Business Service Center (BSC) Update October 2011
Meet the BSC Leadership Team Donna Asher, Associate Vice Chancellor for Business Services Mary Atkins, Executive Assistant Joey Saxon, Executive Director, Operations Donna Shell, Director of Human Resources Debbie Reynolds, Director of Client Services Connie Ross, Director of Payroll Ruth Moors, Director of General Accounting Susan Sims, Director of Payments and Travel Leonard Bates, Director of Information Services Eddie Reyes, Director of HUB Coordination Carolyn Cross, Director of Purchasing
BSC Vision Efficiently deliver exceptional service and solutions in a rewarding environment.
BSC Strategy Investing in the growth of our employees while maintaining a motivated workforce enables us to continually improve key processes, leverage information technology, and improve collaboration within the UNT System which drives our ability to leverage our size and improve cost effectiveness ensuring that we deliver exceptional services and solutions to our customers
Who we support University of North Texas University of North Texas at Dallas University of North Texas Health Science Center University of North Texas System
What functional services we provide (moved from campuses) Human Resources* Employment, Benefits, Training, Records, Information Systems Payroll Time and Labor Purchasing Payments Travel HUB Administration *Campus Human Resources retained compensation/classification, employee relations. Equal Employment Opportunity (EEO) also remained on the campuses.
BSC – Number of Services Breakdown BSC services = 176 = 81.5% Campus = 40 = 18.5%
BSC – Number of Positions Transitioned BSC = 132 = 72% Campus = 53 = 28%
BSC Promises to Our Customers Provide professional and friendly service Continually improve and innovate Provide accurate and knowledgeable information Equip them with the resources (e.g. training) they need to effectively perform their jobs Meet or exceed service level agreements Do what we said we will do Treat them as a partner
How to Treat as Partner Hold regular meetings with campus constituents (e.g. BSC Partner/A-Team, leadership groups, etc.) Seek input into process redesign projects Train on new/changed processes Provide accurate and timely information Be accessible Be a resource Maintain open communication
Current Resources Available The Solution Source Newsletter
What are we working on? Process Redesign projects using Lean Six Sigma methodology Vendor Setup ePro Requisition Processing Lump Sum Vacation Payments Employee On-boarding Employee Exiting/Off-boarding Finalizing location details and preparing for move Woodhill Square on corner of Teasley Lane and Dallas Drive. Team Building Job Evaluation and Pay Plan Development project for the BSC
What’s Next? Major Projects Implementation of eForms (e.g. electronic HRM forms with workflow, etc.) Consolidation of 4 applicant tracking systems into 1. Implementation of Expenses module (e.g. electronic travel processing, etc.) Implementation of electronic time sheets and leave approvals Others????
Contact Information Donna Asher, Associate Vice Chancellor for Business Services, Donna.Asher@unt.edu, cell: 817-925-7825 My Assistant: Mary Atkins, Executive Assistant Mary.Atkins@unt.edu, 940-565-2482