<ul><ul><li>A member can sign up directly in the service bay. </li></ul></ul><ul><ul><ul><li>When talking with a service c...
Upon enrolling, members will receive your full-color, fully interactive Enrollment Email, outlining the Rewards Program be...
The re:member group leads the industry in custom points-based rewards programs. Consider offering 10% of your service tick...
Points mean money –  your own  currency customers can use toward the purchase of their next vehicle  only at your dealersh...
Savings Calculator: Your Level 2 members will receive access to our partner database of over 200,000 local and national pa...
We handle complete fulfillment of all membership credentials.  Within a month of purchase, your members will receive their...
<ul><li>Offer Rewards with a personal touch. </li></ul><ul><li>Based on a member’s level of  </li></ul><ul><li>participati...
Award benefits can be tailored for different tier levels of membership. By offering members different benefits based on th...
Additional Enhancement How can we further enhance the program?  What additional benefits could bring customers back to the...
Customer Service <ul><li>We create a dedicated customer service hotline to  </li></ul><ul><li>handle any questions you or ...
Full Reporting You will have access to full reporting on your program.  At a glance, find member totals, points totals, us...
Current Nationwide Programs References available upon request
Timeline
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Customers For Life Infinity Grid Presentation

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Do you have satisfied customers, or Customers For Life? The Infinity Grid is a full-proof method for Loyalty Marketers to attract, retain, and develop Customers For Life. The Infinity Grid can be used for any company in any industry. This Infinity Grid was developed for the Automotive Dealer Industry.

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Customers For Life Infinity Grid Presentation

  1. 2. <ul><ul><li>A member can sign up directly in the service bay. </li></ul></ul><ul><ul><ul><li>When talking with a service customer, simply mention the new program and ask them for a valid email address. Input this email address into the customer profile and you’re done. </li></ul></ul></ul><ul><ul><li>Online enrollment. </li></ul></ul><ul><ul><ul><li>Customers may also enroll online 24/7 by visiting your own website. </li></ul></ul></ul>Ways to Enroll We value your precious time. That’s why we make enrollment in the Rewards program simple. A member can enroll for free to become a Level 1 member.
  2. 3. Upon enrolling, members will receive your full-color, fully interactive Enrollment Email, outlining the Rewards Program benefits. In addition, we will send up to one sales and one service email per month. This is an excellent opportunity to include additional sales and service announcements to drive more business to your dealership. Enrollment, Sales & Service Emails
  3. 4. The re:member group leads the industry in custom points-based rewards programs. Consider offering 10% of your service ticket in the form of points – redeemable only at your dealership. Award points for referrals or other purchases. It doesn’t stop there – we’ve partnered with over 400 major online retailers, merchants like Best Buy, Target, Home Depot and more, all willing to offer a percentage of their sales back to your member! You’ll be amazed at how fast the points can add up – offering your members an unmatched motivation to return to your dealership. Points Program The end result – a currency, redeemable only back at your dealership.
  4. 5. Points mean money – your own currency customers can use toward the purchase of their next vehicle only at your dealership. Members with at least $100 saved toward the purchase of their next vehicle = a lead list like no other that is at your fingertips*. *There are over 6,700 Walser Rewards Members with at least $100 saved toward the purchase of their next vehicle. Lead List
  5. 6. Savings Calculator: Your Level 2 members will receive access to our partner database of over 200,000 local and national participating retailers. From dining to travel, entertainment to golf, members save BIG on things they do every day. Many discounts are up to 50% off. And every time they save, they’re using your membership card! Partner Benefits <ul><li>Participating merchants in your markets today: </li></ul><ul><li>Ft. Lauderdale: 1,572 </li></ul><ul><li>Atlanta: 2,208 </li></ul><ul><li>Cleveland: 1,324 </li></ul>Use the online Savings Calculator as a closing tool
  6. 7. We handle complete fulfillment of all membership credentials. Within a month of purchase, your members will receive their fully branded membership credentials package which includes: <ul><li>Branded and personalized membership card </li></ul><ul><li>Personalized letter welcoming them into your rewards program </li></ul><ul><li>Dealer inserts and coupons. </li></ul>Membership Credentials The re:member group will work with you and your team to develop any additional inserts, brochures or coupons to be included in this direct mail piece. With no additional insertion fees, we only charge for development of the promotional piece.
  7. 8. <ul><li>Offer Rewards with a personal touch. </li></ul><ul><li>Based on a member’s level of </li></ul><ul><li>participation, your custom Rewards </li></ul><ul><li>website will display benefits and </li></ul><ul><li>discounts exclusive to them. </li></ul><ul><li>A member can: </li></ul><ul><li>Log in to view their point balance and history, </li></ul><ul><li>Shop your Rewards mall and </li></ul><ul><li>View savings available to them at their tier level. </li></ul>Benefits Based on Tier
  8. 9. Award benefits can be tailored for different tier levels of membership. By offering members different benefits based on their level of membership, you can award your most valued customers with additional benefits not offered to the general public. With up to 3 tier levels, you have something to offer everyone – from a long-time buyer to a service customer visiting for the first time. Membership Tiers Program tiers can also be “hidden” from the general public, creating truly exclusive benefits for your VIPs
  9. 10. Additional Enhancement How can we further enhance the program? What additional benefits could bring customers back to the dealership sooner? <ul><li>Consider offering dealership incentives at various levels. </li></ul><ul><li>Some suggestions: </li></ul><ul><li>Bonus points for referrals </li></ul><ul><li>Discounted oil changes </li></ul><ul><li>1 free brake inspection </li></ul><ul><li>1 free tire rotation </li></ul><ul><li>Exclusive check in/out lanes </li></ul><ul><li>Free rock chip repair </li></ul><ul><li>Free paintless dent repair </li></ul><ul><li>Free rental vehicles at scheduled maintenance visits </li></ul><ul><li>Customer Loyalty bonus points </li></ul><ul><li>Friends and Family Bonus points </li></ul><ul><li>Free rental vehicles for overnight repairs </li></ul><ul><li>Free tow service into your facility </li></ul><ul><li>Free hi-speed internet in the customer lounge </li></ul><ul><li>Points for setting and keeping service visits </li></ul><ul><li>Points for completing surveys </li></ul><ul><li>And more. </li></ul>Much of this you may already be doing. The question is, how do you package it to best convey these great benefits to your customers?
  10. 11. Customer Service <ul><li>We create a dedicated customer service hotline to </li></ul><ul><li>handle any questions you or your members may </li></ul><ul><li>have. </li></ul><ul><li>Our team of professionals is on hand to help your </li></ul><ul><li>employees and customers: </li></ul><ul><li>Update profile information </li></ul><ul><li>Answer benefit questions </li></ul><ul><li>Help navigate the website, print coupons </li></ul><ul><li>Walk customers through the online rewards mall </li></ul><ul><li>Answer questions about points & points redemption </li></ul><ul><li>Resend lost cards </li></ul><ul><li>Help customers renew their membership by phone </li></ul>
  11. 12. Full Reporting You will have access to full reporting on your program. At a glance, find member totals, points totals, usage and more.
  12. 13. Current Nationwide Programs References available upon request
  13. 14. Timeline

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