REDESIGNING LOCAL-E TEMPLATES Local-e Objective Digital

What is Local-e?

The Situation

The Situation

Old-fashioned sites

Old technology

Time for new technology

Time for a professional look and feel

Project steps

Project steps

Audit Strategy Research Design User testing

Home page Community directory Make a request Make a booking Calendar Look and feel Section landing pages Information architecture Tourism Length of section topics Audit: criteria for baseline review

Home page

Community directory

Make a request

Make a booking

Calendar

Look and feel

Section landing pages

Information architecture

Tourism

Length of section topics

The winner is…

Research: Stakeholder interviews

Research: Stakeholder survey Survey picture?

Ideas for changes… Contemporary look and feel Allow council to add section headings Alternative designs for the home page and topic pages Change display of attached documents

Contemporary look and feel

Allow council to add section headings

Alternative designs for the home page and topic pages

Change display of attached documents

Ideas for home page… Quick links for residents More options for images on the home page An area for a featured activity or event

Quick links for residents

More options for images on the home page

An area for a featured activity or event

Ideas for home page… Contemporary look and feel Allow council to add section headings Alternative designs for the home page and topic pages Change display of attached documents

Contemporary look and feel

Allow council to add section headings

Alternative designs for the home page and topic pages

Change display of attached documents

Stakeholder research findings: Flexibility in design Better look and feel Change the way documents attach Overlapping functions: – book, request, find Rename section pages

Stakeholder research findings:

Flexibility in design

Better look and feel

Change the way documents attach

Overlapping functions:

– book, request, find

Rename section pages

Research: User workshops?

178 responses from people in 35 councils T op 5 keys uses: Council news Council business papers and minutes Information about the shire Events calendar Environment information Research: User survey

178 responses from people in 35 councils

T op 5 keys uses:

Council news

Council business papers and minutes

Information about the shire

Events calendar

Environment information

Users have prob le ms finding things 55% said they found the content but with a struggle Council documents such as business papers policies, minutes, contact information Planning and developed information such as DAs, LEP, policies, process information, zonings Road works Waste information

Users have prob le ms finding things

55% said they found the content but with a struggle

Council documents such as business papers policies, minutes, contact information

Planning and developed information such as DAs, LEP, policies, process information, zonings

Road works

Waste information

Overall impression out of date information lack of information on the website n ot user friendly

Overall impression

out of date information

lack of information on the website

n ot user friendly

Water restrictions Waste and refuse collection Building and development applications Emergency services Library services Council meetings Wanted on homepage by > 50%

Water restrictions

Waste and refuse collection

Building and development applications

Emergency services

Library services

Council meetings

Content for new residents (> 50% ) Schools in the area Water restrictions Council rates Roads and traffic information Waste and refuse collection Emergency services Library services Sport and recreation facilities Services for elderly and disabled Services for children and families

Content for new residents (> 50% )

Schools in the area

Water restrictions

Council rates

Roads and traffic information

Waste and refuse collection

Emergency services

Library services

Sport and recreation facilities

Services for elderly and disabled

Services for children and families

Design: Online cardsort optimalsort.com

Common categories created were: Council Facilities and Services Community Development What they didn’t use Design: Online cardsort

Common categories created were:

Council

Facilities and Services

Community

Development

What they didn’t use

Design – IA design

Design – wireframe design

Design – design review Home page option 1

Design – design review Home page option 2

Design – design review Home page option 3

Where to now…

Where to now…

Top 3 wireframes to be designed Testing IA and interaction Build and rollout Baseline review every year Implementation

Top 3 wireframes to be designed

Testing IA and interaction

Build and rollout

Baseline review every year

Implementation

www.objectivedigital.com www.locale.com.au