RelayWare Partner Portal

RelayWare Partner Portals The Integrated Content Management and Partner Portal Management Solution from Foundation Network Partner Relationships. Managed.™

The Problem

The provision of effective communication and 24x7 service and support for channel partners is an essential component of partner lifecycle management

Many companies have no partner extranet or “portal” at all

Those that do often have portals that offer little more than product and company information which can be more easily accessed via their website

Content is often poorly managed, out of date or inappropriate for the intended audience

Portals lack the tools and embedded applications necessary to support self-service and to allow partners to operate autonomously

Content management systems are often awkward to use and management of content can be time- and resource-consuming

They are rarely integrated with the partner databases and other systems upon which effective portals are reliant

Conventional Customer Relationship Management (CRM) and Content Management (CMS) systems are not designed for partner portal management

Partner Relationships. Managed.™

The Business Impact

If they exist at all, partner portals are:

Poorly administered

Poorly executed

Delivering poor results

Content management is:

Poorly implemented

Highly manual and time-consuming

Error-prone

Partners are:

Poorly motivated to visit the portals

Receiving a poor quality of vendor service and support

Results:

Very poor portal usage

Poorly informed and poorly supported partners

Under-achievement of joint sales potential

Poor marketing budget ROI

The Solution

A fully integrated partner portal solution:

Partner database

Registration and approvals workflow

Content management system

Multiple site management

File library

Full internationalisation

Supports all Unicode languages

Supports PRM module / widget integration

Reporting and analytics

RelayWare Partner Portal Marketing Automation Solutions The Integrated Content Management and Portal Management Solution Partner Relationships. Managed.™

Key Features

A single web-based tool for managing websites and partner extranets

Integrated powerful yet easy to use content management system:

Create,

Edit,

Manage and

Publish content in a consistently organized fashion

Integrated file management system

Supports multiple sites and multiple languages simultaneously

User profile-dependent content presentation. Present unique content to:

Distributors

DMR’s

VAR’s

SI’s

RelayTags make integration of rich functionality and RelayWare application widgets into portal pages quick and easy

Integration with other RelayWare modules supports e-marketing, lead management, deal registration, MDF, incentive rewards and more

Straightforward upgrade / expansion path to add other modules from the RelayWare PRM range

Content Management System Partner Relationships. Managed.™

Portal Look and Feel Partner Relationships. Managed.™

Page Attributes Partner Relationships. Managed.™ Establish page attributes Parentage Title transalation Navigation sort order Navigation settings

Page Visibility Partner Relationships. Managed.™ Establish page attributes Visibility status Set visibility by user and user group Set edit rights Navigation visibility

Page Preview Partner Relationships. Managed.™ When changes are made, click here to open the page in a separate browser window View your changes as they will appear to partners

File Library Partner Relationships. Managed.™ File library directory lists folders of content which can be incorporated as components, or downloads on the portal Within each folder, all content items are listed with name, file type, country access and language, functions, owner and last revision date

File Type and Group Manager Partner Relationships. Managed.™ Use File Type and Group Manager to specify file type, group folder titles and file paths

File Manager Partner Relationships. Managed.™ Use the file manager to set download notification and file expiry dates Specify users or user groups with download rights Specify users or user groups with reload and edit rights Click here to upload the file Specify file path on your hard drive or network storage Specify language and country download rights

The WYSIWYG Editor Partner Relationships. Managed.™ Select WYSIWYG from the editor types The text editor switches to a familiar word processor UI with a comprehensive range of text and graphics editing tools Users can switch between editing or HTML source view

RelayTag Widgets Partner Relationships. Managed.™ RelayWare’s RelayTags enable quick and easy integration of rich functionality into your portal pages without the need for advanced HTML skills.

RelayTags in Action: Partner Registration Partner Relationships. Managed.™ RelayWare offers a standard log in interface Unregistered partners are encouraged to apply for membership through an automated registration process

RelayTags in Action: Partner Registration Partner Relationships. Managed.™ RelayWare features a standard and configurable partner registration and approvals process Partners self-profile themselves and enter data directly into the integrated partner database

RelayTags in Action: Deal Registration Partner Relationships. Managed.™ Deal registration screens can be accessed via “Sales Leads” in the partner portal.

Partner sales person enters organisation and contact data:

Creates record

Provides contact information

Establishes new contact for marketing

Basis for future demand generation

RelayTags in Action: Deal Registration Partner Relationships. Managed.™ Partner can create new customer records. All details are entered directly into your customer database. A standard form format is provided but can be customised to suit your customer profiling or data structure requirements.

Partner sales person enters opportunity profile data:

Contact info

Customer info

Budgets

Timescales

Sales cycle status

Probability

Narrative

RelayTags in Action: Deal Registration Partner Relationships. Managed.™ Partner enters opportunity profile data. All details are entered directly into your sales pipeline.

Define Product and pricing:

Integrated product catalogue

Integrated pricing

Registered deals are “real-time”

RelayTags in Action: Deal Registration Partner Relationships. Managed.™

RelayTags in Action: Deal Registration Partner Relationships. Managed.™ Vendor reviews deal and if approved, the deal enters the vendors sales pipeline.

RelayTags in Action: Partner Learning Delivery Partner Relationships. Managed.™

Deliver online learning programs:

Courseware

Modules

Multimedia courses

Tests

Certificates

Track progress

Integration With Other Modules

RelayWare Partner Portals integrate with:

RelayWare Lead Management, Deal Registration and Forecasting to create an end-to-end, 2-way opportunity and sales pipeline management solution

RelayWare Event Management for the set-up, facilitation delegate registration and management of on-and off-line events

RelayWare Communication Management for partner interaction and the promotion of marketing campaigns, incentives and promos

RelayWare Fund Management to provide partners with self-service access to MDF funds, claims and rebates

RelayWare Partner Learning Management to manage and deliver training programs, testing and certification

RelayWare Incentive Management to link deal registration and lead closure to incentives and rewards

Partner Relationships. Managed.™ RelayWare Partner Portals provide a fully featured content management system with a rich suite of functionality and integrated tools purpose-built to bring high quality partner self-service and support to the heart of your partner management activities

Summary