Gaining acceptance for social media

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Gaining acceptance for social media

  1. 1. Gaining Acceptance for Social Media Presented by Sally Williams - Community Relations - 29 August 2010
  2. 2. A Pittwater Snapshot <ul><li>Created in 1992 </li></ul><ul><li>45 mins from CBD </li></ul><ul><li>Around 54,000 residents / 30,000 ratepayers </li></ul><ul><li>300 permanent staff </li></ul><ul><li>Three administrative locations </li></ul><ul><li>Largely coastal </li></ul><ul><li>Beautiful! </li></ul>
  3. 3. Pittwater Sydney CBD
  4. 5. Pittwater Council’s Social Media Tools <ul><li>Currently Pittwater Council uses the following social media tools </li></ul><ul><li>Blog authored by the General Manager </li></ul><ul><li>Twitter </li></ul><ul><li>Google Alerts / Groups </li></ul><ul><li>(We also use Google Analytics to analyse web traffic) </li></ul><ul><li>To be introduced </li></ul><ul><li>Facebook page (Working title: I love Pittwater) </li></ul>
  5. 6. Pittwater’s Social Media Journey <ul><li>Why did we decide to do it? </li></ul><ul><li>- our reputation </li></ul><ul><li>- staff interest </li></ul><ul><li>- community interest </li></ul><ul><li>- our Strategic Plan </li></ul>
  6. 7. <ul><li>How did we go about it? </li></ul><ul><ul><li>Trial basis ie. try it and see what happens! </li></ul></ul><ul><ul><li>In increments </li></ul></ul><ul><ul><li>Finding champions within Council and outside </li></ul></ul><ul><ul><li>Convincing senior staff of its usefulness </li></ul></ul>Pittwater’s Social Media Journey
  7. 8. Pittwater’s Social Media Journey <ul><li>Google Analytics introduced at the end of 2008 (to monitor website traffic) </li></ul><ul><li>Twitter introduced in October 2009 </li></ul><ul><li>Google Alerts introduced late 2009 </li></ul><ul><li>Google Groups introduced late 2009 </li></ul><ul><li>GM’s blog introduced in early 2010 </li></ul><ul><li>Facebook concept awaiting approval; hoping to go live by October 2010 </li></ul>
  8. 9. Pittwater Council’s Home Page
  9. 10. <ul><li>Screen dump showing home page and various links ie. Twitter, blog etc </li></ul>Pittwater Council’s Home Page www.pittwater.nsw.gov.au
  10. 11. Pittwater2010 - Twitter
  11. 12. Pittwater2010 - Twitter Followers
  12. 13. <ul><li>Email alerts every time someone gives us a mention on the net. You can adjust the frequency of the alerts from several times a day to once a week </li></ul>Google Alerts
  13. 14. <ul><li>Google groups have been used with limited success </li></ul><ul><li>The aim of the Google Groups was to connect the reference group members </li></ul><ul><li>Used as an online discussion forum using a password protect system. </li></ul><ul><li>We’re currently reviewing the concept to see whether it’s worth continuing. </li></ul>Google Groups
  14. 15. <ul><li>Insert screen dump of Google Groups (Jane can provide) </li></ul>Google Groups
  15. 16. Pittwater Council’s Blog
  16. 17. <ul><li>Downplay the hipness of it all </li></ul>Overcoming hurdles within <ul><li>Give managers a reason to care </li></ul><ul><li>Find a policy to frame social media within </li></ul><ul><li>Use staff with good judgement on content </li></ul><ul><li>Provide managers with meaningful statistics </li></ul><ul><li>Find a champion for your cause </li></ul>
  17. 18. <ul><li>Take each step at a time – resourcing is vital </li></ul>Lessons learnt <ul><li>Get managers onside first before you act </li></ul><ul><li>Be prepared that few will embrace it - at least to begin with </li></ul><ul><li>Some social media will not perform to your expectations </li></ul><ul><li>Get expert advice if you can afford it. But you can still do it without expert advice </li></ul><ul><li>Don’t spend too much time on policy writing </li></ul>
  18. 19. <ul><li>Facebook page to be launched in October 2010 (working title I love Pittwater) </li></ul><ul><li>Similar concept to the I love Sydney site </li></ul>Where to from here?
  19. 21. Questions anyone?

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