Training for Assessor Andreas Imawanto, Psychologist Email : imawanto@yahoo.com

Objective Understanding the assessor role’s and task Understanding in depth assessment activities Understanding the important tools for better assessment Able to observe behavior and competencies Able to makes better report

Understanding the assessor role’s and task

Understanding in depth assessment activities

Understanding the important tools for better assessment

Able to observe behavior and competencies

Able to makes better report

Definition of Assessment Assessment is an event where a number of candidates take part in a series of exercises and/or test by trained assessor, their performance being measured against predetermined competencies of factors.

Assessment is an event where a number of candidates take part in a series of exercises and/or test by trained assessor, their performance being measured against predetermined competencies of factors.

Assessment Center Introduction Competencies : to assess good performance, a benchmark must first be set. It is necessary to undertake some form of job analysis to establish the behaviors of those who perform the job successfully. Exercise Activity : The essence of assessment center is that candidates take part in a number of simulation exercises, which should take account of the element of target job. Non Exercise Material and Test : In additional to simulation exercises, assessment center often feature competency based interviews, personality inventories, psychometric test and general knowledge test. The test must be relevant to successful performance of the target job Assessor : Assessor is a group of people who observe the candidates across a range of exercises. Ideally on Assesse : is a group of candidate who’s being observed

Competencies : to assess good performance, a benchmark must first be set. It is necessary to undertake some form of job analysis to establish the behaviors of those who perform the job successfully.

Exercise Activity : The essence of assessment center is that candidates take part in a number of simulation exercises, which should take account of the element of target job.

Non Exercise Material and Test : In additional to simulation exercises, assessment center often feature competency based interviews, personality inventories, psychometric test and general knowledge test. The test must be relevant to successful performance of the target job

Assessor : Assessor is a group of people who observe the candidates across a range of exercises. Ideally on

Assesse : is a group of candidate who’s being observed

Competency Design Relevant : competencies are being used should be relevant for the purpose they are being employed for. Discrete : Don’t overlap with definition with others competencies Simple : Should not be ambiguous Flexible : Should be flexible enough to be change if necessary Fair : Should be fair to everyone who will use them

Relevant : competencies are being used should be relevant for the purpose they are being employed for.

Discrete : Don’t overlap with definition with others competencies

Simple : Should not be ambiguous

Flexible : Should be flexible enough to be change if necessary

Fair : Should be fair to everyone who will use them

Competencies Example Planning Organizing Problem Analysis Decision Making Innovation Attention to Detail Team Working Leadership Self Motivation Resilience Oral Communication Written Communication

Planning Organizing

Problem Analysis

Decision Making

Innovation

Attention to Detail

Team Working

Leadership

Self Motivation

Resilience

Oral Communication

Written Communication

Assessment Activities Group Exercise Group Discussion Oral Presentation One to One Exercise Interviews Fact Finding Exercise Written Exercise Analysis exercise In try exercise Scheduling exercise

Group Exercise

Group Discussion

Oral Presentation

One to One Exercise

Interviews

Fact Finding Exercise

Written Exercise

Analysis exercise

In try exercise

Scheduling exercise

Role of Assessor Assessor play a vital role in the success of Assessment Center. Each assessor should ideally see every candidate at least once during the course of the Assessment Center Assessor like human video camera; their role is to record words and actions without passing judgment

Assessor play a vital role in the success of Assessment Center.

Each assessor should ideally see every candidate at least once during the course of the Assessment Center

Assessor like human video camera; their role is to record words and actions without passing judgment

Good Assessor Familiar with Target Job One or Two levels higher up than candidate Good listening skill Fair – adopts the same behavior with all candidates Objective – doesn’t make judgment to earlier in the process Believe in Assessment Center Process

Familiar with Target Job

One or Two levels higher up than candidate

Good listening skill

Fair – adopts the same behavior with all candidates

Objective – doesn’t make judgment to earlier in the process

Believe in Assessment Center Process

Good Assessor Committed – prepared in the long hours Able to sustain high levels of concentration Experienced people Manager Good Written and Verbal communication skill Good time management and organization skill Able to focus on real evidence behavior rather than being subjective

Committed – prepared in the long hours

Able to sustain high levels of concentration

Experienced people Manager

Good Written and Verbal communication skill

Good time management and organization skill

Able to focus on real evidence behavior rather than being subjective

Type of Exercise An in-tray or in-basket exercise asks to assume a particular role as an employee of a fictitious company and work through the correspondence in your in-tray. This exercise is designed to measure your ability to organize and prioritize work. In a presentation exercise , you will be given a topic or possibly a choice of topics and asked to make a presentation of around ten minutes with five minutes at the end for questions. This is designed to measure your presentation skills including your ability to organize and structure the information and to communicate your points clearly and concisely. Group discussion exercises involve you working with other candidates as part of a team to resolve a presented issue. These exercises are designed to measure interpersonal skills such as group leadership, teamwork, negotiation, and group problem solving skills. Interviews are regarded as a more objective means of assessing your suitability as you will be interviewed by between three and five people and therefore the decision is not reliant on just one person's opinion. In addition, they are usually more structured than a one-to-one interview as the panel need to assess all of the candidates against the same criteria. Role Play in this task individuals will be assigned various roles, each taking turns at being the employee or the boss. There may be a situation with an unhappy customer or other scene from your prospective new role.

An in-tray or in-basket exercise asks to assume a particular role as an employee of a fictitious company and work through the correspondence in your in-tray. This exercise is designed to measure your ability to organize and prioritize work.

In a presentation exercise , you will be given a topic or possibly a choice of topics and asked to make a presentation of around ten minutes with five minutes at the end for questions. This is designed to measure your presentation skills including your ability to organize and structure the information and to communicate your points clearly and concisely.

Group discussion exercises involve you working with other candidates as part of a team to resolve a presented issue. These exercises are designed to measure interpersonal skills such as group leadership, teamwork, negotiation, and group problem solving skills.

Interviews are regarded as a more objective means of assessing your suitability as you will be interviewed by between three and five people and therefore the decision is not reliant on just one person's opinion. In addition, they are usually more structured than a one-to-one interview as the panel need to assess all of the candidates against the same criteria.

Role Play in this task individuals will be assigned various roles, each taking turns at being the employee or the boss. There may be a situation with an unhappy customer or other scene from your prospective new role.

ORCSE SYSTEM

ORCSE Process Observing Recording Classifying Behavior Summarizing Evaluating (+) Integration

Observing

Recording

Classifying Behavior

Summarizing

Evaluating

(+) Integration

Observing Observing an exercise is fairly self explanatory; the assessor sits in a room with the candidate and observes or watches the exercise. The same skill and techniques are used whether the assessor is observing a oneto one group exercise. Often assessor are asked to observe two candidates during a group exercise Skill required: Ability to concentrated for lengthy periods Effective listening skill Ability to suspend judgment Passive body language

Observing an exercise is fairly self explanatory; the assessor sits in a room with the candidate and observes or watches the exercise. The same skill and techniques are used whether the assessor is observing a oneto one group exercise. Often assessor are asked to observe two candidates during a group exercise

Skill required:

Ability to concentrated for lengthy periods

Effective listening skill

Ability to suspend judgment

Passive body language

Recording Assessor are required to record as much as possible of what the candidate is saying or doing. This is a very important step in the overall process. Recording what actually said and done by candidate forces the assessor to suspend judgment Skill required: Ability to write quickly and legibly Ability to concentrate for a lengthy period Ability to focus on what actually being said and done

Assessor are required to record as much as possible of what the candidate is saying or doing. This is a very important step in the overall process.

Recording what actually said and done by candidate forces the assessor to suspend judgment

Skill required:

Ability to write quickly and legibly

Ability to concentrate for a lengthy period

Ability to focus on what actually being said and done

Classifying Once an assessor has observed and recorded the evidence from exercise, it need to be classified against the competencies. This means reviewing the evidence and relating it to the competencies relevant it that exercise Positive example of planning and organizing Candidate 1 : Has prepared two pages of notes from the briefing document during the preparation period Suggest a structure for the discussion Outlines an implementation plan for the decisions the group have reached

Once an assessor has observed and recorded the evidence from exercise, it need to be classified against the competencies. This means reviewing the evidence and relating it to the competencies relevant it that exercise

Positive example of planning and organizing

Candidate 1 :

Has prepared two pages of notes from the briefing document during the preparation period

Suggest a structure for the discussion

Outlines an implementation plan for the decisions the group have reached

Summarizing The assessor will summarizing the candidates performance using the behavior indicators and the competency definition as guideline for the required standard of performance. Giving this summary, supported by actual behavior example

The assessor will summarizing the candidates performance using the behavior indicators and the competency definition as guideline for the required standard of performance. Giving this summary, supported by actual behavior example

Evaluating Assessor will score each competency in each exercise they have observed, using a rating scale. The rating scales are often called “behavior anchored” rating scale, which means the the score given relates to behavior displayed by candidate.

Assessor will score each competency in each exercise they have observed, using a rating scale. The rating scales are often called “behavior anchored” rating scale, which means the the score given relates to behavior displayed by candidate.

Document Familiarization Candidate List Competency Framework (Handout Catalog Competency) Rating Scale Criteria Matrix Candidate time table

Candidate List

Competency Framework (Handout Catalog Competency)

Rating Scale

Criteria Matrix

Candidate time table

Rating Scale Rating Description Definition 4 Strength Candidate has offered several example of behavior, which demonstrate all essential indicators, and some additional indicators. 3 Required Standard Candidate has offered several examples of the essential indicator (core behavior) for the competency, and can therefore be judge as competent 2 Below required standards Candidate has had some limited success but also demonstrated negative examples of behavior 1 Well below required standards Describes or demonstrates several negative examples of behavior 0 Not Observed No evidence gathered

Criteria Matrix COMPETENCE IN BASKET ROLE PLAY FGD PRESENTATION TEST INTERVIEW Planning and Organization xx x x x Innovation x x Oral Communication x x xx xx Decision Making x xx Attention to Detail xx xx Influencing xx x x Problem Analysis x xx x xx

Candidate time table Time 1 2 3 4 5 6 09.00-10.00 Test Test Test Test Test Test Coffee Break 10.00 – 12.00 Role Play Role Play Role Play In Basket In Basket In Basket Lunch 13.00 – 15.00 In Basket In Basket In Basket Presentation Presentation Presentation Coffee Break 15.00 – 17.00 Presentation Presentation Presentation Role Play Role Play Role Play

EXERCISE

Activity 1.1 Competency Familiarization Knowing and understanding competency definitions Participant must be throughout familiar with competency definitions in order to carry out their role as an assessor effectively. Understanding the competency definitions is of equal importance and participants should be encouraged to seek explanation of any words, phrases or terms, which are unclear Citing behavior Examples : I hold a meeting every morning with my direct reports to plan for the day ahead . Hypothetical example : Holding daily meeting is a good practice

Knowing and understanding competency definitions

Participant must be throughout familiar with competency definitions in order to carry out their role as an assessor effectively. Understanding the competency definitions is of equal importance and participants should be encouraged to seek explanation of any words, phrases or terms, which are unclear

Citing behavior Examples :

I hold a meeting every morning with my direct reports to plan for the day ahead .

Hypothetical example :

Holding daily meeting is a good practice

Activity 1.2 Assigning Evidence Objective : Be familiar with and understand the competencies being used Be able to assign pieces of behavior evidence to the appropriate competency heading Time Participant Notes 10.00 Mark, you are always looking for opportunities to develop your skills and expand your horizons….can you please do this month’s trading. Figures report for me…it is due to be with Mike tomorrow Leadership

Objective :

Be familiar with and understand the competencies being used

Be able to assign pieces of behavior evidence to the appropriate competency heading

Activity 1.3 Observing & Recording Objective : Have practice to recording from video clips or spoken word Understand the importance of verbatim recording Understand the importance of verbatim recording Understand why key word recording is preferable to summarizing Practice to Verbatim

Objective :

Have practice to recording from video clips or spoken word

Understand the importance of verbatim recording

Understand the importance of verbatim recording

Understand why key word recording is preferable to summarizing

1.4 Behavioral Evidence Objective Be able to distinguish between good and poor example of behavioral evidence A good example of behavioral evidence is something that someone has actually said or done. It is not judgment or an evaluation based on what someone has said or done

Objective

Be able to distinguish between good and poor example of behavioral evidence

1.5 Classifying Evidence Objective Be able to classify positive and negative examples of behavior evidence under the relevant competency Classifying evidence correctly and consistently is very important in Assessment center, as any misclassification may mean that the result obtained from the center will not be valid

Objective

Be able to classify positive and negative examples of behavior evidence under the relevant competency

1.6 Summarizing Objective : Be able to summarize the behavioral evidence Once assessor has observed, recorded and classified the evidence they have gathered, it is then necessary to write summary. Having a summary will assist the assessor to evaluate or rate the evidence and it will help the candidate understand how the evidence relates back to the competency when receiving feedback

Objective :

Be able to summarize the behavioral evidence

1.7 Integration Session Objective Be familiar with the process of data integration The integration or “wash up” session, is one of the most important part of the assessment center process. During this session the result from all assessment center exercise are pooled and each candidate is individually discussed before collective final assessment is made.

Objective

Be familiar with the process of data integration

Room Layout Observer Observer Observer A B C 5 2 4 1 3 6

PRACTICE Behavior Event Interview

Behavior Event Interview

Behavior Event Interview Conducting BEI Interviewer Only does Questioning Recorders do not question The only record

Conducting BEI

Interviewer Only does Questioning

Recorders do not question

The only record

How Does interview start With a question on the past experience depending on the competencies you want to measure E.g.. If you want to measure if a person can overcome challenges and achieve result Then the question is like……

With a question on the past experience depending on the competencies you want to measure

E.g.. If you want to measure if a person can overcome challenges and achieve result

Then the question is like……

The question “ in the past experience have you come across a situation where it was very difficult to achieve results and still you made it”?

“ in the past experience have you come across a situation where it was very difficult to achieve results and still you made it”?

The interview panel Records all the relevant conversation The interviewer tries to keep the interviewee on first hand experience by: Asking what he/she thought / felt or did that given moment of time

Records all the relevant conversation

The interviewer tries to keep the interviewee on first hand experience by:

Asking what he/she thought / felt or did that given moment of time

Further Question : Andreas Imawanto, Psychologist Email : [email_address]

Further Question :

Andreas Imawanto, Psychologist

Email : [email_address]