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Bsc update 102011

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Transcript

  • 1. Business Service Center (BSC) Update
    October 2011
  • 2. Meet the BSC Leadership Team
    Donna Asher, Associate Vice Chancellor for Business Services
    Mary Atkins, Executive Assistant
    Joey Saxon, Executive Director, Operations
    Donna Shell, Director of Human Resources
    Debbie Reynolds, Director of Client Services
    Connie Ross, Director of Payroll
    Ruth Moors, Director of General Accounting
    Susan Sims, Director of Payments and Travel
    Leonard Bates, Director of Information Services
    Eddie Reyes, Director of HUB Coordination
    Carolyn Cross, Director of Purchasing
  • 3. BSC Vision
    Efficiently deliver exceptional service and solutions in a rewarding environment.
  • 4. BSC Strategy
    Investing in the growth of our employees while maintaining a motivated workforce
    enables us to
    continually improve key processes, leverage information technology, and improve collaboration within the UNT System
    which drives our ability to
    leverage our size and improve cost effectiveness
    ensuring that we
    deliver exceptional services and solutions to our customers
  • 5. Who we support
    University of North Texas
    University of North Texas at Dallas
    University of North Texas Health Science Center
    University of North Texas System
  • 6. What functional services we provide (moved from campuses)
    Human Resources*
    Employment, Benefits, Training, Records, Information Systems
    Payroll
    Time and Labor
    Purchasing
    Payments
    Travel
    HUB Administration
    *Campus Human Resources retained compensation/classification, employee relations. Equal Employment Opportunity (EEO) also remained on the campuses.
  • 7. BSC – Number of Services Breakdown
    BSC services = 176 = 81.5%
    Campus = 40 = 18.5%
  • 8. BSC – Number of Positions Transitioned
    BSC = 132 = 72%
    Campus = 53 = 28%
  • 9. BSC Promises to Our Customers
    Provide professional and friendly service
    Continually improve and innovate
    Provide accurate and knowledgeable information
    Equip them with the resources (e.g. training) they need to effectively perform their jobs
    Meet or exceed service level agreements
    Do what we said we will do
    Treat them as a partner
  • 10. How to Treat as Partner
    Hold regular meetings with campus constituents (e.g. BSC Partner/A-Team, leadership groups, etc.)
    Seek input into process redesign projects
    Train on new/changed processes
    Provide accurate and timely information
    Be accessible
    Be a resource
    Maintain open communication
  • 11. Current Resources Available
    The Solution Source Newsletter
  • 12. What are we working on?
    Process Redesign projects using Lean Six Sigma methodology
    Vendor Setup
    ePro Requisition Processing
    Lump Sum Vacation Payments
    Employee On-boarding
    Employee Exiting/Off-boarding
    Finalizing location details and preparing for move
    Woodhill Square on corner of Teasley Lane and Dallas Drive.
    Team Building
    Job Evaluation and Pay Plan Development project for the BSC
  • 13. What’s Next?
    Major Projects
    Implementation of eForms (e.g. electronic HRM forms with workflow, etc.)
    Consolidation of 4 applicant tracking systems into 1.
    Implementation of Expenses module (e.g. electronic travel processing, etc.)
    Implementation of electronic time sheets and leave approvals
    Others????
  • 14. Contact Information
    Donna Asher,
    Associate Vice Chancellor for Business Services,
    Donna.Asher@unt.edu,
    cell: 817-925-7825
    My Assistant:
    Mary Atkins, Executive Assistant
    Mary.Atkins@unt.edu, 940-565-2482
  • 15. We look forward to serving you!
    Questions?