PROFILEEstablish in April 1994Headquartered in California.Company traded under the name EPIC.Companys revenue in financial year ended in2005 was $290 millionServe over 20,000 customers in 140 countriesCompetes with tier one vendorsDevelops end to end industry specific solutions
ENTERPRISE SOLUTIONSEpicor Enterprise is a comprehensive end-to-end suite of provenindustry-specific solutions for the global mid-market enterprise.from CRM ,financials to supply chain management.Main modules of enterprise solutions are: -Finance and Accounting -Payroll and HR -Supply Chain Management -Supplier Relationship Management -Customer Relationship Management -Enterprise Information Portal -Business Intelligence -It Service Management
Finance and AccountingMain subsystems of this module are-1. General Ledger:- -Ledger -Core application -Flexible -unlimited no. of companies account codes and up to 365 fiscal periods.2.Accounts payable:- -up to date vendor information is available .like-credit availability, contact information, preferred payment method
3.Accounts Receivable:- -All the details about the customer4.Managing Cash:- -Forecast the cash position and currency -Cash transactions are at fingertip
Payroll and HRHelps in managing HR and payroll strategicallyand cost effectively.UltiPro Workforce Management -HRMS -Web based manager -Business intelligence
Supply Chain Management (SCM) Manage all aspects of operations Components : -Sales order management - Inventory control -Supply chain execution - Purchasing management
Supplier Relationship Management (SRM)Enhances the value of workDelivers procurement solutionEpicor eProcurement
Customer Relationship Management• Forced to realign strategy to maintain growth & development.• Impact on internal, external resources and direct impact on customer.• Maintain customer loyalty for profit & sustainable growth.• Build lasting relationship with internal and external customer.
• Provides sales force automation & customer support tool to manage lifecycle.• Right information at proper sales cycle. Customer loyalty, satisfaction & revenue.• Managing, synchronizing & coordinating with customer leads additional sale & minimize cost.
Enterprise Information Portal• Large volume of data require quick access.• Need for customer, supplier & employees.• Critical information tailored & personalized. information authorized to view.• Real time access to remote users & members of your supply chain for decision.• EIP information available to all stakeholders.
Business Intelligence• Enable to make effective decision.• Streamline operations & improve business performance by automated analysis.• Offer variety of tool connected to data helps to focus on only analyzing data.• Strategic support to decision makers from top level to line manager.
Modules of Business Intelligence• Financial and Management.• Enterprise performance management.• Data warehousing & OLAP.• Performance dashboard.
IT Service Management• Demand to solve query quickly, fix problem immediately & way to prevent issue in future.• Accurate, complete & clear information for end user.• Enables to set & monitor varying service level based on specific agreement & offer powerful structured solution
Industry Solutions• Manufacturing• Distribution• Financial Service• Hospitality and Entertainment• Industrial Machinery
Industry solutions• Light Engineering: -Companies producing diverse, high volume, engineered products. -optimizing plant usage.Epicor’s expertise:• Integrated calendar uses global lead time model.• Flexible.
• Retail: - better customer service. - high profitability.Epicor’s expertise:• Real time information• Shop floor and back office system.• Linking multiple stores.
• Services: - on time services. - both challenges & opportunities are more.Epicor’s expertise:• Bid management to project accounting.• Engagement delivery to resource management.
Global services & support:• 2000 professionals in Americas, Europe, Middle east, Africa & Asia Pacific.• 24x7 service supports 20,000 customers in 30 languages in 140 nations.• Software development centers at US, Mexico & Russia ensure quality service.• Highly structured implementation methodology
Distribution channels• Hybrid distribution channels.• 300 authorized partners.• Direct sales agents & value added re sellersSolution provider :• Networked with 60 independent vendors.• Epicor solution providers offer wide range of applications and application extensions.