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The business traveler us - june 2013

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The most successful travel providers will provide travelers with cost incentives and tools that give them home-like comfort while on the road. Nowadays, many travelers are on the road primarily for …

The most successful travel providers will provide travelers with cost incentives and tools that give them home-like comfort while on the road. Nowadays, many travelers are on the road primarily for short-stay conferences and seminars. However, there are still more engaged travelers who not only take business trips for a wider variety of reasons, but also depend on travel for their livelihood. The industry should look to the needs and preferences of these individuals to determine how to better service all types of business travelers.

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  • 1. The Business Traveler - US - June 2013The most successful travel providers will provide travelers with cost incentives and tools that give themhome-like comfort while on the road. Nowadays, many travelers are on the road primarily for short-stayconferences and seminars. However, there are still more engaged travelers who not only take business trips fora wider variety of reasons, but also depend on travel for their livelihood. The industry should look to the needsand preferences of these individuals to determine how to better service all types of business travelers.table Of Contentscope And Themeswhat You Need To Knowdefinitiondata Sourcessales Dataconsumer Survey Dataadvertising Creativeabbreviationstermsexecutive Summarythe Marketdomestic Business Travel Expected To Pick Up 2015-17figure 1: Total U.s. Domestic Business Travel Spending, At Current Prices With Best- And Worst-caseScenarios, 2007-17the Consumerbusiness Travelers Most Likely To Attend Conferences And Seminarsfigure 2: Reasons For Business Travel In The Last Three Years, March-april 2013restaurant And Hotel Employees The Most Likely To Influence Business Travel Choicesfigure 3: How Customer Service Impacts Airline, Hotel, Car Rental, And Restaurant Choices, March-april2013business Travelers Want The Comforts Of Home, The Tech-savvy Wayyet, Many Business Travelers Still See The Benefits Of “switching Off”figure 4: Opinions About Taking A Break From The Internet, Business Flyers Vs. All, October2011-november 2012what We ThinkThe Business Traveler - US - June 2013
  • 2. issues And Insightswho Travels For Business, And Whythe Issuesthe Implicationshow Business Travelers Book Their Tripsthe Issuesthe Implicationswhat Business Travelers Want From An Airlinethe Issuethe Implicationswhat Business Travelers Want From Hotelsthe Issuesthe Implicationswhat Business Travelers Want From Restaurantsthe Issuethe Implicationswhat Business Travelers Want From Car Rentalsthe Issuethe Implicationstrend Applicationinspire Trend: Life Hackinginspire Trend: Creative Classmintel Futures: Humanmarket Size And Forecast—business Travelkey Pointsdomestic Business Travel Spending To Increase Through 2017figure 5: Total U.s. Domestic Business Travel Spending, At Current Prices, 2007-17figure 6: Total U.s. Domestic Business Travel Spending, At Inflation-adjusted Prices, 2007-17international Business Travel Spending Also Rising, But To Lesser Extentfigure 7: Total U.s. International Business Travel Spending, At Current Prices, 2007-17figure 8: Total U.s. International Business Travel Spending, At Inflation-adjusted Prices, 2007-17fan Chart Forecastsfigure 9: Total U.s. Domestic Business Travel Spending, At Current Prices With Best- And Worst-caseScenarios, 2007-17figure 10: Total U.s. International Business Travel Spending, At Current Prices With Best- And Worst-caseScenarios, 2007-17factors Influencing Business TravelThe Business Traveler - US - June 2013
  • 3. key Pointsdaily Cost Of Business Travel Has Increased, Driven By Higher Hotel Ratesfigure 11: Average Per Diem Cost Of Business Travel In The U.s. And Percent Change Year Over Year, ByTravel Segment, March 2013business Travel More Likely As More Time Spent Workingfigure 12: Difference In Hours Spent Working And On Work-related Activities Each Day, Men Vs. Women,2003-10remote Relationships Dangerous For Businessfigure 13: Impacts Of Having Less Face Time With Clients, April 2011domestic Business Travel Segment Performancekey Pointsaccommodations Account For Most Of Domestic Business Travel Spendfigure 14: Total U.s. Spending On Domestic Business Travel, By Segment, 2010 And 2012figure 15: Total U.s. Spending On Domestic Business Travel, By Segment, 2007-17innovations And Innovatorsoverviewflightcar Provides Alternative To Traditional Car Rentals During Travelfigure 16: Flightcar “how Flightcar Works” Video, April 2013hotels Enticing Business Travelers With Local Food Optionsnew Technology Makes Business Travel More Convenientmarketing Strategies And Initiativesoverviewproviders Position Themselves As Caretakers For Business Travelerssouthwest Airlinesfigure 17: Southwest Airlines “no Penalties” Tv Ad, May 2013la Quinta Inns & Suitesfigure 18: La Quinta Inns & Suites “out Of The Park” Tv Ad, April 2013avisfigure 19: Avis “they Just Get Me” Tv Ad, April 2013providers Showing That They Have Something For All Business Travelersair Canadafigure 20: Air Canada “for The Big Picture Thinker” Print Ad, December 2012-january 2013national Car Rentalfigure 21: National Car Rental “thank You For Choosing Choice” Print Ad, December2012-january 2013amtrak/acela Expressfigure 22: Acela Express “take Off With Acela” Tv Ad, February 2013The Business Traveler - US - June 2013
  • 4. figure 23: Acela Express “please Continue To Use All Electronic Devices” Print Ad, February2013marriott Promotes Racial And Cultural Diversity In Business Travelfigure 24: Marriott “for You, We’re Marriott” Ads, October 2012mintel Categorizes Four Types Of Business Travelerssegmentation Definitions And Overviewfigure 25: Business Traveler Segments, March-april, 2013key Pointsmore Men Traveling For Business, And For More Reasonsfigure 26: Business Traveler Segments, By Gender, March-april, 2013figure 27: Average Number Of Work-related Business Trips Taken By Vehicle, By Gender, 1990-2009young Adults May Be The Most Likely To Travel For Businessfigure 28: Business Traveler Segments, By Age, March-april, 2013figure 29: Share Of Global Business Travelers, Millennials Vs. Older Generations, 2013travel Marketers Have An Opportunity With Self-employed Workersfigure 30: Business Traveler Segments, By Employment Status, March-april, 2013figure 31: Share Of Unincorporated Self-employment, By Industry, 2009reasons For Business Travelkey Pointsdaytime Conferences, Classes The Most Common In Business Travelfigure 32: Reasons For Business Travel In The Last Three Years, March-april 2013figure 33: Benefits Of Attending External Business Conferences, September 2009more Men Traveling For Business, But Young Women Still Activefigure 34: Reasons For Business Travel In The Last Three Years, By Gender And Age, March-april 2013more Self-employed Workers Traveling To Visit Clients, Do Service Workfigure 35: Reasons For Business Travel In The Last Three Years, By Employment Status, March-april 2013figure 36: Purpose Of Attending External Trade Shows, September 2009most Multi-purpose Business Travelers Getting Company Rewardsfigure 37: Reasons For Business Travel In The Last Three Years, By Business Traveler Segments,March-april 2013figure 38: Cancellations Of And Spending On Corporate Travel Incentive Programs, 2009-11booking Business Travelkey Pointsmore Than Six In 10 Booking Their Own Business Travelfigure 39: Who Books Business Travel, March-april 2013figure 40: Incidence Of Managed Travel Programs, By Company Size, Sept. 2-11, 2011youngest Adults May Have Less Of A Say In Their Business Travel BookingsThe Business Traveler - US - June 2013
  • 5. figure 41: Who Books Business Travel, By Age, March-april 2013preferred Vendors For Business Travelkey Pointsmost Companies Don’t Have Preferred Business Travel Providersfigure 42: Preferred Vendors For Business Travel, March-april 2013more Multi-purpose Business Travelers Have Preferred Airlines, Hotelsfigure 43: Preferred Vendors For Business Travel, By Business Travel Segments, March-april 2013figure 44: Corporate Travel Buyers’ Average Airline Rankings, By Airline, June 28-sept. 24, 2012influences On Airline Choice For Business Travelkey Pointsmore Than One Third Of Business Travelers Drawn To Free Baggage Checksfigure 45: Influences On Airline Choice For Business Travel, March-april 2013figure 46: Southwest “bags Fly Free” Website Promotion, May 2013figure 47: United Airlines Mileageplus Free Bag Check Billboard, Chicago O’hare InternationalAirport, April 2013younger Business Travelers More Focused On In-flight Connectivityfigure 48: Influences On Airline Choice For Business Travel, By Generation, March-april 2013influences On Hotel Choice For Business Travelkey Pointsinternet Access The Most Influential Factor In Choosing Hotelsfigure 49: Influences On Hotel Choice For Business Travel, March-april 2013young Business Travelers Drawn To Inclusive Service, Customizationfigure 50: Influences On Hotel Choice For Business Travel, By Age, March-april 2013influences On Car Rental Choice For Business Travelkey Pointsgps-inclusive Car Rentals The Most Popular Among Business Travelersfigure 51: Influences On Car Rental Choice For Business Travel, March-april 2013more Young Business Travelers Look For Directional, On-road Assistancefigure 52: Influences On Car Rental Choice For Business Travel, By Age, March-april 2013influences On Restaurant Choice For Business Travelkey Pointsbusiness Travelers Drawn To Around-the-clock Meal Servicefigure 53: Influences On Restaurant Choice For Business Travel, March-april 2013The Business Traveler - US - June 2013
  • 6. more Women Motivated By Alternative Menus During Business Travelfigure 54: Influences On Restaurant Choice For Business Travel, By Gender, March-april 2013customer Service Impact On Business Travel Choiceskey Pointsrestaurant, Hotel Staff May Have Most Impact On Business Travel Choicesfigure 55: How Customer Service Impacts Airline, Hotel, Car Rental, And Restaurant Choices, March-april2013figure 56: Factors For Creating Consistently High Levels Of Restaurant Customer Service, 2009service May Be A Bigger Priority For Those Who Travel Morefigure 57: Service Providers’ Impact On Business Travel Choices, By Business Travel Segments,March-april 2013business Travelers And Technologykey Pointsmore Business Travelers Reliant On Technology, But Need To Disconnectfigure 58: Opinions About The Internet And Mobile Devices, Business Flyers Vs. All, October2011-november 2012business Travelers Like To Stay Up To Date With Technologyfigure 59: Opinions About Developments In Technology, Business Flyers Vs. All, October 2011-november2012impact Of Race And Hispanic Originkey Pointsasians The Most Engaged In Business Travelfigure 60: Business Traveler Segments, By Generation, March-april, 2013figure 61: U.s. Unemployment, By Race And Hispanic Origin, 2000-11figure 62: Occupations By, Gender, Race, And Hispanic Origin, 2010more Hispanic Business Travelers Want To Log On In-flightfigure 63: Influences On Airline Choice For Business Travel, By Race/hispanic Origin, March-april 2013more Black Business Travelers Drawn To Hotel-provided Transportationfigure 64: Influences On Hotel Choice For Business Travel, By Race/hispanic Origin, March-april 2013appendix – Other Useful Consumer Tablesmintel Categorizes Four Types Of Business Travelersfigure 65: Business Traveler Segments, By Gender And Age, March-april, 2013reasons For Business Travelfigure 66: Reasons For Business Day Trips In The Last Three Years, By Recency Of Trip, March-april 2013figure 67: Reasons For Business Overnight Trips In The Last Three Years, By Recency Of Trip, March-aprilThe Business Traveler - US - June 2013
  • 7. 2013figure 68: Reasons For Business Travel In The Last Three Years, By Gender, March-april 2013figure 69: Reasons For Business Travel In The Last Three Years, By Age, March-april 2013figure 70: Reasons For Business Travel In The Last Three Years, By Race/hispanic Origin, March-april 2013figure 71: Reasons For Business Travel In The Last Three Years, By Generation, March-april 2013booking Business Travelfigure 72: Who Books Business Travel, By Gender, March-april 2013source: Mintelsource: Mintelfigure 74: Who Books Business Travel, By Employment Status, March-april 2013figure 75: Who Books Business Travel, By Generation, March-april 2013figure 76: Who Books Business Travel, Millennials Vs. Non-millennials, March-april 2013figure 77: Who Books Business Travel, By Business Traveler Segments, March-april 2013preferred Vendors For Business Travelfigure 78: Preferred Vendors For Business Travel, By Gender, March-april 2013figure 79: Preferred Vendors For Business Travel, By Age, March-april 2013figure 80: Preferred Vendors For Business Travel, By Race/hispanic Origin, March-april 2013figure 81: Preferred Vendors For Business Travel, By Employment Status, March-april 2013figure 82: Preferred Vendors For Business Travel, By Generation, March-april 2013figure 83: Preferred Vendors For Business Travel, Millennials Vs. Non-millennials, March-april 2013influences On Airline Choice For Business Travelfigure 84: Influences On Airline Choice For Business Travel, By Gender, March-april 2013figure 85: Influences On Airline Choice For Business Travel, By Employment Status, March-april 2013figure 86: Influences On Airline Choice For Business Travel, Millennials Vs. Non-millennials, March-april2013figure 87: Influences On Airline Choice For Business Travel, By Business Traveler Segments, March-april2013influences On Hotel Choice For Business Travelfigure 88: Influences On Hotel Choice For Business Travel, By Gender, March-april 2013figure 89: Influences On Hotel Choice For Business Travel, By Employment Status, March-april 2013figure 90: Influences On Hotel Choice For Business Travel, By Generation, March-april 2013figure 91: Influences On Hotel Choice For Business Travel, Millennials Vs. Non-millennials, March-april2013influences On Car Rental Choice For Business Travelfigure 92: Influences On Car Rental Choice For Business Travel, By Gender, March-april 2013figure 93: Influences On Car Rental Choice For Business Travel, By Race/hispanic Origin, March-april 2013figure 94: Influences On Car Rental Choice For Business Travel, By Generation, March-april 2013figure 95: Influences On Car Rental Choice For Business Travel, Millennials Vs. Non-millennials,March-april 2013figure 96: Influences On Car Rental Choice For Business Travel, By Business Traveler Segments,March-april 2013influences On Restaurant Choice For Business Travelfigure 97: Influences On Restaurant Choice For Business Travel, By Age, March-april 2013The Business Traveler - US - June 2013
  • 8. figure 98: Influences On Restaurant Choice For Business Travel, By Race/hispanic Origin, March-april 2013figure 99: Influences On Restaurant Choice For Business Travel, By Generation, March-april 2013figure 100: Influences On Restaurant Choice For Business Travel, Millennials Vs. Non-millennials,March-april 2013figure 101: Influences On Restaurant Choice For Business Travel, By Business Traveler Segments,March-april 2013customer Service Impact On Business Travel Choicesfigure 102: How Customer Service Impacts Airline, Hotel, Car Rental, And Restaurant Choices, By Gender,March-april 2013figure 103: How Customer Service Impacts Airline, Hotel, Car Rental, And Restaurant Choices, By Age,March-april 2013figure 104: How Customer Service Impacts Airline, Hotel, Car Rental, And Restaurant Choices, ByEmployment Status, March-april 2013figure 105: How Customer Service Impacts Airline, Hotel, Car Rental, And Restaurant Choices, ByRace/hispanic Origin, March-april 2013appendix – Trade AssociationsResearchMoz(http://www.researchmoz.us/) is the one stop online destination to find and buy market researchreports & Industry Analysis. We fulfill all your research needs spanning across industry verticals with ourhuge collection of market research reports. We provide our services to all sizes of organizations and across allindustry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well aspublishers and will assist you in making an informed decision by giving you unbiased and deep insights onwhich reports will satisfy your needs at the best price.Contact:M/s Sheela,90 State Street,Suite 700,Albany NY - 12207United StatesTel: +1-518-618-1030USA - Canada Toll Free 866-997-4948Email: sales@researchmoz.usWebsite: http://www.researchmoz.us/The Business Traveler - US - June 2013

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