointswhat We Askedfigure 80: What Would Encourage Them To Shop More At A Department Store, March 2013loyalty Schemesgender Differencesfigure 81: What Would Encourage Them To Shop More At A Department Store, By Gender, March 2013delivery And Returnsm-commerceyoung Interested In Virtual Fashion Mirrorsfigure 82: What Would Encourage Them To Shop More At A Department Store, 16-24s Vs All, March 2013social Media Purchasingwhat Older Consumers Look Forfigure 83: What Would Encourage Them To Shop More At A Department Store, Over-55s And Over-65s VsAll, March 2013what Would Encourage Them To Shop By Products Purchasedfigure 84: What Would Encourage Them To Shop More At A Department Store, By Products Purchased,March 2013figure 85: What Would Encourage Them To Shop More At A Department Store, By Products Purchased,March 2013 (continued)what Would Encourage Them To Shop By Department Stores Purchased Fromthe Consumer – Target Groupsfigure 86: Department Store Target Groups, March 2013dissatisfied Shoppers (16%)keen Department Store Shoppers (29%)disengaged (33%)cost Conscious (22%)bealeswhat We Thinkbackgroundcompany Performancechristmas 2012figure 87: Beale Plc: Group Financial Performance, 2008-12figure 88: Beale Plc: Outlet Data, 2008-12retail Offeringdebenhamswhat We Thinkexceptional Christmas TradingDepartment Store Retailing - UK - May 2013
  • 9. hitting The Mark In Clothinginvesting In Range Improvementsstepping Up Marketing Activity Toostore Developmentcompany Backgroundcompany Performancefigure 89: Debenhams: Group Financial Performance, 2008-12figure 90: Debenhams: Outlet Data, 2008-12retail Offeringfenwick Ltdwhat We Thinkcompany Backgroundcompany Performancefigure 91: Fenwick Ltd: Group Financial Performance, 2008-13figure 92: Fenwick Ltd: Outlet Data, 2008-13retail Offeringharrods Ltdwhat We Thinka Strong Iconic Businessongoing Investmentexpanding The Reach Of The Brandcompany Backgroundcompany Performancefigure 93: Harrods Ltd: Group Financial Performance, 2009-13figure 94: Harrods Ltd: Outlet Data, 2008-13retail Offeringharvey Nichols Ukwhat We Thinkextending Its Reachdrive Into The Beauty Categorypotential In International Stores……and Onlinecompany Backgroundcompany Performancefigure 95: Harvey Nichols Uk: Group Financial Performance, 2008-13regional Storesbirmingham And Bristol Small Format StoresDepartment Store Retailing - UK - May 2013
  • 10. onlinefigure 96: Harvey Nichols Uk: Subsidiary Sales, 2011 And 2012figure 97: Harvey Nichols Uk Total: Outlet Data, 2007/08-2011/12figure 98: Harvey Nichols International Stores, 2013retail Offeringhouse Of Fraserwhat We Thinkstrong Salesless Profitablemultichannel Strategyonline Sales Growinternational Opportunitiesup For Sale?company Backgroundcompany Performancefigure 99: House Of Fraser: Group Financial Performance, 2008-13figure 100: House Of Fraser: Outlet Data, 2008-12retail Offeringjohn Lewiswhat We Thinkstellar Performancecustomer Trustintegrated Long-term Strategycontinuing To Invest In Storescompany Backgroundcompany Performancefigure 101: John Lewis: Group Financial Performance, 2008-13figure 102: John Lewis: Outlet Data, 2008-13retail Offeringmarks & Spencer (m&s)what We Thinklosing Ground In Non-foodsmisfiring On Fashiongetting Serious About Beautydeveloping An International, Multichannel Strategycompany Backgroundcompany PerformanceDepartment Store Retailing - UK - May 2013
  • 11. figure 103: Marks & Spencer: Group Financial Performance, 2008-13figure 104: Marks & Spencer: Outlet Data, 2008-12retail Offeringselfridgeswhat We Thinka Thriving Business Despite The Recessiona Fun Image With A Strong Heritageonline Will Open Up Opportunities And Drive Growthcompany Backgroundcompany Performancefigure 105: Selfridges: Group Financial Performance, 2008-13figure 106: Selfridges: Outlet Data, 2009-13retail Offeringappendix – Sector Size And Forecastfigure 107: Best-and-worst-case Forecast For Department Store Sales, 2012-17appendix – Brand Researchfigure 108: Brand Usage, November/december 2012figure 109: Brand Commitment, November/december 2012figure 110: Brand Momentum, November/december 2012figure 111: Brand Diversity, November/december 2012figure 112: Brand Satisfaction, November/december 2012figure 113: Brand Recommendation, November/december 2012figure 114: Brand Attitude, November/december 2012figure 115: Brand Image – Macro Image, November/december 2012figure 116: Brand Image – Micro Image, November/december 2012figure 117: Profile Of Target Groups, By Demographics, November/december 2012figure 118: Psychographic Segmentation, By Target Groups, November/december 2012figure 119: Brand Usage, By Target Groups, December 2012figure 120: Brand Usage, By Target Groups, November 2012figure 121: Brand Usage, By Target Groups, November 2012brand Indexfigure 122: Brand Index, November/december 2012appendix – Consumer – How Often They Shopfigure 123: How Often They Buy Instore + Buy Online, By Demographics, March 2013figure 124: How Often They Buy In-store, By Demographics, March 2013Department Store Retailing - UK - May 2013
  • 12. figure 125: How Often They Buy Online, By Demographics, March 2013appendix – Consumer – Where They Shopfigure 126: Where They Bought In-store + Online In Last Six Months, By Demographics, March 2013figure 127: Where They Bought Next In-store + Online In Last Six Months, By Demographics, March 2013figure 128: Where They Bought Other Instore + Online Brands In Last Six Months, By Demographics, March2013figure 129: Where They Bought In-store In Last Six Months, By Demographics, March 2013figure 130: Where They Bought In-store In Last Six Months, By Demographics, March 2013 (continued)figure 131: Where They Bought Online In Last Six Months, By Demographics, March 2013figure 132: Where They Bought Online In Last Six Months, By Demographics, March 2013 (continued)appendix – Consumer – What They Buyfigure 133: Most Popular Products Purchased In-store And Online In Last Six Months, By Demographics,March 2013figure 134: Most Popular Products Purchased In-store And Online In Last Six Months, By Demographics,March 2013figure 135: Most Popular Products Purchased In-store And Online In Last Six Months, By Demographics,March 2013appendix – Consumer – How People Shop At Department Storesfigure 136: How People Shop At Department Stores, By Demographics, March 2013figure 137: How People Shop At Department Stores, By Demographics, March 2013 (continued)appendix – Consumer – Attitudes Towards Shopping At Department Storesfigure 138: Agreement With The Statements ‘department Stores Offer A Good Choice Of BothLuxury And Mainstream Brands’ And ‘i Am Happy With The Range Of Products Available AtDepartment Stores’, By Demographics, March 2013figure 139: Agreement With The Statements ‘department Stores Offer A Wide Range Of Own LabelProducts (eg John Lewis Collection, Per Una)’ And ‘i Trust The Quality Of Products Sold AtDepartment Stores‘, By Demographics, March 2013figure 140: Agreement With The Statements ‘department Stores Provide A Pleasant In-store ShoppingEnvironment’ And ‘i Enjoy Looking Around Department Stores Even If I Am Not Planning ToMake A Purchase‘, By Demographics, March 2013figure 141: Agreement With The Statements ‘department Store Cafés/restaurants Are The Ideal PlaceTo Take A Break From Shopping’ And ‘i Value The After Sales Service Offered ByDepartment Stores‘, By Demographics, March 2013figure 142: Agreement With The Statements ‘i Like The Designer Collaborations Offered ByDepartment Stores’ And ‘i Like The Specialist Advice Available When Shopping AtDepartment Store Retailing - UK - May 2013
  • 13. Department Stores‘, By Demographics, March 2013figure 143: Agreement With The Statements ‘i Trust Department Stores To Offer Me A CompetitivePrice’ And ‘department Stores Are Too Expensive’, By Demographics, March 2013appendix – Consumer – What Would Encourage Them To Shop More At A Department Storefigure 144: What Would Encourage Consumers To Shop More At A Department Store, By Demographics,March 2013figure 145: What Would Encourage Consumers To Shop More At A Department Store, By Demographics,March 2013 (continued)appendix – Consumer – Target Groupsfigure 146: Target Groups, By Demographics, March 2013ResearchMoz(http://www.researchmoz.us/) is the one stop online destination to find and buy market researchreports & Industry Analysis. We fulfill all your research needs spanning across industry verticals with ourhuge collection of market research reports. We provide our services to all sizes of organizations and across allindustry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well aspublishers and will assist you in making an informed decision by giving you unbiased and deep insights onwhich reports will satisfy your needs at the best price.Contact:M/s Sheela,90 State Street,Suite 700,Albany NY - 12207United StatesTel: +1-518-618-1030USA - Canada Toll Free 866-997-4948Email: sales@researchmoz.usWebsite: http://www.researchmoz.us/Department Store Retailing - UK - May 2013