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Local-e Redesign Project

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User Centred Design In Local Government: A Case Study

User Centred Design In Local Government: A Case Study

Published in: Technology

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  • Transcript

    • 1. REDESIGNING LOCAL-E TEMPLATES Local-e Objective Digital
    • 2. What is Local-e?
    • 3.
      • The Situation
    • 4. Old-fashioned sites
    • 5. Old technology
    • 6. Time for new technology
    • 7. Time for a professional look and feel
    • 8.
      • Project steps
    • 9. Audit Strategy Research Design User testing
    • 10.
          • Home page
          • Community directory
          • Make a request
          • Make a booking
          • Calendar
          • Look and feel
          • Section landing pages
          • Information architecture
          • Tourism
          • Length of section topics
      Audit: criteria for baseline review
    • 11. The winner is…
    • 12. Research: Stakeholder interviews
    • 13. Research: Stakeholder survey Survey picture?
    • 14. Ideas for changes…
      • Contemporary look and feel
      • Allow council to add section headings
      • Alternative designs for the home page and topic pages
      • Change display of attached documents
    • 15. Ideas for home page…
      • Quick links for residents
      • More options for images on the home page
      • An area for a featured activity or event
    • 16. Ideas for home page…
      • Contemporary look and feel
      • Allow council to add section headings
      • Alternative designs for the home page and topic pages
      • Change display of attached documents
    • 17.
      • Stakeholder research findings:
        • Flexibility in design
        • Better look and feel
        • Change the way documents attach
        • Overlapping functions:
        • – book, request, find
        • Rename section pages
    • 18. Research: User workshops?
    • 19.
      • 178 responses from people in 35 councils
      • T op 5 keys uses:
        • Council news
        • Council business papers and minutes
        • Information about the shire
        • Events calendar
        • Environment information
      Research: User survey
    • 20.
      • Users have prob le ms finding things
      • 55% said they found the content but with a struggle
        • Council documents such as business papers policies, minutes, contact information
        • Planning and developed information such as DAs, LEP, policies, process information, zonings
        • Road works
        • Waste information
    • 21.
      • Overall impression
      • out of date information
      • lack of information on the website
      • n ot user friendly
    • 22.
      • Water restrictions
      • Waste and refuse collection
      • Building and development applications
      • Emergency services
      • Library services
      • Council meetings
      Wanted on homepage by > 50%
    • 23.
      • Content for new residents (> 50% )
      • Schools in the area
      • Water restrictions
      • Council rates
      • Roads and traffic information
      • Waste and refuse collection
      • Emergency services
      • Library services
      • Sport and recreation facilities
      • Services for elderly and disabled
      • Services for children and families
    • 24. Design: Online cardsort optimalsort.com
    • 25.
      • Common categories created were:
        • Council
        • Facilities and Services
        • Community
        • Development
      • What they didn’t use
      Design: Online cardsort
    • 26. Design – IA design
    • 27. Design – wireframe design
    • 28. Design – design review Home page option 1
    • 29. Design – design review Home page option 2
    • 30. Design – design review Home page option 3
    • 31.
      • Where to now…
    • 32.
      • Top 3 wireframes to be designed
      • Testing IA and interaction
      • Build and rollout
      • Baseline review every year
      • Implementation
    • 33. www.objectivedigital.com www.locale.com.au