Goto www.remoteITdesk.comWelcome to the Home Page. Register or Login to enter the system/ your account/ to open a ticket.<...
Login steps. Entering YOUR Username & Password.<br />
Opening a ticket and starting the technical support session<br />
Entering the Service Ticket ID/ Remote Connection with the Technician<br />
Running the Secure Remote Support Software<br />
Shows You the download progress that should be less than 1 minute<br />
Connection to the Technician begins. The chat window will open.<br />
Customer/Technician Chat. Technician’s request to access Customer’s PC<br />
Customer gives permission to the Technician to access his/her PC<br />
The Technician accesses client PC to fix the file issues/problem.<br />
The Technician resolves remotely the problem, being supervised by the Customer.<br />
Evaluation of the Session. Customer  and Technician are both able to provide the feedback on the service received/provided...
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Ritd How IT works Demo Screens V1

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remoteIDdesk how it works demo screens

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Ritd How IT works Demo Screens V1

  1. 1. Goto www.remoteITdesk.comWelcome to the Home Page. Register or Login to enter the system/ your account/ to open a ticket.<br />
  2. 2. Login steps. Entering YOUR Username & Password.<br />
  3. 3. Opening a ticket and starting the technical support session<br />
  4. 4. Entering the Service Ticket ID/ Remote Connection with the Technician<br />
  5. 5. Running the Secure Remote Support Software<br />
  6. 6. Shows You the download progress that should be less than 1 minute<br />
  7. 7. Connection to the Technician begins. The chat window will open.<br />
  8. 8. Customer/Technician Chat. Technician’s request to access Customer’s PC<br />
  9. 9. Customer gives permission to the Technician to access his/her PC<br />
  10. 10. The Technician accesses client PC to fix the file issues/problem.<br />
  11. 11. The Technician resolves remotely the problem, being supervised by the Customer.<br />
  12. 12. Evaluation of the Session. Customer and Technician are both able to provide the feedback on the service received/provided.<br />
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