Becoming a Medical Tourism Facilitator

BECOMING A MEDICAL TOURISM FACILITATOR Starting And Running Your Own Medical Travel BusinessOctober 15, 2011Mark SemplePassport Medical

What Is A Medical Tourism Facilitator? Patient Hotels / Recovery Facilitator Transportation Centers Medical ProviderBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

What Is A Medical Tourism Facilitator? Educator Organizer Facilitator Bridge AdvocateBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

What Is A Medical Tourism Facilitator? An Educator Your company; Destination options / centers of excellence; Accreditations, certifications, affiliations; Overseas providers; Overseas doctors; Travel considerations;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

What Is A Medical Tourism Facilitator? An Organizer Facilitating medical history, tests, etc for provider assessment; Facilitating medical complication insurance; Assisting with scheduling of medical appointments, after care, etc; Organizing transportation and hotel / recovery center stay; Assisting with flights;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

What Is A Medical Tourism Facilitator? A Bridge Many patients may know of a destination or provider of interest, but certain factors may come into play which leads them to you to help ease the process: Language barriers Time zone difference Don’t know who to contactBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

What Is A Medical Tourism Facilitator? An Advocate Ultimately, you are a representative of the patient who is in a foreign country and in a vulnerable position; If there are issues with any part of the process, they need to be addressed immediately;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Getting StartedBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

First Steps • What is your liability and exposure as a Understanding facilitator of medical travel? Legal Issues • What is the best company structure Company from a legal perspective, tax perspective, etc? Structure • This will establish your vision, goals, and generally keep you Business Plan on track as you grow your company.Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Essential Parts Of Your Set-Up Establish Your Network Legal Documents And Protection Establish Patient Management Protocols Create A Marketing PlanBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Essential Parts Of Your Set-Up Establish Your Network  What is going to be your focus: destinations, specialties, accreditations?  This is a business of relationships, from hospitals, clinics, transportation companies, insurance companies, hotels / recovery centers;  Choosing partners who will work with you efficiently is it is the key to success;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Essential Parts Of Your Set-Up Legal Documents And Protection  Patient waivers clearly outlining your role in the process;  Clear understanding of patient privacy protection regulations;  Liability insurance options for your company;  Medical complication insurance offerings for patients;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Essential Parts Of Your Set-Up Establish Patient Management Protocols Effective screening mechanisms: medical, psychological, and economic; Adequately matching patients with providers; Ensuring aftercare protocols are in place;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Essential Parts Of Your Set-Up Create A Marketing Plan  Who are you going to market to? Individuals? Corporate?  How will you separate yourself from the competition?  What marketing tools will you use?  What is your marketing budget and acceptable burn rate?Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

You’re Now Ready To Begin So What Does The Typical Process Look Like?Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Contacts Medical Tourism FacilitatorBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Facilitator Sends Client Initial Information On A Variety Of Destinations & ProvidersBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Facilitator Requests Medical History, Tests, Etc Which Will Help With Assessment Of The CaseBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Providers Review Medical Records And A Quote Is Provided For The ProcedureBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Conference Call With DoctorBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Procedure ScheduledBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Waiver Signed & Returned Clearly Outlining Role In The ProcessBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Deposit Or Full Payment Made: Commitment From The PatientBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Flight And Accommodations ArrangedBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Receives Detailed Itinerary And Information About Upcoming Medical VisitBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Arrives At Destination, Is Met By A Representative, And Checks Into Hotel / Recovery CenterBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Is Welcomed By Healthcare Provider, Initial Consulation, Evaluation, Pre- TestsBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Undergoes ProcedureBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Recovers Under Observation Of Health ProviderBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Is Discharged To Hotel Or Recovery Center And Follow-Up Protocols InitiatedBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Follow-Up Evaluation With Doctor And Discharge From CareBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Patient Returns HomeBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Facilitator Follows-Up With Patient And Monitors Recovery ProcessBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Leverage Positive Patient ExperiencesBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Successful Outcome And Satisfied Patient • The job of a facilitator is both challenging and rewarding; • There are a lot of logistical challenges that go into the successful management of a patient;Becoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Feedback Loop Marketing Client Patient Testimonials Intake Positive Superior Patient Medical Management Experience ExperienceBecoming A Medical Tourism Facilitator Mark Semple: mark@passportmedical.com

Thank You! Mark Semple President Passport Medicalmark@passportmedical.com

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Becoming a Medical Tourism Facilitator

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