Business Process
Alignment to Testing
Topics Covered Today

Introduction

Key Goals

Business
Processes

© 2011 KPMG, a New Zealand partnership and a member fir...
Lets Start with...

Introduction

Key Goals

Business
Processes

© 2011 KPMG, a New Zealand partnership and a member firm ...
Introduction

• Organisations face challenges in structural changes both in technology and
people space.
• Organisations n...
Now we get into...

Introduction

Key Goals

Application
Testing

© 2011 KPMG, a New Zealand partnership and a member firm...
Key Goals

Process Architecture

Business
Process
Design

Business
Process
Optimisation

© 2011 KPMG, a New Zealand partne...
Key Goals – Being Efficient
Maintaining
Uptime of
applications
and meeting
customer
expectations

Fix issues by
detecting
...
Now we get into...

Introduction

Key Goals

Business
Processes

© 2011 KPMG, a New Zealand partnership and a member firm ...
Where to start?

Standardise
Business
Processes

Optimise
Planning &
Mapping of
Business
Processes

© 2011 KPMG, a New Zea...
Measurements

To be able to measure end-to-end process cycles organisations need to:
• Be able to test their process chain...
Gaining Capability

From the measurements organisations are able
• Define core business processes
• Define each process an...
Now we get into...

Introduction

Key Goals

Business
Processes

© 2011 KPMG, a New Zealand partnership and a member firm ...
Aims to Achieve...

Provides the business assurance
that:

Adopted through the
entire software
development lifecycle
stage...
Application Testing Deliveries

Testing Cycle

Test Phases

• Requirements
Analysis
• Test Planning
• Test Development
• T...
Test Types

Performance Testing
Used to confirm if the
system would cope
under specific load such
as surge of high users.
...
Quality Realisation

• More critical to the business
Software • More complex & integrated
• Demands agility
Business • Nee...
Business Challenges
Change in Business
Process
New Products,
Partners, Markets

Business
Drivers

Strategies, Governance
R...
Life of Software Testing

Testing with SDLC Model
The V-Model is a systems development model designed to simplify the unde...
Now we get into...

Introduction

Key Goals

Business
Processes

© 2011 KPMG, a New Zealand partnership and a member firm ...
In Summary

To improve optimisation of business processes organisations need to :
• Have the ability to understand all ste...
Thank You
Contact us
Chandan Ohri
KPMG IT Advisory Services
Partner
T:
M:
E:

© 2011 KPMG, a New Zealand partnership and a...
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KPMG Business Process Alignment to Testing

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Business Process Alignment to Testing

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KPMG Business Process Alignment to Testing

  1. 1. Business Process Alignment to Testing
  2. 2. Topics Covered Today Introduction Key Goals Business Processes © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Application Testing Key Takeaways 1
  3. 3. Lets Start with... Introduction Key Goals Business Processes © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Application Testing Key Takeaways 2
  4. 4. Introduction • Organisations face challenges in structural changes both in technology and people space. • Organisations need accurate design, planning & testing of core business processes. • Making ad-hoc changes & investments, organisations need to focus on planning & testing to meet everyday demands. • By testing & optimising environments aligned to business processes organisations are able to: • reduce operating costs • be process efficient • be confident in their product offering © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 3
  5. 5. Now we get into... Introduction Key Goals Application Testing © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Business Processes Key Takeaways 4
  6. 6. Key Goals Process Architecture Business Process Design Business Process Optimisation © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Business Process Testing in Applications 5
  7. 7. Key Goals – Being Efficient Maintaining Uptime of applications and meeting customer expectations Fix issues by detecting them early Optimise applications by recognising bottlenecks Manage your SLA’s by developing Metrics Focus on quality by testing throughout the life cycle © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 6
  8. 8. Now we get into... Introduction Key Goals Business Processes © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Application Testing Key Takeaways 7
  9. 9. Where to start? Standardise Business Processes Optimise Planning & Mapping of Business Processes © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Align to Testing & Quality Management 8
  10. 10. Measurements To be able to measure end-to-end process cycles organisations need to: • Be able to test their process chain by means of what it delivers & how it delivers Quality Performance A balanced process delivers an efficient process • These can measured by end-to-end process cycle times for Quality & Performance against SLAs © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 9
  11. 11. Gaining Capability From the measurements organisations are able • Define core business processes • Define each process and workflow associated with the business process • Analyse end-to-end scenarios within the business process This leads to... Gaining realtime visibility of operations Be able to conduct analytical efforts to reduce process cycle times © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Be efficient and improve performance in the organisation 10
  12. 12. Now we get into... Introduction Key Goals Business Processes © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Application Testing Key Takeaways 11
  13. 13. Aims to Achieve... Provides the business assurance that: Adopted through the entire software development lifecycle stage. * Technical requirements are met Validates & Verifies that the application can be implemented with the same characteristics * Business Requirements are met * Confidence in the application by finding defects early in the stage Software Testing © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 12
  14. 14. Application Testing Deliveries Testing Cycle Test Phases • Requirements Analysis • Test Planning • Test Development • Test Execution • Test reporting • Test Result Analysis • Defect Management • Unit testing • Integration testing • System testing • System Integration testing • Regression testing • Acceptance testing • Post verification testing © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Test Closure • Analyse all exit criteria’s are met • Lessons learnt • Test Summary reporting • Post implementation review 13
  15. 15. Test Types Performance Testing Used to confirm if the system would cope under specific load such as surge of high users. Stability Testing Carried out to confirm if the system can continuously function in high periods. Usability Testing Security Testing Executed to confirm if the user base is able to use the system easily and effectively. Used to show any vulnerabilities in the system which could impact the business. © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 14
  16. 16. Quality Realisation • More critical to the business Software • More complex & integrated • Demands agility Business • Needs higher quality assurance Failures margin • Margins for failure are slimmer • Minimise customer dissatisfaction • Speed of changes accelerating Changes • Require greater controls in quality © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 15
  17. 17. Business Challenges Change in Business Process New Products, Partners, Markets Business Drivers Strategies, Governance Risk Management Compliance Drivers Compliance, Legal Need for Higher Quality Assurance New Functionality Maintenance Enhancements Technology Drivers Upgrades © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 16
  18. 18. Life of Software Testing Testing with SDLC Model The V-Model is a systems development model designed to simplify the understanding of the complexity associated with developing systems. Objectives • Minimises Project Risks by using process management • Improvements on Quality by adding checkpoints at each phase • Aims to reduce Total cost over Project and Testing life cycle by using calculated, estimated and controlled process model • Improvement of communication by governing the requirements by each vendor and acquirer at each stage © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 17
  19. 19. Now we get into... Introduction Key Goals Business Processes © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. Application Testing Key Takeaways 18
  20. 20. In Summary To improve optimisation of business processes organisations need to : • Have the ability to understand all steps of their processes. • They need to be able to determine core processes and scenarios. • They need to be able to conduct analysis to run a balance in quality and performance. • They need to be able to align their processes to testing and quality management. • Have environments to support optimal processes. • Take time to test applications and manage issues earlier rather later. • Have a strong capability to manage the testing & quality management. © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. 19
  21. 21. Thank You Contact us Chandan Ohri KPMG IT Advisory Services Partner T: M: E: © 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand. The KPMG name, logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International Cooperative (“KPMG International”). + 64 9 367 5857 + 64 21 654846 cohri@kpmg.co.nz Reg Prasad KPMG IT Advisory Services Associate Director T: M: E: + 64 9 363 3495 + 64 21 2122356 regprasad@kpmg.co.nz
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