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Local-e Redesign Project

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User Centred Design In Local Government: A Case Study

User Centred Design In Local Government: A Case Study

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Transcript

  • 1. REDESIGNING LOCAL-E TEMPLATES Local-e Objective Digital
  • 2. What is Local-e?
  • 3.
    • The Situation
  • 4. Old-fashioned sites
  • 5. Old technology
  • 6. Time for new technology
  • 7. Time for a professional look and feel
  • 8.
    • Project steps
  • 9. Audit Strategy Research Design User testing
  • 10.
        • Home page
        • Community directory
        • Make a request
        • Make a booking
        • Calendar
        • Look and feel
        • Section landing pages
        • Information architecture
        • Tourism
        • Length of section topics
    Audit: criteria for baseline review
  • 11. The winner is…
  • 12. Research: Stakeholder interviews
  • 13. Research: Stakeholder survey Survey picture?
  • 14. Ideas for changes…
    • Contemporary look and feel
    • Allow council to add section headings
    • Alternative designs for the home page and topic pages
    • Change display of attached documents
  • 15. Ideas for home page…
    • Quick links for residents
    • More options for images on the home page
    • An area for a featured activity or event
  • 16. Ideas for home page…
    • Contemporary look and feel
    • Allow council to add section headings
    • Alternative designs for the home page and topic pages
    • Change display of attached documents
  • 17.
    • Stakeholder research findings:
      • Flexibility in design
      • Better look and feel
      • Change the way documents attach
      • Overlapping functions:
      • – book, request, find
      • Rename section pages
  • 18. Research: User workshops?
  • 19.
    • 178 responses from people in 35 councils
    • T op 5 keys uses:
      • Council news
      • Council business papers and minutes
      • Information about the shire
      • Events calendar
      • Environment information
    Research: User survey
  • 20.
    • Users have prob le ms finding things
    • 55% said they found the content but with a struggle
      • Council documents such as business papers policies, minutes, contact information
      • Planning and developed information such as DAs, LEP, policies, process information, zonings
      • Road works
      • Waste information
  • 21.
    • Overall impression
    • out of date information
    • lack of information on the website
    • n ot user friendly
  • 22.
    • Water restrictions
    • Waste and refuse collection
    • Building and development applications
    • Emergency services
    • Library services
    • Council meetings
    Wanted on homepage by > 50%
  • 23.
    • Content for new residents (> 50% )
    • Schools in the area
    • Water restrictions
    • Council rates
    • Roads and traffic information
    • Waste and refuse collection
    • Emergency services
    • Library services
    • Sport and recreation facilities
    • Services for elderly and disabled
    • Services for children and families
  • 24. Design: Online cardsort optimalsort.com
  • 25.
    • Common categories created were:
      • Council
      • Facilities and Services
      • Community
      • Development
    • What they didn’t use
    Design: Online cardsort
  • 26. Design – IA design
  • 27. Design – wireframe design
  • 28. Design – design review Home page option 1
  • 29. Design – design review Home page option 2
  • 30. Design – design review Home page option 3
  • 31.
    • Where to now…
  • 32.
    • Top 3 wireframes to be designed
    • Testing IA and interaction
    • Build and rollout
    • Baseline review every year
    • Implementation
  • 33. www.objectivedigital.com www.locale.com.au