1. Airport Retail Trends in North America, 2012-2013
Report Details:
Published:August 2012
No. of Pages: 158
Price: Single User License – US$2000
Airport Retail Trends in North America, 2012-2013” is a new report by Canadean that analyzes
trends in airport retail and explores how opportunities and demand are set to change in 2012-
2013. This report not only provides a comprehensive overview of customer visits and time spent at
airport retail stores in 2012, but also showcases average expenditure. Additionally, it identifies
average expenditure on food and beverages. This report identifies the product and purchasing
trends at airport retail outlets, and the significance of websites in pre-planned purchases. In
addition, this report outlines the key products that occupy the most airport retail space, and the
survey analyzes the most popular products purchased by respondents at airport retail outlets.
Furthermore, the report provides insight into the key drivers that help promote frequent visits and
identifies the most important customer concerns in purchasing at duty-free outlets. The report also
provides access to information categorized by age, gender, annual income, and travel frequency.
Introduction and Landscape
Why was the report written?
This report is the result of an extensive survey drawn from Canadean’s exclusive panel of North
American respondents. This report provides the reader with a definitive analysis of trends in airport
retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore,
this report not only grants access to the opinions and purchasing behaviors of travelers, but also
examines their expectations of total expenditure in airport retail outlets and necessary
developments for better consumer footfall. The report also provides access to information
categorized by age, gender, annual income, and travel frequency.
What is the current market landscape and what is changing?
The average North American customer expenditure per visit to airport based duty-free and duty
paid retail outlets is US$69 and US$44 respectively
What are the key drivers behind recent market changes?
Utilization of time’, ‘last minute gifts’, and ‘renowned brands at discounted prices’ as the most
important motivational factors of purchases at airport retail stores.

2. What makes this report unique and essential to read?
Airport Retail Trends in North America, 2012-2013 is a new report by Canadean that analyzes
consumer trends in airport retail and explores how opportunities and demand are set to change in
2012-2013. Furthermore, this report provides a comprehensive overview of consumer visits and
time spent at airports retail stores in 2012 and reveals the average consumer expenditure at
airport retail outlets, and also identifies average consumer expenditure on food and beverages.
This report also identifies product and purchasing trends at airport retail outlets and the
significance of websites in purchases, and the frequency of utilization of the ‘shop and collect’
facility. In addition, this chapter outlines the key products which occupy the most airport retail
space, and the survey analyzes the most popular products purchased by the consumers at airport
retail outlets. Furthermore, the report provides insight into the key drivers that help promote
frequent visits and identifies the most important consumer concerns for purchasing at duty-free
outlets. This report not only grants access to the opinions and behaviors of consumer
respondents, but also examines their actions surrounding business priorities. The report also
provides access to information categorized by age, gender, annual income, and travel frequency.
Key Report Features
Project Trends.
Projects opinions and purchasing behaviors of travelers and examines their expectations of total
expenditure in airport retail outlets and necessary developments for better consumer footfall.
Spend Activity.
Reveals the average expenditure of North American respondents per visit to duty-free and duty
paid airport retail outlets.
Uncover Challenges.
Uncover key challenges and opportunities in shopping at duty-free and duty paid outlets and
identify the key actions required to overcome the challenges.
Perceive growth outlook of pre-planned and impulsive buying behaviors.
Perceive the significance of pre-planned and impulsive buying behaviors at airport retail outlets.
Identify key product categories at airport retail outlets.
Identify key product categories that occupy the most airport retail space and recognize the most
popular products purchased in the last six months at airport retail outlets.
Key Market Issues
In total, 36% of purchases at duty-free airport retail stores were ""pre-planned"", while 64% of
purchases were ""impulsive"".
Overall, North American respondents declared that in the last six months, 36% of their purchases
at duty-free airport retail stores were ""pre-planned"", while 64% of purchases were ""impulsive"".

3. 66% of overall purchases made at duty paid airport retail outlets are ""impulsive"".
In total, 66% of their overall purchases made at duty paid airport retail outlets turned out to be
""impulsive"", whereas the remaining 34% constituted ""pre-planned"" purchases.
""Food, beverages and tobacco"", ""books, news and stationery"", ""perfumes, cosmetics and
personal care"" and ""apparel, accessories and luxury goods"" were the leading product
categories.
North American respondents identified ""food, beverages and tobacco"", ""books, news and
stationery"", ""perfumes, cosmetics and personal care"" and ""apparel, accessories and luxury
goods"" as the leading product categories that occupy the most airport retail space.
""Perfumes, cosmetics and personal care"", ""tobacco"", and ""alcoholic beverages"" were leading
products from ""duty free"" products.
Respondents purchased ""perfumes, cosmetics and personal care"", ""tobacco"" and ""alcoholic
beverage"" products more from ""duty-free"" airport retail shops in the last six months.
""Printed media"", ""stationery and cards"", and ""music and video"" were the key products
purchased from ""duty paid"" shops
In total, 95%, 89%, and 87% of North American respondents identified ""printed media"",
""stationery and cards"", and ""music and video"" respectively as key products purchased from
""duty paid"" shops.
Key Highlights
More time spent at duty-free airport retail outlets than at duty paid outlets.
According to calculations, the average time spent by a customer at duty-free airport retail outlets is
‘22 min’, as compared with ‘19 minutes’ at duty paid outlets.
The average expenditure on food and beverages per visit to airport outlets is US$15.
Overall, 34% of respondents spend between ‘US$16-US$20’ per visit on food and beverages;
while 22% spend ‘US$11-US$15’.
In total, 8% of respondents used ‘shop and collect’ facility at airport retail stores.
In total, 8% of respondents used the ‘shop and collect’ facility at airport retail stores within the last
six months.
Respondents assign more significance to brand selection during the purchase of products
from airport retail outlets.
‘Art and craft’, ‘food and non-alcoholic beverage’, and ‘stationery and cards’ are the most
important within the ‘domestic brand’ category, while ‘consumer electronics’, ‘luggage and leather
goods’ and ‘perfumes, cosmetics and personal care’ are significant within the ‘global brands’

4. category.
Key activities that optimize business of airport retailers.
‘Promoting price advantages over city-center retailers’ and ‘adapting offers to passenger profiles’
are key activities that optimize the business of airport retailers, as identified by 81% and 39% of
respondents respectively.
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Major points covered in Table of Contents of this report include
Table of Contents
1 Introduction
1.1 What is This Report About?
1.2 Definitions
1.3 Methodology
1.4 Profile of survey respondents
2 Executive Summary
3 North American Airport Retail: Store Visits and Duration
3.1 Average Shopping Frequency at Airport Retail Stores
3.1.1 Average shopping frequency at airport retail stores by age
3.1.2 Average shopping frequency at airport retail stores by gender
3.1.3 Average shopping frequency at airport retail stores by annual income
3.2 Average Time Spent at Airport Retail Outlets
3.2.1 Average time spent at airport retail outlets by age
3.2.2 Average time spent at airport retail outlets by gender
3.2.3 Average time spent at airport retail outlets by annual income
3.2.4 Average Time Spent at Airport Retail Outlets vs. Travel Frequency
3.3 Average Time Spent Eating and Drinking in Airport Outlets
3.3.1 Average time spent eating and drinking in airport outlets by age
3.3.2 Average time spent eating and drinking in airport outlets by gender
3.3.3 Average time spent eating and drinking in airport outlets by annual income
3.4 Percentage Volume of Shopping at Airport Retail Stores
3.4.1 Percentage volume of shopping at airport retail stores by age
3.4.2 Percentage volume of shopping at airport retail stores by gender
3.4.3 Percentage volume of shopping at airport retail stores by annual income
4 North American Airport Retail: Spend Activity
4.1 Average Expenditure at Airport Outlets

5. 4.1.1 Average expenditure at airport outlets by age
4.1.2 Average expenditure at airport outlets by gender
4.1.3 Average expenditure at airport outlets by annual income
4.1.4 Average expenditure at airport outlets by international travel frequency
4.1.5 Average expenditure at airport outlets by domestic travel frequency
4.1.6 Expenditure vs. Key Drivers of Demand Growth
4.2 Average Expenditure on Food and Beverages at Airport Outlets
4.2.1 Average expenditure on food and beverages at airport outlets by age
4.2.2 Average expenditure on food and beverages at airport outlets by gender
4.2.3 Average expenditure on food and beverages at airport outlets by annual income
4.3 Expenditure on Product Categories
4.4 Planned Change in Shopping Expenditure at Airport Retail Stores, 2012-2013
4.4.1 Planned change in shopping expenditure at airport retail stores by age
4.4.2 Planned change in shopping expenditure at airport retail stores by gender
4.4.3 Planned change in shopping expenditure at airport retail stores by annual income
5 North American Purchasing Trends at Airport Retail Stores
5.1 Purchases at Airport Retail Stores: Impulsive vs. Pre-planned
5.1.1 Purchases at airport retail stores: impulsive vs. pre-planned by age
5.1.2 Purchases at airport retail stores: impulsive vs. pre-planned by gender
5.1.3 Purchases at airport retail stores: impulsive vs. pre-planned by annual income
5.2 Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned
5.2.1 Product trends at airport retail stores: impulsive vs. pre-planned by age
5.2.2 Product trends at airport retail stores: impulsive vs. pre-planned by gender
5.3 Significance of Websites in Pre-Planned Purchases
5.3.1 Significance of websites in pre-planned purchases by age
5.3.2 Significance of websites in pre-planned purchases by gender
5.3.3 Significance of websites in pre-planned purchases by annual income
5.4 Frequency of Utilization: ‘Shop and Collect’ Facilities
5.4.1 Frequency of utilization: ‘shop and collect’ facilities by age
5.4.2 Frequency of utilization: ‘shop and collect’ facilities by gender
5.4.3 Frequency of utilization: ‘shop and collect’ facilities by annual income
6 North American Survey: Product Trends at Airport Retail Stores
6.1 Most Visible Products in Airport Retailing
6.1.1 Most visible products in airport retailing by age
6.1.2 Most visible products in airport retailing by gender
6.1.3 Most visible products in airport retailing by annual income
6.2 Most Popular Products in Airport Retailing
6.2.1 Most popular products in airport retailing by age
6.2.2 Most popular products in airport retailing by gender
6.2.3 Most popular products in airport retailing by annual income

6. 7 North American Trends: Airport Retail Dynamics
7.1 Key Drivers of Demand Growth in Airport Retail
7.1.1 Key drivers of demand growth by age
7.1.2 Key drivers of demand growth by gender
7.1.3 Key drivers of demand growth by annual income
7.2 Leading Concerns in Shopping at Duty Free Outlets
7.2.1 Leading concerns in shopping at duty free outlets by age
7.2.2 Leading concerns in shopping at duty free outlets by gender
7.2.3 Leading concerns in shopping at duty free outlets by annual income
7.3 Significance of Brand Selection during Product Purchase
7.3.1 Significance of brand selection during product purchase by age
7.3.2 Significance of brand selection during product purchase by gender
7.3.3 Significance of brand selection during product purchase by annual income
8 Future Developments for Business Growth
8.1 Promotional Offers for Better Footfall
8.1.1 Promotional offers for better footfall by age
8.1.2 Promotional offers for better footfall by gender
8.1.3 Promotional offers for better footfall by annual income
8.2 Frequently Used Payment Facilities
8.2.1 Frequently used payment facilities by age
8.2.2 Frequently used payment facilities by gender
8.2.3 Frequently used payment facilities by annual income
8.3 Leading Airports with the Best Retail Experience
8.3.1 Leading airports with the best retail experience by price
8.3.2 Leading airports with the best retail experience by variety
8.3.3 Leading airports with the best retail experience by smooth transactions
8.3.4 Leading airports with the best retail experience by layout and design
8.4 Expectations of Additional Facilities in Airport Retail Outlets, 2012-2013 (Open-end)
9 Appendix
9.1 North American Airport Retail Trends Survey: Full Survey Results
9.2 About Canadean
9.3 Disclaimer
List of Tables
Table 1: North American Survey Respondents by Annual Income (%), 2012
Table 2: North American Survey Respondents by Travel Frequency (%), 2012
Table 3: North American Survey Respondents by Gender (%), 2012
Table 4: North American Survey Respondents by Age (%), 2012

7. Table 5: Average Shopping Frequency at Airport Retail Stores (% All Respondents), 2012
Table 6: Average Shopping Frequency at Airport Duty-free Retail by Age (%), 2012
Table 7: Average Shopping Frequency at Airport Duty paid Retail Stores by Age (%), 2012
Table 8: Average Shopping Frequency at Airport Duty-free Retail Stores by Gender (%), 2012
Table 9: Average Shopping Frequency at Airport Duty paid Retail Stores by Gender (%), 2012
Table 10: Average Shopping Frequency at Airport Retail Duty-free Stores by Annual Income (%),
2012
Table 11: Average Shopping Frequency at Airport Duty Paid Retail Stores by Income (%), 2012
Table 12: Average Time Spent at Airport Retail Outlets (% All Respondents), 2012
Table 13: Average Time Spent at Airport Duty-free Retail Outlets by Age (%), 2012
Table 14: Average Time Spent at Airport Duty-free Retail Outlets by Gender (%), 2012
Table 15: Average Time Spent at Airport Duty paid Retail Outlets by Gender (%), 2012
Table 16: Average Time Spent at Airport Duty-free Retail Outlets by Annual Income (%), 2012
Table 17: Average Time Spent at Airport Duty paid Retail Outlets by Annual Income (%), 2012
Table 18: Average Time Spent at Duty-free Airport Retail Outlets vs. Travel Frequency (%), 2012
Table 19: Average Time Spent at Duty Paid Airport Retail Outlets vs. Travel Frequency (%), 2012
Table 20: Average Time Spent Eating and Drinking in Airport Outlets (% All Respondents), 2012
Table 21: Average Time Spent Eating and Drinking in Airport Outlets by Age (%), 2012
Table 22: Average Time Spent Eating and Drinking in Airport Outlets by Gender (%), 2012
Table 23: Average Time Spent Eating and Drinking in Airport Outlets by Annual Income (%), 2012
Table 24: Percentage Volume of Shopping at Airport Retail Stores (% All Respondents), 2012
Table 25: Percentage Volume of Shopping at Airport Retail Stores by Age (% of Total Retail
Spend), 2012
Table 26: Percentage Volume of Shopping at Airport Retail Stores by Gender (% of Total Retail
Spend), 2012
Table 27: Percentage Volume of Shopping at Airport Retail Stores by Annual Income (% of Total
Retail Spend), 2012
Table 28: Average Consumer Expenditure at Airport Outlets (%), 2012
Table 29: Average Consumer Expenditure at Duty-free Airport Outlets by Age (%), 2012
Table 30: Average Consumer Expenditure at Duty paid Airport Outlets by Age (%), 2012
Table 31: Average Consumer Expenditure at Duty-free Airport Outlets by Gender (%), 2012
Table 32: Average Consumer Expenditure at Duty paid Airport Outlets by Gender (%), 2012
Table 33: Average Consumer Expenditure at Duty-free Airport Outlets by Annual Income (%),
2012
Table 34: Average Consumer Expenditure at Duty paid Airport Outlets by Annual Income (%),
2012
Table 35: Average Consumer Expenditure at Duty paid Airport Outlets by Travel Frequency (%),
2012
Table 36: Average Consumer Expenditure at Duty-free Airport Outlets by Travel Frequency (%),
2012
Table 37: Average Consumer Expenditure at Duty paid Airport Outlets by Travel Frequency (%),
2012

8. Table 38: Consumer Expenditure Vs. Key Drivers of Consumer Demand Growth - Duty-free (%),
2012
Table 39: Consumer Expenditure Vs. Key Drivers of Consumer Demand Growth - Duty Paid (%),
2012
Table 40: Average Consumer Expenditure on Food and Beverages at Airport Outlets by Age (%),
2012
Table 41: Average Consumer Expenditure on Food and Beverages at Airport Outlets by Gender
(%), 2012
Table 42: Average Consumer Expenditure on Food and Beverages at Airport Outlets by Annual
Income (%), 2012
Table 43: Average Consumer Expenditure on Product Categories (US$), 2012
Table 44: Planned Change in Shopping Expenditure at Airport Retail Stores (% All Respondents),
2012
Table 45: Planned Change in Shopping Expenditure at Airport Retail Stores by Age (%), 2012
Table 46: Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income
(%), 2012
Table 47: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% All Respondents),
2012
Table 48: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age (%), 2012
Table 49: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Gender (%), 2012
Table 50: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income (%),
2012
Table 51: Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned (%), 2012
Table 52: Pre-planned Product Trends at Airport Retail Stores by Gender (%), 2012
Table 53: Impulsive Product Trends at Airport Retail Stores by Gender (%), 2012
Table 54: Significance of Websites in Pre-Planned Purchases (%), 2012
Table 55: Significance of Websites in Pre-Planned Purchases by Gender (%), 2012
Table 56: Significance of Websites in Pre-Planned Purchases by Annual Income (%), 2012
Table 57: Frequency of Utilization: ‘Shop and Collect’ Facilities (%), 2012
Table 58: Frequency of Utilization: ‘Shop and Collect’ Facilities by Age (%), 2012
Table 59: Frequency of Utilization: ‘Shop and Collect’ Facilities by Gender (%), 2012
Table 60: Frequency of Utilization: ‘Shop and Collect’ Facilities by Annual Income (%), 2012
Table 61: Most Visible Products in Airport Retailing (Retail Space Index), 2012
Table 62: Most Visible Products in Airport Retailing (%), 2012
Table 63: Most Visible Products in Airport Retailing by Age (Retail Space Index), 2012
Table 64: Most Visible Products in Airport Retailing by Gender (%), 2012
Table 65: Most Visible Products in Airport Retailing by Annual Income (%), 2012
Table 66: Most Popular Products in Airport Retailing - Duty-free by Age (%), 2012
Table 67: Most Popular Products in Airport Retailing - Duty Paid by Age (%), 2012
Table 68: Most Popular Products in Airport Retailing - Duty-free by Gender (%), 2012
Table 69: Most Popular Products in Airport Retailing - Duty Paid by Gender (%), 2012
Table 70: Most Popular Products in Airport Retailing - Duty-free by Annual Income (%), 2012

9. Table 71: Key Drivers of Consumer Demand Growth (% All Respondents), 2012
Table 72: Key Drivers of Consumer Demand Growth by Age (% Very Motivating), 2012
Table 73: Key Drivers of Consumer Demand Growth by Gender (%Very Motivating), 2012
Table 74: Key Drivers of Consumer Demand Growth by Annual Income (%Very Motivating), 2012
Table 75: Leading Consumer Concerns in Shopping at Duty Free Outlets (%), 2012
Table 76: Leading Consumer Concerns in Shopping at Duty Free Outlets by Age (%), 2012
Table 77: Leading Consumer Concerns in Shopping at Duty Free Outlets by Gender (%), 2012
Table 78: Leading Consumer Concerns in Shopping at Duty Free Outlets by Annual Income (%),
2012
Table 79: Significance of Brand Selection during Product Purchase (% All Respondents), 2012
Table 80: Domestic Brand Selection during Product Purchase by Age (%), 2012
Table 81: Global Brand Selection during Product Purchase by Age (%), 2012
Table 82: Global Brand Selection during Product Purchase by Gender (%), 2012
Table 83: Domestic Brand Selection during Product Purchase by Annual Income (%), 2012
Table 84: Global Brand Selection during Product Purchase by Annual Income (%), 2012
Table 85: Promotional Offers for Better Consumer Footfall (% All Respondents), 2012
Table 86: Promotional Offers for Better Consumer Footfall by Age (%), 2012
Table 87: Promotional Offers for Better Consumer Footfall by Gender (%), 2012
Table 88: Promotional Offers for Better Consumer Footfall by Annual Income (%), 2012
Table 89: Frequently Used Payment Facilities by Consumers (% All Respondents), 2012
Table 90: Frequently Used Payment Facilities by Consumers by Age (%), 2012
Table 91: Frequently Used Payment Facilities by Consumers by Gender (%), 2012
Table 92: Frequently Used Payment Facilities by Consumers by Annual Income (%), 2012
Table 93: Leading Airports with the Best Retail Experience for Consumers by Price
Table 94: Leading Airports with the Best Retail Experience for Consumers by Variety
Table 95: Leading Airports with the Best Retail Experience for Consumers by Smooth
Transactions
Table 96: Leading Airports with the Best Retail Experience for Consumers by Layout and Design
Table 97: Additional Facilities to Increase Customer Footfall at Airport Retail Outlets
Table 98: Survey Results - Closed Questions
List of Figures
Figure 1: Average Shopping Frequency at Airport Retail Stores (% All Respondents), 2012
Figure 2: Average Shopping Frequency at Airport Duty-free Retail by Age (%), 2012
Figure 3: Average Shopping Frequency at Airport Duty paid Retail Stores by Age (%), 2012
Figure 4: Average Shopping Frequency at Airport Duty-free Retail Stores by Gender (%), 2012
Figure 5: Average Shopping Frequency at Airport Duty paid Retail Stores by Gender (%), 2012
Figure 6: Average Shopping Frequency at Airport Duty-free Retail Stores by Annual Income (%),
2012
Figure 7: Average Shopping Frequency at Airport Duty-paid Retail Stores by Annual Income (%),
2012

10. Figure 8: Average Time Spent at Airport Retail Outlets (% All Respondents), 2012
Figure 9: Average Time Spent at Airport Duty-free Retail Outlets by Age (%), 2012
Figure 10: Average Time Spent at Airport Duty paid Retail Outlets by Age (%), 2012
Figure 11: Average Time Spent at Airport Duty-free Retail Outlets by Gender (%), 2012
Figure 12: Average Time Spent at Airport Duty paid Retail Outlets by Gender (%), 2012
Figure 13: Average Time Spent at Airport Duty-free Retail Outlets by Annual Income (%), 2012
Figure 14: Average Time Spent at Airport Duty paid Retail Outlets by Annual Income (%), 2012
Figure 15: Average Time Spent Eating and Drinking in Airport Outlets (% All Respondents), 2012
Figure 16: Average Time Spent Eating and Drinking in Airport Outlets by Age (%), 2012
Figure 17: Average Time Spent Eating and Drinking in Airport Outlets by Gender (%), 2012
Figure 18: Average Time Spent Eating and Drinking in Airport Outlets by Annual Income (%), 2012
Figure 19: Percentage Volume of Shopping at Airport Retail Stores (% All Respondents), 2012
Figure 20: Percentage Volume of Shopping at Airport Retail Stores by Age (% of Total Retail
Spend), 2012
Figure 21: Percentage Volume of Shopping at Airport Retail Stores by Gender (% of Total Retail
Spend), 2012
Figure 22: Percentage Volume of Shopping at Airport Retail Stores by Annual Income (% of Total
Retail Spend), 2012
Figure 23: Average Consumer Expenditure at Airport Outlets (%), 2012
Figure 24: Average Consumer Expenditure at Duty-free Airport Outlets by Age (%), 2012
Figure 25: Average Consumer Expenditure at Duty paid Airport Outlets by Age (%), 2012
Figure 26: Average Consumer Expenditure at Duty-free Airport Outlets by Gender (%), 2012
Figure 27: Average Consumer Expenditure at Duty paid Airport Outlets by Gender (%), 2012
Figure 28: Average Consumer Expenditure at Duty-free Airport Outlets by Annual Income (%),
2012
Figure 29: Average Consumer Expenditure at Duty paid Airport Outlets by Annual Income (%),
2012
Figure 30: Average Consumer Expenditure at Duty-free Airport Outlets by Travel Frequency (%),
2012
Figure 31: Average Consumer Expenditure at Duty paid Airport Outlets by Travel Frequency (%),
2012
Figure 32: Average Consumer Expenditure at Duty-free Airport Outlets by Travel Frequency (%),
2012
Figure 33: Average Consumer Expenditure at Duty paid Airport Outlets by Travel Frequency (%),
2012
Figure 34: Average Consumer Expenditure on Food and Beverages at Airport Outlets (%), 2012
Figure 35: Average Consumer Expenditure on Food and Beverages at Airport Outlets by Age (%),
2012
Figure 36: Average Consumer Expenditure on Food and Beverages at Airport Outlets by Gender
(%),, 2012
Figure 37: Average Consumer Expenditure on Food and Beverages at Airport Outlets by Annual
Income (%), 2012

11. Figure 38: Consumer Expenditure on Product Categories , 2012
Figure 39: Consumer Expenditure on Product Categories (% All Respondents), 2012
Figure 40: Planned Change in Shopping Expenditure at Airport Retail Stores by Age (%), 2012
Figure 41: Planned Change in Shopping Expenditure at Airport Retail Stores by Gender (%), 2012
Figure 42: Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income
(%), 2012
Figure 43: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% All Respondents),
2012
Figure 44: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age (%), 2012
Figure 45: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Gender (%), 2012
Figure 46: Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income (%),
2012
Figure 47: Leading Pre-Planned Purchases at Airport Retail Stores
Figure 48: Leading Impulsive Purchases at Airport Retail Stores
Figure 49: Pre-planned Product Trends at Airport Retail Stores by Age (%), 2012
Figure 50: Impulsive Product Trends at Airport Retail Stores by Age (%), 2012
Figure 51: Significance of Websites in Pre-Planned Purchases (%), 2012
Figure 52: Significance of Websites in Pre-Planned Purchases by Age (%), 2012
Figure 53: Significance of Websites in Pre-Planned Purchases by Gender (%), 2012
Figure 54: Significance of Websites in Pre-Planned Purchases by Annual Income (%), 2012
Figure 55: Frequency of Utilization: ‘Shop and Collect’ Facilities (%), 2012
Figure 56: Frequency of Utilization: ‘Shop and Collect’ Facilities by Age (%), 2012
Figure 57: Frequency of Utilization: ‘Shop and Collect’ Facilities by Gender (%), 2012
Figure 58: Frequency of Utilization: ‘Shop and Collect’ Facilities by Annual Income (%), 2012
Figure 59: Most Visible Products in Airport Retailing (%), 2012
Figure 60: Most Visible Products in Airport Retailing by Gender (%), 2012
Figure 61: Most Visible Products in Airport Retailing by Gender (%), 2012
Figure 62: Most Popular Products in Airport Retailing (%), 2012
Figure 63: Most Popular Products in Airport Retailing - Duty-paid by Age (%), 2012
Figure 64: Most Popular Products in Airport Retailing - Duty Paid by Gender(%), 2012
Figure 65: Most Popular Products in Airport Retailing - Duty Paid by Annual income (%), 2012
Figure 66: Key Drivers of Consumer Demand Growth (% All Respondents), 2012
Figure 67: Key Drivers of Consumer Demand Growth by Gender (% Very Motivating), 2012
Figure 68: Key Drivers of Consumer Demand Growth by Annual Income (% Very Motivating), 2012
Figure 69: Leading Consumer Concerns in Shopping at Duty Free Outlets (%), 2012
Figure 70: Leading Consumer Concerns in Shopping at Duty Free Outlets by Age (%), 2012
Figure 71: Leading Consumer Concerns in Shopping at Duty Free Outlets by Gender (%), 2012
Figure 72: Leading Consumer Concerns in Shopping at Duty Free Outlets by Annual Income (%),
2012
Figure 73: Significance of Brand Selection during Product Purchase (% All Respondents), 2012
Figure 74: Domestic Brand Selection during Product Purchase by Age (%), 2012
Figure 75: Global Brand Selection during Product Purchase by Age (%), 2012

12. Figure 76: Domestic Brand Selection during Product Purchase by Gender (%), 2012
Figure 77: Domestic Brand Selection during Product Purchase by Annual Income (%), 2012
Figure 78: Global Brand Selection during Product Purchase by Annual Income (%), 2012
Figure 79: Promotional Offers for Better Consumer Footfall (% All Respondents), 2012
Figure 80: Promotional Offers for Better Consumer Footfall by Gender (%), 2012
Figure 81: Promotional Offers for Better Consumer Footfall by Annual Income (%), 2012
Figure 82: Frequently Used Payment Facilities by Consumers (% All Respondents), 2012
Figure 83: Frequently Used Payment Facilities by Consumers by Age (%), 2012
Figure 84: Frequently Used Payment Facilities by Consumers by Gender (%), 2012
Figure 85: Amsterdam Schiphol Airport with the Best Retail Experience for Consumers by Price
Figure 86: London Heathrow Airport with the Best Retail Experience for Consumers by Price
Figure 87: Hong Kong International Airport with the Best Retail Experience for Consumers by
Price
Figure 88: Leading Airports Retail Brands with the Best Retail Experience for Consumers by
Variety
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