500 SIP users = 5 to 1 call ratio Vertical® Wave™ IP 2500 is the IP business communications solution for growing companies that delivers advanced enterprise features at an SMB price. Unlike legacy systems that require incremental hardware purchases to support new applications, Wave’s unique Applications Inside™ architecture makes it easy to enable new applications as business needs evolve, while avoiding incremental hardware costs, complexity, and downtime. By offering enterprise-class applications, functionality, reliability and scalability in a cost-effective platform, Wave makes it easy for small businesses to take full advantage of IP telephone communications. Designed as a complete IP phone system, Wave IP 2500 supports Vertical SIP-IP endpoints, SIP-based PBX and applications networking, SIP trunking and IP-based remote management. Wave also offers integrated voice gateway resources that enable businesses to migrate to next-generation IP communications services as it makes sense. Wave also supports traditional voice trunk interfaces, including analog trunks, T1 and PRI-ISDN with built-in CSU/DSU functionality and V.35 access with powerful diagnostics. Finally, Wave supports a range of digital endpoints and over 2500 analog endpoints for investment protection and migration. Vertical’s distinctive “Applications-Inside” architecture enables delivery and unified administration of a portfolio of communications applications as an integrated solution, eliminating the need for secondary servers and simplifying administration. The “application-inside” portfolio includes a complete, embedded suite of next-generation voice applications are part of the base solution - including the award-winning ViewPoint personal communications client, voicemail, auto-attendant and call recording Furthermore, add-on communication applications can be dynamically launched on the Wave IP 2500 system and configured as needed — including Vertical’s SMB-focused contact center solution, meet-me conferencing for support of large conferences, fax management and speech-enabled IVR applications. Wave provides exceptional expansion capabilities and investment protection as your organization grows and prospers. One Wave IP 2500 system supports up to 350 stations and a variety of communication applications. The base platform configuration for the Wave IP 2500 platform has been optimized to support 32 users. The base platform can also be scaled to support: Up to 200 SIP stations 60 digital or analog stations All vertical communication applications For greater digital capacity requirements, the Wave IP 2500 Communications Server is able to support up to four modular Wave Expansion Units. Each expansion unit can support up to two (2) full-width analog or digital station cards or two (2) T1 module cards that allow the Wave system to scale up to 350 digital and IP users or 10 T1/PRIs Vertical’s Wave IP 2500 also provides complete investment protection with a comprehensive migration path from legacy systems, integrated gateway capabilities for multi-network (IP, TDM and PSTN) requirements, and a software protection program to enable ongoing remote upgrade of features, applications and overall capabilities. Every aspect of the Wave system is designed to dramatically enhance daily business operations and to keep up with the communications requirements of dynamic organizations as they grow in size, # of sites, and #of mobile and remote workers.
Agent/Employee reports Individual call handling metrics to measure performance, productivity, skills Sample business application: Boost motivation, productivity Post reports Encourage self-review of performance
Wave IP 2500 Editions Base Systems Options Standard Edition Designed for smaller deployments Includes 10 user license Supports up 50 user licenses ViewPoint standard feature for all Professional Edition Mid-level package designed for deployments with greater than 50 users Includes 50 user license Supports up to 200 user licenses ViewPoint standard feature for all Enterprise Edition Large scale package designed for deployments with greater than 200 users Includes 200 user license Supports up to 350 user licenses ViewPoint standard feature for all