COMPONENTS OF MANAGEMENT
5 M’s Of management:
“ Staffing is the process of
identifying, assessing, placing, evaluating and
directing individuals at work”
According to koontz & Donnel “ Staffing is the
managerial function involves in managing the
organisation structure through proper and effective
selection, appraisal and development of personnel
to fill the roles designed”
OBJECTIVES OF HUMAN RESOURCE PLANNING
To carry on the work, each organization needs
personnel with necessary
qualifications, skills, knowledge, work experience
and aptitude for work
To replace the persons who have grown old, who
retired, die or become incapacitated because of
physical or mental illness
To manage frequent labor turnover which occurs
due to social and economical reasons like voluntary
quits, discharges, marriages, promotions
To meet the needs of expansion programmes.
To meet the challenges of a new and changing
technology and new techniques i.e… new blood
injected in an organisation.
To identify areas of surplus personnel or areas of
shortage of personnel.
ELEMENTS OF STAFFING
Evaluation / Appraisal
Is the process of identifying the potential candidates
and inducing them to apply for the job in an
SOURCES OF RECRUITMENT
The source is based on the policy followed by the
Two common sources are:
- details of the job and the qualification of the
candidates are briefly given.
- the company receive applications in response to the
- after this interview will be conducted
- appointing candidate based on the recommendation
letter from a person reliable and well known to the
- educated unemployed youth may contact the
company to get employment
- candidates personally approach the appointing
PERSONNEL CONSULTANCY :
- it is a specified agency doing the function of
recruitment of the personnel on the behalf of the
- personnel consultant receives fees from the
company for its service.
- the business concern prepares waiting list of
candidates who have already been interviewed.
- whenever the vacancy arises the vacancy is
filled up by the company out of the waiting list
FIELD TRIPS :
- a company send a group of experts to the towns
of cities where the various kinds of candidates
required by the company.
- this type of recruitment is followed by the public
- it is the application received through mail from
- the application contains all the details including
age, educational qualification, experience and area
ADVANTAGES OF INTERNAL SOURCES
It increases the morale among the staff members
Giving promotion keeps the employee happy
It attracts efficient staff members
The training expenses reduced to some extent
Internal promotion helps the staff mambers to
derive job satisfaction
It increases the security of the job of the staff
It induces the staff members to work hard
Expenses such as advertisement, recruitment, test
and interview are avoided.
MERITS OF EXTERNAL SOURCES
Best candidate selected from large applicants
New person with new outlook use newer approach
in solving the problem
Newly recruited candidate with experience in
various fields will help to uplift the organisation
Selection is the process of securing relevant
information about an applicant to evaluate his
qualifications, experience, and other qualities.
Testing Work history References
Physical examination Recommendation
Interview with supervisor Employment
Test is conducted to assess the individuals
behavior, performance and attitude.
KINDS OF TEST
Proficiency test Aptitude test
temperament intelligent test
Achievement Personality test
Interest test Situational test
- it is the used to measure the level of
knowledge for performing the work assigned to an
- it is also termed as performance test or trade
- used to measure the likes and dislikes and
habits of an individual.
- it is helpful to find out whether the particular
individual can put himself in a society or not
- used to discover the individuals interest to
identify the kind of work that will satisfy him.
- it is also called as vocational test
- used to measure the mental ability, capacity, and
general awareness of the individual
- the most common intelligent tests are group
tests, individual test, evaluation test, performance
test, word fluency, test of reasoning.
KINDS OF INTERVIEW:
a) Direct interview :
- face to face conversation
- straight away questions are put before the
applicant to get answers from them
b) Indirect interview:
- questions are not directly raised by the
- candidate can express his views freely
c) Group interview:
- common topic is presented infront of the
group. One group consists of six to eight members.
It is the complete head to toe assessment
- it helps to identify the fitness of a candidate
- it discover existing disabilities
- it helps in preventing employment of those
suffering from type of contagious diseases
CONTENTS OF PHYSICAL EXAMINATION
Applicants medical history
Physical measurements – height,weight
Special senses – visual and auditory activity
Examination of chest and lungs
Blood pressure and heart rate
REFERENCE CHECKS AND FINAL DECISION
The applicant is asked to mention in his application
the names and addresses of three persons who
know him well.
The reference persons may be the previous
employers, professional colleagues.
HRD person approaches the reference person by
mail or telephone to assure all information about
the recruited candidate.
Proper placement of right person at a right place
will reduces employee turnover, absenteeism and
INDUCTION , ORIENTATION OR INDOCTRINATION
It is the last activity in relation to a newly employed
person before he is trained for his job.
The primary purpose of induction is to sell the
company to the new employee so that he may feel
proud of his association with the company.
AREAS TO BE COVERED IN INDUCTION PROGRAMME
History of the hospital, significance of the job, necessary
information about job training and job hazards.
Structure of the hospital and the functions of various departments.
Employees own department and job and how he fits into the
Personnel policy and sources of information
Terms, conditions, amenities and staff welfare activities
Safety and accident prevention, holidays, vacations, methods of
reporting, grievances procedure and discipline handling.
Social benefits and recreation activities
Opportunities, promotions, transfer,suggestion schemes and job
STEPS IN INDUCTION PROGRAMME
General orientation by the staff:
- it gives general information about the history and the
operations of the firm.
- it helps an employee to build up pride and interest in an
Specific orientation by the job supervisor:
- orientation to department and his place of work, the
location of facilities and is told about the organisations specific
- it helps the employee to adjust with his working
Follow up orientation by the personnel department or
it is conductes with in six months to identify whether the
employee is well satisfied.
COACHING THE EMPLOYEES
Step 1 :
Build a relationship of mutual trust
Step 2 :
Open the meeting
Get a commitment to act
Step 6 :
Step 7 :
Grievance is a complaint filled by an employee
which may be resolved by procedures like collective
bargaining, negotiation, mediation, arbitration.
- wage grievance
- wage inequities
- increased work load
- assignment and placement of workers
- disciplinary actions
- physical working conditions
- supervisory practices
- Is a dialogue between two or more parties
intended to reach an understanding.
- is intended to aim at compromise
TYPES OF NEGOTIATION:
- also called as hard bargaining negotiation
- it’s a win / lose situation
- it resembles the bargaining in a market
- also termed as interest based or principled
- it focuses on improving the quality
- it is a win – win negotiation
- individuals who enjoy solving the other
party’s problems and preserving personal
- individuals who do not like to negotiate
- individuals who enjoy negotiations that
involve solving problems in creative ways
Form of alternative dispute resolution is a legal
technique for resolution of disputes outside the
Alternative dispute resolution
Third party mediators assist the parties to