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Wave Ip 2500 Overview R1.5
 

Wave Ip 2500 Overview R1.5

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Check out information on our Wave IP 2500 Telephone System.

Check out information on our Wave IP 2500 Telephone System.

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  • 500 SIP users = 5 to 1 call ratio Vertical® Wave™ IP 2500 is the IP business communications solution for growing companies that delivers advanced enterprise features at an SMB price. Unlike legacy systems that require incremental hardware purchases to support new applications, Wave’s unique Applications Inside™ architecture makes it easy to enable new applications as business needs evolve, while avoiding incremental hardware costs, complexity, and downtime. By offering enterprise-class applications, functionality, reliability and scalability in a cost-effective platform, Wave makes it easy for small businesses to take full advantage of IP telephone communications. Designed as a complete IP phone system, Wave IP 2500 supports Vertical SIP-IP endpoints, SIP-based PBX and applications networking, SIP trunking and IP-based remote management. Wave also offers integrated voice gateway resources that enable businesses to migrate to next-generation IP communications services as it makes sense. Wave also supports traditional voice trunk interfaces, including analog trunks, T1 and PRI-ISDN with built-in CSU/DSU functionality and V.35 access with powerful diagnostics. Finally, Wave supports a range of digital endpoints and over 2500 analog endpoints for investment protection and migration. Vertical’s distinctive “Applications-Inside” architecture enables delivery and unified administration of a portfolio of communications applications as an integrated solution, eliminating the need for secondary servers and simplifying administration. The “application-inside” portfolio includes a complete, embedded suite of next-generation voice applications are part of the base solution - including the award-winning ViewPoint personal communications client, voicemail, auto-attendant and call recording Furthermore, add-on communication applications can be dynamically launched on the Wave IP 2500 system and configured as needed — including Vertical’s SMB-focused contact center solution, meet-me conferencing for support of large conferences, fax management and speech-enabled IVR applications. Wave provides exceptional expansion capabilities and investment protection as your organization grows and prospers. One Wave IP 2500 system supports up to 350 stations and a variety of communication applications. The base platform configuration for the Wave IP 2500 platform has been optimized to support 32 users. The base platform can also be scaled to support: Up to 200 SIP stations 60 digital or analog stations All vertical communication applications For greater digital capacity requirements, the Wave IP 2500 Communications Server is able to support up to four modular Wave Expansion Units. Each expansion unit can support up to two (2) full-width analog or digital station cards or two (2) T1 module cards that allow the Wave system to scale up to 350 digital and IP users or 10 T1/PRIs Vertical’s Wave IP 2500 also provides complete investment protection with a comprehensive migration path from legacy systems, integrated gateway capabilities for multi-network (IP, TDM and PSTN) requirements, and a software protection program to enable ongoing remote upgrade of features, applications and overall capabilities. Every aspect of the Wave system is designed to dramatically enhance daily business operations and to keep up with the communications requirements of dynamic organizations as they grow in size, # of sites, and #of mobile and remote workers.
  • Agent/Employee reports Individual call handling metrics to measure performance, productivity, skills Sample business application: Boost motivation, productivity Post reports Encourage self-review of performance

Wave Ip 2500 Overview R1.5 Wave Ip 2500 Overview R1.5 Presentation Transcript

  • Wave IP 2500 Business Communications System Product Overview Presentation ©2008 Vertical Communications, Inc.
  • Vertical Corporate Backgrounder
    • Privately held, Vertical Communications was founded in September 2004
      • Created through the acquisition / merger of 4 communications technology companies – Comdial, Vodavi, Artisoft and Vertical Networks
    • Private Equity and Strategic Partner-backed
      • MC Ventures, Pathfinder Ventures - over $70 million equity capital invested to date
      • LG-Nortel - strategic investor and product development partner
      • Recently took company private (October 2008)
    • Top 7 SMB telephony vendor in North America
    • Experienced management team with extensive experience in technology and communications
    • Headquartered in Silicon Valley, CA
    ©2007 Vertical Communications, Inc.
  • The workplace is undergoing tremendous change…
      • Controlling operational costs is a major priority
      • Getting more out the workforce is a must:
        • Increasing employee productivity
        • Improving customer service
        • Supporting a geographically disperse workforce including remote sites and tele-workers / road warriors
      • Overall increase in the number of “knowledge-workers” and enterprise applications in use
      • Identifying and pursuing new revenue opportunities
    ©2007 Vertical Communications, Inc.
  • You need a communications strategy that can meet these needs
    • Reduces overall communications costs
    • Provides new desktop communications tools and applications that make workers more productive
    • Connects sites and workers, enabling easy collaboration across the organization
    • Integrates enterprise applications into your communications systems for better productivity
    • Offers integrated, customizable applications to enhance customer service and enable new revenue opportunities
    • Offers flexible deployment options; not requiring major infrastructure upgrades to take advantage of these benefits
    • Is competitively priced with “plain-old” phone systems
    • Easy to manage; no need for a PhD in communications
    ©2007 Vertical Communications, Inc.
  • Vertical Wave IP 2500 The IP Business Communications Solution with Applications Inside TM ©2007 Vertical Communications, Inc.
    • Modular Design
    • Flexible/Affordable
    • Pure IP or mixed environment
    • Migration-friendly
    • Embedded voice gateway”
    • Mobility
    • Base Applications
    • ViewPoint for all users
    • Add-on Applications
    Applications Inside™
    • Endpoints
    • Wide range of options
    • IP, Digital, Analog, Wireless, Softphone
    • Investment protection for most legacy Comdial, Vodavi and TeleVantage customers
    • Accessible from any Web browser
    • Easy moves, adds, changes from anywhere
    • Advanced multi-site administration
    • Powerful Diagnostics
    Robust Management Tools
  • Wave IP 2500 Business Communication System with Applications Inside ™ Architecture
      • Telephony + Applications in a single integrated solution
      • Key attributes:
        • Full PBX feature set supporting up to 350 users
        • Integrated application server:
          • Application-enabled out of the box
          • ViewPoint desktop call control, Unified Messaging, Call Recording are standard
        • Migration-friendly - flexible converged architecture to support IP (SIP), TDM or both
        • Custom call handling and IVR applications
        • APIs for customizaiton and 3 rd party application integration
    ©2007 Vertical Communications, Inc.
  • Wave Applications Inside™ Base Applications - included with Wave IP 2500
    • Wave ViewPoint™ Award-winning desktop call management tool provides advanced call handling features to all users
    • Wave Visual Voicemail View and manage voice messages at the desktop with point-and-click speed
    • Wave Unified Messaging Manage email and voicemail messages through a single interface
    • Wave Presence Management Quickly check the availability of colleagues, wherever they are
    • Wave Call Recording Record calls to support compliance efforts and capture important information
    • Wave Auto Attendant Provide a professional call experience for customers and business associates
    • TeleWorker Solutions Ability to use VP w/ softphone remotely
    ©2007 Vertical Communications, Inc. Desktop Alert
  • Easier Tools to Manage, Monitor, Report
    • Vertical Global Administration
    • Web-based remote management GUI
    ©2007 Vertical Communications, Inc. Vertical Global Manager Multi-site management Vertical Global Reporter Multi-site reporting
  • Wave Applications Inside™ Wave Global Administrator
    • Web-based management tool available as part of base Wave system
    • Used for:
      • Configuration of platform an applications
      • Diagnostics
      • Monitoring
      • On Demand Reports
      • License Management
      • Software Upgrade
      • Backup & Restore
      • Unified Dial Plan
    • Full SNMP Support
    ©2007 Vertical Communications, Inc.
  • Wave Global Manager Multi-Site Management
    • Centralized solution for Multi Site system management and reporting
      • Organize and manage multiple customers and 1,000s of systems from a single location
      • Robust authentication and security features network wide
      • Web Accessible, consolidated reporting across customers entire network
      • Enables implementation of Site-Specific or network wide changes remotely and at pre-scheduled times (schedulable to occur automatically)
    • Developed for large multi-site customers such as CVS
    ©2007 Vertical Communications, Inc. Cust A Cust B
  • Wave’s Global Reporter ® Better Business Decisions
    • Measure utilization of automated applications
    • Near real-time assessment of marketing campaigns
    • Visibility into employee productivity
    • Data to analyze caller behavior
    • Statistics on facilities usage
    • Exception reporting
    • Call detail reporting
    ©2007 Vertical Communications, Inc.
  • Wave IP2500 Release 1.5 – released November 2008
      • System Features
        • Coach, Monitor, Join
        • System Call Record
        • Fax detection and redirect
      • View Point – Personalized Communications
        • ViewPoint: Call Rules
        • ViewPoint: Routing Lists
        • Call Offering on Routing Lists and Forwards
        • ViewPoint: Groups
        • Call Twining (using Routing Lists)
        • ViewPoint - Parked Calls Tab
      • New Phone support:
        • Aastra 5 Series SIP/IP Phone Support
        • Comdial and Vodavi legacy endpoints
      • Trivium Reporting Package
  • Software Subscription – Protection and New Features
    • Vertical offers software subscription with your purchase of Wave IP 2500
      • Subscription offered in annual or 5-year increments
      • Provides for free upgrades of your Wave IP system to the latest features and application enhancements
    • Vertical provides 2 new major releases every 12-18 months for Wave PI and its applications
      • Example:
        • Wave R1.0 introduced Q4 2007
        • SP1 Q1 2008 – service pack including new features
        • SP2 Q2 2008 – service pack including new features
        • Wave R1.5 Q4 2008 – major upgrade with new features and application enhancements
    • Upgrades to Wave ISM are free with purchase of subscription – Wave ISM R2.0 in 2009
  • Wave Applications Inside™ Future Add-On Applications; Licensable On-Box
    • Wave Contact Center – avail 2009. Optimized for customer interaction, such as technical support, inside sales, and customer service
    • Wave Conference Server– avail 2009. Complete “meet me” conferencing for up to 60 parties, plus unlimited “listen only” conferences and “on the fly” conferencing
    • Wave Fax Server – avail 2009. Integrated fax server supports inbound and outbound faxing and fax-on-demand applications when used with Voice Server
    • Wave Voice Server (vXML IVR) – avail 2009. Voice application server supports development of customer-friendly, speech-enabled applications
    • WaveNet – avail 2009. Networking of ViewPoint (multi-site VP), presence, dial-plan, user data, messaging, DSS/BLF
    ©2007 Vertical Communications, Inc.
  • Wave IP 2500 Editions Base Systems Options Standard Edition Designed for smaller deployments Includes 10 user license Supports up 50 user licenses ViewPoint standard feature for all Professional Edition Mid-level package designed for deployments with greater than 50 users Includes 50 user license Supports up to 200 user licenses ViewPoint standard feature for all Enterprise Edition Large scale package designed for deployments with greater than 200 users Includes 200 user license Supports up to 350 user licenses ViewPoint standard feature for all
  • Wave IP 2500 Flexible Endpoint Options
    • Wave can be configured to support any endpoint technology in order to provide maximum flexibility
      • IP (SIP) Endpoints
      • IP (SIP)Soft Phones
      • Digital Endpoints
      • Wireless Endpoints
      • Analog Phones
      • Legacy Vertical Endpoints for Migration of legacy systems
        • Comdial, Vodavi digital
    • All endpoints can be controlled by ViewPoint, regardless of type
    ©2007 Vertical Communications, Inc.
  • Wave Quality and Reliability
    • Designed and manufactured in partnership with LG-Nortel, world-leading telecommunications vendor
      • Manufactured based on LG-N quality manufacturing criteria
    • Wave is designed as a high reliability system targeting less than 1 hour of downtime per annum 99.99% reliability. This is achieved through both architecture and design of software systems:
      • Hardware:
        • Redundant processor design for system services
        • Dedicated microprocessor for real-time fault monitor / watchdog services
        • Raid 1 storage (IDE)
      • Software:
        • Integrated Fault Monitor with ability to tear down faulty services and restart without impacting overall system services
        • SNMP monitoring and alarms
    ©2007 Vertical Communications, Inc.