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Travel providers are challenged to not only convince more travelers to join their loyalty programs, but also to engage with the program once they enroll. Providers can make travelers more enthusiastic about participation if, in addition to helping them save money in general, they offer flexible ways in which to do so. They should consider ways to offer rewards that extend outside their realm of travel and extend into the retail space, and also allow travelers the opportunity to choose which of a variety of rewards has the most value to them.
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