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Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management
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Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management

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Table of contents …

Table of contents

1 Executive Summary

2 Customer Service and Relationship Management by Banks and Payment Companies
2.1 Background
2.1.1 Key drivers
2.1.2 Emerging trends
2.1.3 Regulatory developments

3 Best Practices in Customer Service and Relationship Management
3.1 Customer Relationship Management Applications
3.1.1 Regional analysis – adoption of CRM applications in retail banking
3.1.2 Europe
3.1.3 Americas
3.1.4 Asia-Pacific
3.1.5 The Middle East and Africa
3.2 Contact Center Management
3.3 Multi-Channel Banking Channels Proving Consumer Convenience
3.3.1 Self-service branch banking models
3.3.2 Online, social media and other digital channels
3.4 Customer Segmentation and Personalized Offerings
3.4.1 Customer segmentation based on demographics and income level
3.4.2 Customer segmentation based on relationships

View Full Report With Complete TOC at http://www.researchmoz.us/insight-report-best-practice-ensuring-optimal-customer-service-and-relationship-management-report.html


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  • 1. Insight Report: Best Practice - Ensuring Optimal Customer Service and Relationship Management ResearchMoz include new market research report" Best Practice - Ensuring Optimal Customer Service and Relationship Management: Industry Analysis, Size, Share, Growth, Trends And Forecast" to its huge collection of research reports. View Full Report With Complete TOC at http://www.researchmoz.us/insight-report-best-practice- ensuring-optimal-customer-service-and-relationship-management-report.html Table of contents 1 Executive Summary 2 Customer Service and Relationship Management by Banks and Payment Companies 2.1 Background 2.1.1 Key drivers 2.1.2 Emerging trends 2.1.3 Regulatory developments 3 Best Practices in Customer Service and Relationship Management 3.1 Customer Relationship Management Applications 3.1.1 Regional analysis – adoption of CRM applications in retail banking 3.1.2 Europe 3.1.3 Americas 3.1.4 Asia-Pacific 3.1.5 The Middle East and Africa 3.2 Contact Center Management
  • 2. 3.3 Multi-Channel Banking Channels Proving Consumer Convenience 3.3.1 Self-service branch banking models 3.3.2 Online, social media and other digital channels 3.4 Customer Segmentation and Personalized Offerings 3.4.1 Customer segmentation based on demographics and income level 3.4.2 Customer segmentation based on relationships 4 Implementation Strategies and Case Examples 4.1 Strategic Roadmap for Customer Service and Relationship Management 4.1.1 Relationship-based services and pricing 4.1.2 Reward programs will improve customer relationship 4.1.3 Expansion of distribution network to offer services at customers’ door step 4.1.4 Use of digital channels as a cost-effective means of reaching customers 4.1.5 Utilizing technology to improve customer experience 4.2 Case Studies 4.2.1 Barclays introduced an online platform allowing customers to share ideas 4.2.2 Chirpify – reinventing payments through social media 4.2.3 Citibank’s launch of time-based relationship pricing with the Citi Prestige Card in Hong Kong 4.2.4 HDFC Bank adopted a CRM application to streamline customer services 4.2.5 Starbucks improved customer convenience by allowing mobile payments 4.2.6 Royal Bank of Canada introduced self-service kiosks with video-enabled assisted services 4.2.7 La Caixa’s introduction of the world’s first contactless ATMs in Spain 4.2.8 Alpha Bank’s instant rewards through POS terminals
  • 3. 4.2.9 Russian Standard Bank (RSB) benefited from an analytics platform 4.2.10 Westpac offering quality service via its speech recognition solution 5 Appendix 5.1 Methodology 5.2 Contact Timetric 5.3 About Timetric 5.4 Timetric’s Services 5.5 DisclaimerView Full Report With Complete TOC at http://www.researchmoz.us/insight-report- best-practice-ensuring-optimal-customer-service-and-relationship-management-report.html About ResearchMoz ResearchMoz is the one stop online destination to find and buy market research reports & Industry Analysis. We fulfill all your research needs spanning across industry verticals with our huge collection of market research reports. We provide our services to all sizes of organizations and across all industry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well as publishers and will assist you in making an informed decision by giving you unbiased and deep insights on which reports will satisfy your needs at the best price. For More Information Kindly Contact: Website@ http://www.researchmoz.us/ Email: sales@researchmoz.us Browse Blog - http://pramoddige91.wordpress.com/