Redesigning the Local-e Template

What is Local-e?

The situation

Old Fashioned Sites

Old technology

Time for a new professional look and feel

Project Steps

Audit Strategy Research Design User Testing

Audit Baseline review Home page Community directory Make a request Make a booking Calendar Look and feel Section landing pages Information architecture Tourism Length of section topics

Home page

Community directory

Make a request

Make a booking

Calendar

Look and feel

Section landing pages

Information architecture

Tourism

Length of section topics

Strategy What do we want? How do we want it?

Research Stakeholder interviews

Research Stakeholder Surveys

Research Stakeholder research results Contemporary look and feel Allow council to add section headings Alternative designs for the home page and topic pages Change display of attached documents Quick links for residents More options for images on the home page An area for a featured activity or event

Contemporary look and feel

Allow council to add section headings

Alternative designs for the home page and topic pages

Change display of attached documents

Quick links for residents

More options for images on the home page

An area for a featured activity or event

Research User workshops

Research User Survey 178 responses from people in 35 councils T op 5 keys uses Council news Council business papers and minutes Information about the shire Events calendar Environment information

178 responses from people in 35 councils

T op 5 keys uses

Council news

Council business papers and minutes

Information about the shire

Events calendar

Environment information

Research Users have problems finding things 55% of respondents said they found the content, but with a struggle What they were looking for: Council documents such as business papers policies, minutes, contact information Planning and developed information such as DAs, LEP, policies, process information, zonings Road works Waste information

What they were looking for:

Council documents such as business papers policies, minutes, contact information

Planning and developed information such as DAs, LEP, policies, process information, zonings

Road works

Waste information

Research Overall impressions Out of date information Lack of information on the website N ot user friendly

Out of date information

Lack of information on the website

N ot user friendly

Research Wanted on homepage by > 50% Water restrictions Waste and refuse collection Building and development applications Emergency services Library services Council meetings

Water restrictions

Waste and refuse collection

Building and development applications

Emergency services

Library services

Council meetings

Research Content for new residents >50% Schools in the area Water restrictions Council rates Roads and traffic information Waste and refuse collection Emergency services Library services Sport and recreation facilities Services for elderly and disabled Services for children and families

Schools in the area

Water restrictions

Council rates

Roads and traffic information

Waste and refuse collection

Emergency services

Library services

Sport and recreation facilities

Services for elderly and disabled

Services for children and families

Information Architecture Online card sorting exercise

Information Architecture Common categories created were Council Facilities and Services Community Development What they didn’t use Engineering

Council

Facilities and Services

Community

Development

Engineering

Information Architecture

Design

Design Review Homepage option 1 Homepage option 2 Homepage Option 3 56% 42% 30%

Where to Now?

Top 3 wireframes to be designed Testing IA and interaction Build and rollout Baseline review every year Implementation

Top 3 wireframes to be designed

Testing IA and interaction

Build and rollout

Baseline review every year

www.local-e.nsw.gov.au www.objectivedigital.com