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Local-e Redesign

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Transcript

  • 1. Redesigning the Local-e Template
  • 2. What is Local-e?
  • 3. The situation
  • 4. Old Fashioned Sites
  • 5. Old technology
  • 6. Time for a new professional look and feel
  • 7. Project Steps
  • 8. Audit Strategy Research Design User Testing
  • 9. Audit Baseline review
        • Home page
        • Community directory
        • Make a request
        • Make a booking
        • Calendar
        • Look and feel
        • Section landing pages
        • Information architecture
        • Tourism
        • Length of section topics
  • 10. Strategy What do we want? How do we want it?
  • 11. Research Stakeholder interviews
  • 12. Research Stakeholder Surveys
  • 13. Research Stakeholder research results
    • Contemporary look and feel
    • Allow council to add section headings
    • Alternative designs for the home page and topic pages
    • Change display of attached documents
    • Quick links for residents
    • More options for images on the home page
    • An area for a featured activity or event
  • 14. Research User workshops
  • 15. Research User Survey
    • 178 responses from people in 35 councils
    • T op 5 keys uses
      • Council news
      • Council business papers and minutes
      • Information about the shire
      • Events calendar
      • Environment information
  • 16. Research Users have problems finding things 55% of respondents said they found the content, but with a struggle
      • What they were looking for:
      • Council documents such as business papers policies, minutes, contact information
      • Planning and developed information such as DAs, LEP, policies, process information, zonings
      • Road works
      • Waste information
  • 17. Research Overall impressions
    • Out of date information
    • Lack of information on the website
    • N ot user friendly
  • 18. Research Wanted on homepage by > 50%
    • Water restrictions
    • Waste and refuse collection
    • Building and development applications
    • Emergency services
    • Library services
    • Council meetings
  • 19. Research Content for new residents >50%
    • Schools in the area
    • Water restrictions
    • Council rates
    • Roads and traffic information
    • Waste and refuse collection
    • Emergency services
    • Library services
    • Sport and recreation facilities
    • Services for elderly and disabled
    • Services for children and families
  • 20. Information Architecture Online card sorting exercise
  • 21. Information Architecture Common categories created were
      • Council
      • Facilities and Services
      • Community
      • Development
    What they didn’t use
    • Engineering
  • 22. Information Architecture
  • 23. Design
  • 24. Design Review Homepage option 1 Homepage option 2 Homepage Option 3 56% 42% 30%
  • 25. Where to Now?
  • 26.
    • Top 3 wireframes to be designed
    • Testing IA and interaction
    • Build and rollout
    • Baseline review every year
    Implementation
  • 27. www.local-e.nsw.gov.au www.objectivedigital.com