Confidential
Challenges, Strategies and
Best Practices in HR
Lessons from Silicon Valley
Becky Cantieri, VP Human Resource...
Confidential
Culture isn’t an accident
2
Confidential
Google
3
Confidential
Facebook
4
Confidential
Zynga
5
Confidential
In Silicon Valley, we all work on it
6
• Money does matter
• Hands-on approach is key
• Employees want a voic...
Confidential
Does this approach resonate in
Brazil?
7
Confidential
Sent a survey!
8
• 500+ BR employed professionals
• 50/50 male/female
• 19-65 age range (avg age 34)
Confidential
Snapshot: Average Opinions
2.7
1.9
2.4
2.8 2.8
2.5
3.7 3.8
2.8
3.2
fairsalary
getrewards
careergrowth
getfeed...
Confidential
Snapshot: Average Opinions
2.7
1.9
2.4
2.8 2.8
2.5
3.7 3.8
2.8
3.2
fairsalary
getrewards
careergrowth
getfeed...
Confidential
Brazilians do not feel rewarded at work
11
• A majority (76%) of Brazilians feel slightly or not
at all rewar...
Confidential
Surprising?
12
• 70% of Americans
negative about their
jobs
• Only 30% of the
150,000 full and part-
time wor...
Confidential
1 in 3 Brazilian professionals likely to quit in the next six
months
19%
27%
18%
19%
17% Nada
Pouco
Moderamen...
Confidential
Worse under the age of 25
14
14%
23%
16%
28%
19%
Nada
Pouco
Moderamente
Muito
Extremamente
• Monetary
compens...
Confidential
In Silicon Valley, we all work on it
15
• Money does matter
• Hands-on approach is key
• Employees want a voi...
Confidential
Conversations at scale
16
• Employee
engagement survey
• Follow up survey on
benefits
Confidential
20 core drivers of engagement
17
Driver Category Driver
Direct Manager Quality
• Accurately evaluates employe...
Confidential
Top drivers of retention
18
• Organization promotes internal communication
• HR and managers provide effectiv...
Confidential
Clear vision, strong managers and engaged employees
19
Confidential
Three culture tips
20
• Be deliberate
- Research the type of culture you want
- Understand the culture you ha...
Confidential
www.surveymonkey.com/brasilrh
21
Confidential
facebook.com/surveymonkeybrasil
twitter.com/surveymonkeybr
22
thank you!
obrigado
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Challenges, strategies and best practices in HR FGVcenn & Survey-Monkey.

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Palestra: Desafios, Estratégias e Melhores Práticas de RH, ministrada pela Becky Cantieri, VP de RH da SurveyMonkey, em 20 de Agosto de 2013.

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Challenges, strategies and best practices in HR FGVcenn & Survey-Monkey.

  1. 1. Confidential Challenges, Strategies and Best Practices in HR Lessons from Silicon Valley Becky Cantieri, VP Human Resources SurveyMonkey August 2013
  2. 2. Confidential Culture isn’t an accident 2
  3. 3. Confidential Google 3
  4. 4. Confidential Facebook 4
  5. 5. Confidential Zynga 5
  6. 6. Confidential In Silicon Valley, we all work on it 6 • Money does matter • Hands-on approach is key • Employees want a voice • Employees must feel valued • Environment must be comfortable and positive
  7. 7. Confidential Does this approach resonate in Brazil? 7
  8. 8. Confidential Sent a survey! 8 • 500+ BR employed professionals • 50/50 male/female • 19-65 age range (avg age 34)
  9. 9. Confidential Snapshot: Average Opinions 2.7 1.9 2.4 2.8 2.8 2.5 3.7 3.8 2.8 3.2 fairsalary getrewards careergrowth getfeedback newpolicies oldpolicies comfortlevel overall positivity company cares get recognition money hands-on voice environment parenting “muito” “moderamente” “pouco” “extremamente”
  10. 10. Confidential Snapshot: Average Opinions 2.7 1.9 2.4 2.8 2.8 2.5 3.7 3.8 2.8 3.2 fairsalary getrewards careergrowth getfeedback newpolicies oldpolicies comfortlevel overall positivity company cares get recognition money hands-on voice environment parenting 1.9 “muito” “moderamente” “pouco” “extremamente”
  11. 11. Confidential Brazilians do not feel rewarded at work 11 • A majority (76%) of Brazilians feel slightly or not at all rewarded financially for their good work • Nearly 40% (39%) of Brazilians feel slightly or not at all recognized for their work
  12. 12. Confidential Surprising? 12 • 70% of Americans negative about their jobs • Only 30% of the 150,000 full and part- time workers surveyed honestly enjoyed their jobs and their bosses
  13. 13. Confidential 1 in 3 Brazilian professionals likely to quit in the next six months 19% 27% 18% 19% 17% Nada Pouco Moderamente Muito Extremamente • Monetary compensation • Having a good work environment • Feeling “taken care of” by the company
  14. 14. Confidential Worse under the age of 25 14 14% 23% 16% 28% 19% Nada Pouco Moderamente Muito Extremamente • Monetary compensation • Having a good work environment • Feeling “taken care of” by the company
  15. 15. Confidential In Silicon Valley, we all work on it 15 • Money does matter • Hands-on approach is key • Employees want a voice • Employees must feel valued • Environment must be comfortable and positive Culture Initiatives
  16. 16. Confidential Conversations at scale 16 • Employee engagement survey • Follow up survey on benefits
  17. 17. Confidential 20 core drivers of engagement 17 Driver Category Driver Direct Manager Quality • Accurately evaluates employee potential • Quality of informal feedback • Accurately evaluates employee performance • Clearly articulates organizational goals • Cares about employees • Creates clear work plans and timelines • Accepts responsibility for success and failures • Adapts to changing circumstances • Helps find solutions to problems • Open to new ideas • Inspires others • Encourages employee development Organizational Culture Traits • Internal communication • Future orientation • Culture of flexibility • Culture of innovation • Customer focus Day-to-Day Work Environment • Importance of projects to employee’’ personal development • Connection between work and organizational strategy Senior Executive Team Characteristics • Is open to new ideas
  18. 18. Confidential Top drivers of retention 18 • Organization promotes internal communication • HR and managers provide effective career advice to employees • Managers puts the right people in the right roles at the right times • Managers demonstrate a strong commitment to diversity • Employees understand the connection between their work and organizational strategy • Managers effectively adapt to changing circumstances • Managers possess necessary job skills • Managers encourage innovation • Understanding of how to complete work projects • Demonstrates honesty and integrity
  19. 19. Confidential Clear vision, strong managers and engaged employees 19
  20. 20. Confidential Three culture tips 20 • Be deliberate - Research the type of culture you want - Understand the culture you have - Dedicate the time to build • Consistently work on it - Measure it - Build top drivers - Nurture and reward supportive behaviors • Don’t become distracted
  21. 21. Confidential www.surveymonkey.com/brasilrh 21
  22. 22. Confidential facebook.com/surveymonkeybrasil twitter.com/surveymonkeybr 22 thank you! obrigado
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