Article Services Guide from Reprints Desk

Article Services Guide

Contents How to Use This Kit 2 Optimize the End User Experience 11 Simplify Administrative Tasks 3 About our “Full Service” Document Delivery 12 Testimonials 4 Promote Your Services 13 Enhance Copyright Compliance 6 You Can Help 15 Leverage Content Investments 7 Inside Reprints Desk 17 Expand Available Services 8 Recent News 19 Available Features & Benefits 9 Contact Us 21 Share and Distribute Costs 10

How to Use This KitThis kit was designed as a map to guide you through © 2012 Reprints Desk, Inc. All Rights Reserved.the many ways that we at Reprints Desk can serveyour department and its users, help and protect yourcompany, and deliver what your company needs tomake progress today – through workﬂow efficiencies,cost savings, and compliance.Feel free to browse the contents of this kit in itsentirety or to navigate to sections of specific interest.Once you’ve read the materials, simply contact us tolearn more or get started.And we do hope that you’ll contact us, since it isour passion to help. 2

Simplify Administrative We hope you’ll take a minute to review the following list, outlining Tasks the ways we’ve helped other Reprints Desk clients, just in case there are one or two new ideas that might work for you: » Register users for document delivery service » Separate charges for different workgroups or locations Simplifying usually » Capture user cost center information and order details for isn’t such a simple spend management & chargebacks thing to do. » Simplify administrative workﬂows by integrating with other software or systems But we think we » Save time transferring citation information from discovery can make simplifying environments into our order form your administrative » Support batch document delivery orders tasks easier than » Automate the cross-checking of document delivery requests you thought. against access from subscriptions, Open Access content, print collections, and previously purchased articles3

Testimonials“Thank you...but I received the article 1 second after “The other thing I like about RD is their availability to embedyour mail.. It is so fast !” into our workflows rather than forcing us to accommodate»R&D Scientific Information Staff Member (France) their workflows. … it has been the easiest and most successful outsourcing I’ve done.”“Reprints Desk is super-fast and has some very » William Hayes, former Director, Decision Support,sophisticated copyright management tools.” IT at Biogen Idec»Washington DC SLA Chapter Listserv “Thank you so much for the delivery of the 3 [journal title]“I met today with the scientists and analysts in our documents. After trying several sources for these documentsoffice about our research tools. Many of them were and being told they wouldn’t search for them or the price beingsinging the praises of Reprints Desk—amazed that you outrageously expensive, it is very refreshing to hear “send me anguys can find anything.” email and we’ll take care of it” and you actually did and quickly!”»Information Professional »Department Specialist Information Management Center, Top-20 Global Pharmaceutical Company“I have been very pleased with Reprints Desk. Theordering process is effortless, customer service is “You guys rock - it’s been an intense few days on my currentprompt, and delivery is amazingly quick. Thanks for project - but I was able to promise results because I knew youmaking my job a lot easier!” could handle the orders better than anyone else out there.”»Information and Knowledge Services Professional, »Library Director, Top-50 Pharmaceutical CompanyInternational Agricultural Company 4

Online & Offline Article Requests Online Article Requests MIGHTY LINKOUT MACHINE LINK RESOLVERS Dead Ends Ultra Rapid Article TOC Issue Journal Publisher Article Supply Page Homepage Homepage Homepage Homepage REPRINTS DESK YOUR SUBSCRIPTION NOW AVAILABLE: Get PDFs Instantly & Spend Less on DocDel Article Resolver has saved companies as much as $14,000 in a single month, translating into nearly $170,000 annually and nearly $1 million over five years. Available since 2011, Article Resolver also features instant PDF retrieval to save time and boost productivity for researchers.5

Enhance Copyright ComplianceBusinesses based on intellectual property rely on Reprints Desk forsupport with Good Copyright Practices. If copyright compliance isyour concern, there are many ways we can help:» Audit article retrieval and re-use workﬂows across your company – from research to regulatory, medical affairs, and sales and marketing» Provide copyright-compliant article delivery services and reporting» Enable internal copyright-compliant article sharing in compliance with terms from publisher licenses and Reproduction Rights Organizations (RROs).» Make it easy for users to find the answer to “What am I allowed to do with this content?” via RightSphere, the rights management and advisory service from CCC» Find new and innovative ways to get and pay for RightSphere 6

Leverage We want to help you get the most out of your investments, while eliminating Content unnecessary expenditures – whether or not those expenditures happen to be with us. We encourage you to contact us to learn more about these or Investments any other ways we may be able to help: »»Automate the cross-checking of document delivery requests against access from subscriptions, Open Access content, print collections, and rights- Investments managed workgroup articles. in content are »»Check available re-use rights from your CCC license and publisher agreements worthwhile, »»Deliver links to subscription or publisher pay-per-view content though they are »»Establish per order copyright limits not without cost. »»Fill orders from your print collection »»Determine the right content spending allocation with detailed usage reports and statistcs »»Recognize medical affairs re-use clauses »»Review regular usage reports to manage your holdings »»Transfer management of your print collection without losing it as a resource7

Expand Available Services We have services that could help you reach more end users You may already have access to some of these service features, butin support of the critical not know it. So we’ve put together a list of solutions and user groupswork both you and your on the next page. Please have a look, you might find some strategies users perform for your to make your job easier or expand your user base. We also offer organization. complimentary content workﬂow assessments upon request. 8

Available Features & Benefits ARTICLE ARTICLE ARTICLE ARTICLE DELIVERY ARTICLE ARTICLE ARTICLE COLLABORATION POST-SALE SERVICE USAGE (Document Delivery) SEARCH RESOLVER SHELF (BIBLIOGO) & SUPPORT ANALYTICSLeverage content investmentsFill subscription gapsEnable discoveryFacilitate collaborationUnderstand user needsSimplify ordering processesImplement cost controlsOptimize contentPromote my servicesManage bibliographies

Share and Companies make the shift to end user self-service for a variety of reasons: faster turnaround time, workﬂow advantages from integrationDistribute Costs with other user tools, user empowerment, administrator workload adjustments, and cost disbursement just to name a few. And speaking of cost disbursement, document delivery isn’t the only Whatever your expense that we can help to chargeback. We can also help with: reason for considering • eCTD document preparation services internal chargebacks • journal subscriptions • a link resolver now or in the future, • software services like RightSphere from CCC please contact us to see • 3rd party medical affairs software how we can help. • and more 10

Optimize the End User Experience At Reprints Desk, In this spirit, we offer a number of methods for optimizing the we believe services experience for end users: and software should »»Implement an IP-recognized fast-order form make life easier for end »»Support unmediated or a mediated-unmediated hybrid approach to self-service users, not more difficult. »»Eliminate unnecessary barriers between end-users and content - automate checks of the content you’ve already paid for, instead of forcing your users to do it themselves! »»Enable bookmarklet-driven citation capture and order form population from 3rd parties such as Annual Reviews, Informa Healthcare, Lippincott Williams & Wilkins (LWW), Nature, PLoS, Pubmed, and Wiley Online Library »»Integrate user interfaces with OpenURL-enabled 3rd party discovery environments, including but not limited to: PubMed, EBSCO Host, OVID, Web of Knowledge, and SciFinder. »»Integrate with software and technology solutions such as EndNote, RefMan, QUOSA, and SFX from ExLibris11

About our • Supports requests for virtually any published document, without limitation by a single collection of articles, journals, or library sources “Full Service” • Nearly 80% of all requests sourced directly from publisher servers • Consistently has an overall fulfillment rate of greater than 99%Document Delivery • Plus attentive customer support, ﬂexible ordering options, and other adaptable service features 12

FAST FACT:Promote Your Services “The medium is the message,” a phrase coined by Marshall McLuhan in the 1960s, may be one of the biggest At Reprints Desk, we want to help you communicate your truisms today when it comes message and support whichever media will help you to do so most effectively. Today, we offer a number of ways to to promoting information help you promote your services and ours – video interviews management services. (BETA), copyrighting and consultation, web demos, live and on-demand presentations, digital quick reference guides, emailFASTFACT transmission, and more. Our aim is to help you promote your services (not just ours) and make your workplace more productive.

FAST FACT Today, Reprints Desk offers a number of ways to help you promote your services, our services, and education about topics of interest to your user groups: • Video interviews (BETA) • Web demos – live & on-demandSample Customer Video for Internal Communications • On-site training & seminars • Presentations & quick reference guides • Copy creation & consultation • Email sending • And much more! 14

You Can Help You are the Taking the time to explore this guide and to let us know how we can help today are just champion of the first steps for ensuring your users article needs are being met. You can also reference our interactive online help desk that enables you, other administrators, and users to: causes that support your » Request support and check the status of previous requests users and are in » Find answers by searching our knowledgebase and reading answers to frequently asked questions (FAQs) the best position » View and download Quick Reference Guides to help. » Watch short video tutorials » Submit and vote on new services and service features » Share your feedback » Stay up to date on announcements from Reprints Desk and our partners » Discover new tips, tricks, and tools Of course, please don’t hesitate to let us know if there are other ways that we can be of assistance today or any time in the future. We’re here to help.15

Our online help desk makes it easy for you and your users to get help, fast. 16

Inside Reprints Desk Our goal is to provide We think we’ve assembled the best set of people and solutions in you and all of our customers the business. And we’ve done this to help you deliver the most value to your end-users and your business. We invite you to take with the best post-sale advantage of the resources we’re making available to you, like service in the industry – at no the launch of our online knowledgebase, and our crowdsourcing additional cost to you. feedback forum. We aim to build lasting relationships with folks like you and our co-workers. We start building your confidence that we’ll always get the basics right, and continue by delivering breakthroughs that matter. We are committed to continuous innovation, and are always innovating and looking for emerging service possibilities. We’re not a start-up nor are we backed by venture capitalists. We were formed by a core group of career information professionals with over 100 years of combined experience in libraries, publishing, and information services. We have achieved nearly 100% employee retention over our company’s history, and we plan to be around for a long while.17

We’re human with personal interests andconcerns just like you. Which is why we justbecame a corporate sponsor of Room toRead, which partners with local communitiesthroughout the developing world to establishlibraries, create local language children’sliterature, construct schools, and provideeducation to girls. We’re in the process ofbecoming green-certified and launching ouremployee volunteerism program.We’re involved because we’re inspired by thepower of information to transform lives (as wellas generate profits). We know that’s why mostof our customers are in similar activities. Welook forward to the chance learn more about youand how we can best serve your organization.Reprints Desk is a proud sponsor of Room to Read.www.roomtoread.org 18

Stay Connected News Highlights 2012 LINKEDIN http://www.linkedin.com/company/reprints-desk » Reprints Desk Launches ‘Article Galaxy’ Platform for Research, Manufacturing, and FACEBOOK Legal Organizations Worldwide http://www.facebook.com/reprintsdesk » PubMed Users Now Save Time Accessing and Organizing Scientific Papers by Using Bibliogo TWITTER http://twitter.com/reprintsdesk from Reprints Desk » Research Productivity Tool Bibliogo Wins YOUTUBE “Best Online Science or Technology Service” http://www.youtube.com/reprintsdesk CODiE Award VIMEO http://www.vimeo.com/user9571149 SLIDESHARE http://www.slideshare.net/reprintsdesk19

2011» KMWorld Magazine Recognizes Reprints Desk’s STM » Reprints Desk CEO Named to “PHARMAVOICE 100” Document Delivery Research Service as a 2011 for 2010 Trend-Setting Product 2009» Reprints Desk Bolsters Sourcing Capabilities for 2009 Engineering Markets Through Agreement With IEEE » Cubist Pharmaceuticals Becomes First Company to» Reprints Desk Signs Distribution Agreement with Implement Reprints Desk-QUOSA Solution American Bar Association » Reprints Desk Bolsters Sourcing Capabilities for» Reprints Desk Named Among ‘100 Companies that Engineering Markets Through Agreement With IEEE Matter Most in Knowledge Management’ by KMWorld Magazine for Third Consecutive Year 2008 » Reprints Desk Ranked First in Outsell’s Document2010 Delivery Study» New England Journal of Medicine Reaches Document » Reprints Desk Offers eCTD Article Service for FDA Delivery Distribution Agreement with Reprints Desk Submissions» Reprints Desk Named One of the 100 Companies » Reprints Desk Designated as a Reprints Channel that Matter Most in the Digital Content Industry by Distributor for Elsevier Healthcare Content EContent Magazine 20

Contact Us 1524 Cloverfield Blvd., Suite E Santa Monica, CA 90404 United States of America www.reprintsdesk.com ACCOUNT QUESTIONS BILLING INQUIRIES The Americas Phone: +1 (310) 477 0354 Phone: +1 (310) 477-0354 Fax: +1 (323) 375 1576 Email: customerrelations@reprintsdesk.com Email: billing@reprintsdesk.com Europe & Worldwide CUSTOMER SERVICE REQUESTS Stefan Bungartz Phone: +49 (221) 169 1519 Phone: +1 (310) 477 0354 Email: customerrelations@reprintsdesk.com Email: customersupport@reprintsdesk.com Fax: +49 (221) 169 142821

GOT A GREAT IDEA?Send us an email at customerrelations@reprintsdesk.com 22

About Reprints Desk Reprints Desk improves how journal articles and clinical reprints are accessed, procured, and legally used in evidence-based promotions and scientiﬁc, technical, and medical (STM) research. Organizations based on intellectual property (IP) choose Reprints Desk because of its collaborative business approach, efficient article supply system and services, and commitment to quality post-sales support. Outsell Inc., an independent analyst and advisory firm, ranked Reprints Desk #1 in the most recent Document Delivery Vendor Scorecard. reprintsdesk.com

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Article Services Guide from Reprints Desk

by Ian Palmer

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