Business Service Center (BSC) UpdateAugust 2011<br />
BSC Vision<br />Efficiently deliver exceptional service and solutions in a rewarding environment.<br />
BSC Strategy<br />Investing in the growth of our employees while maintaining a motivated workforce<br />enables us to<br /...
Who we support<br />University of North Texas<br />University of North Texas at Dallas<br />University of North Texas Heal...
What services we provide (moved from campuses)<br />Human Resources<br />Employment, Benefits, Training, Records, Informat...
BSC – Number of Services Breakdown<br />BSC services = 176 = 81.5%<br />Campus = 40 = 18.5%<br />
BSC – Number of Positions Transitioned<br />BSC = 132 = 72%<br />Campus = 53 = 28%<br />
High-Level Timeline<br />Aug<br />Apr<br />September<br />Mar<br />May<br />Nov<br />Dec<br />Feb<br />Jun<br />Jan<br />J...
BSC Promises to Our Customers<br />Provide professional and friendly service<br />Continually improve and innovate<br />Pr...
How to Treat as Partner<br />Hold regular meetings with campus constituents (e.g. BSC Liaisons, leadership groups, etc)<br...
Progress to Date<br />Identified services for delivery<br />Conducted customer and employee surveys<br />Finalized draft o...
Immediate Next Steps<br />Officially transfer BSC employees to UNT System 9/1/11<br />Finalize Location<br />Implement Kno...
Contact Information<br />Donna Asher, <br />Associate Vice Chancellor for Business Services, <br />Donna.Asher@unt.edu,<br...
We look forward to serving you!<br />Questions?<br />
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Bsc update 082011

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Bsc update 082011

  1. 1. Business Service Center (BSC) UpdateAugust 2011<br />
  2. 2. BSC Vision<br />Efficiently deliver exceptional service and solutions in a rewarding environment.<br />
  3. 3. BSC Strategy<br />Investing in the growth of our employees while maintaining a motivated workforce<br />enables us to<br />continually improve key processes, leverage information technology, and improve collaboration within the UNT System<br />which drives our ability to <br />leverage our size and improve cost effectiveness <br />ensuring that we<br />deliver exceptional services and solutions to our customers<br />
  4. 4. Who we support<br />University of North Texas<br />University of North Texas at Dallas<br />University of North Texas Health Science Center<br />University of North Texas System<br />
  5. 5. What services we provide (moved from campuses)<br />Human Resources<br />Employment, Benefits, Training, Records, Information Systems<br />Payroll<br />Time and Labor<br />Purchasing<br />Payments<br />Travel<br />HUB Administration<br />
  6. 6. BSC – Number of Services Breakdown<br />BSC services = 176 = 81.5%<br />Campus = 40 = 18.5%<br />
  7. 7. BSC – Number of Positions Transitioned<br />BSC = 132 = 72%<br />Campus = 53 = 28%<br />
  8. 8. High-Level Timeline<br />Aug<br />Apr<br />September<br />Mar<br />May<br />Nov<br />Dec<br />Feb<br />Jun<br />Jan<br />Jul<br />Project Planning<br />Project Team Formation and Training<br />Assess Services for Migration<br />Design the Organization<br />Design Service Delivery <br />Standardize/Streamline Processes<br />Training for Customers<br />Communication<br />BSC Transition Began 6/1/11<br />BSC Operational 9/1/11<br />
  9. 9.
  10. 10. BSC Promises to Our Customers<br />Provide professional and friendly service<br />Continually improve and innovate<br />Provide accurate and knowledgeable information, to include education<br />Meet or exceed service level agreements and do what we said we will do<br />Treat them as a partner<br />
  11. 11. How to Treat as Partner<br />Hold regular meetings with campus constituents (e.g. BSC Liaisons, leadership groups, etc)<br />Seek input into process redesign projects<br />Train on new/changed processes<br />Provide accurate and timely information<br />Be accessible<br />Be a resource<br />Maintain open communication<br />
  12. 12. Progress to Date<br />Identified services for delivery<br />Conducted customer and employee surveys<br />Finalized draft organizational chart <br />Began process reviews<br />Vendor Setup<br />ePro requisition processing<br />HR Onboarding<br />
  13. 13. Immediate Next Steps<br />Officially transfer BSC employees to UNT System 9/1/11<br />Finalize Location<br />Implement Knowledge base system (sophisticated FAQ system)<br />Develop Website<br />Determine other processes for redesign opportunities<br />Develop training for customers<br />
  14. 14. Contact Information<br />Donna Asher, <br />Associate Vice Chancellor for Business Services, <br />Donna.Asher@unt.edu,<br /> cell: 817-925-7825<br />My Assistant: <br />Mary Atkins, Executive Assistant<br />Mary.Atkins@unt.edu, 940-565-2482<br />
  15. 15. We look forward to serving you!<br />Questions?<br />

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