H Whitely Sept 08


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Guest speaker Helen Whitely at Mentorship module @ Edge Hill University

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  • H Whitely Sept 08

    1. 1. Emotional Intelligence: Professor Helen E. Whiteley, BSc(Hons), PhD, CPychol., AFBPsS, FHEA
    2. 2. <ul><li>What is emotion? </li></ul><ul><li>What is intelligence? </li></ul><ul><li>What is emotional intelligence (EI)? </li></ul><ul><li>Why is EI important? </li></ul><ul><ul><li>Ei and Health professionals </li></ul></ul><ul><ul><li>Ei and Leadership </li></ul></ul><ul><li>What are your EI strengths? </li></ul><ul><li>How can we develop EI? </li></ul>Overview
    3. 3. The case of the frozen policemen: a true story
    4. 4. Emotions: what are they? <ul><li>Components: </li></ul><ul><ul><li>Physiological arousal </li></ul></ul><ul><ul><ul><li>Heart rate, temperature, sweating, facial flushing </li></ul></ul></ul><ul><ul><li>Subjective experience </li></ul></ul><ul><ul><ul><li>What it feels like to be happy, sad, angry, afraid </li></ul></ul></ul><ul><ul><li>Behavioural expression </li></ul></ul><ul><ul><ul><li>Facial expression, posture, gestures, tone of voice </li></ul></ul></ul><ul><ul><ul><li>Different facial expressions are associated with different emotions, some are universally recognised: Fear, anger, sadness, happiness, surprise, disgust: powerful emotions/ survival value </li></ul></ul></ul>
    5. 5. 6 universal facial expressions
    6. 6. Intelligence and Multiple Intelligences <ul><li>Gardner (1983) recognized that: </li></ul><ul><ul><li>Intelligence is far more than just problem-solving, far more than the number of A levels you have or your degree classification </li></ul></ul><ul><ul><li>Individuals have strengths in different areas of behaviour – there are different ways of “being smart” </li></ul></ul>
    7. 7. Multiple intelligences <ul><li>Gardner identified the following 7 intelligences: </li></ul><ul><ul><li>musical intelligence </li></ul></ul><ul><ul><li>linguistic intelligence </li></ul></ul><ul><ul><li>logical-mathematical intelligence </li></ul></ul><ul><ul><li>spatial intelligence </li></ul></ul><ul><ul><li>bodily-kinaesthetic intelligence </li></ul></ul><ul><ul><li>the personal intelligences </li></ul></ul><ul><ul><ul><ul><li>interpersonal intelligence (others) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>intrapersonal intelligence (ourselves) </li></ul></ul></ul></ul><ul><ul><li>These are related to emotional intelligence & can be learned </li></ul></ul>
    8. 8. What is Emotional Intelligence? <ul><li>“ Anyone can become angry ….. that is easy. </li></ul><ul><li>But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way …. that is not easy.” </li></ul><ul><li>(Aristotle, The Nicomachean Ethics) </li></ul>
    9. 9. What is Emotional Intelligence? <ul><li>“ The capacity for recognising our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” </li></ul><ul><li>(Goleman, 1995) </li></ul>
    10. 10. The Conceptual Model of EI Self awareness Self management Other awareness (Empathy ) Relationship management SELF OTHERS Awareness Actions Positive impact on others
    11. 11. The Competency Framework (12) Self Awareness Emotional Self-Awareness Self-Confidence Social Awareness Empathy Organisational Awareness Self Management Emotional Self-Control Adaptability Achievement Orientation Positive outlook Relationship Management Coach and mentor Inspirational Leadership Influence Conflict Management Teamwork
    12. 12. Research supports this Low Self- Awareness 17% chance Social Awareness 4% chance Self- Management Is Self-Awareness really at the heart of the model? ECI research has found that if people lack Self-Awareness, their chances of having Self-Management and Social Awareness are much reduced
    13. 13. Why is EI important? <ul><li>Those high on EI are: </li></ul><ul><ul><li>Less aggressive, more prosocial. </li></ul></ul><ul><ul><li>Less likely to engage in tobacco & alcohol consumption or have alcohol/drug-related problems </li></ul></ul><ul><ul><li>Happier and more satisfied with life generally </li></ul></ul><ul><ul><li>Less likely to suffer from mental ill-health (depression, loneliness, problem eating) </li></ul></ul><ul><ul><li>Likely to have large social networks/have good quality friendships </li></ul></ul><ul><ul><li>Likely to be more effective learners </li></ul></ul><ul><ul><li>Likely to have better career success </li></ul></ul>
    14. 14. Why bother to develop EI? <ul><li>Research indicates: </li></ul><ul><ul><li>Managers with higher levels of EI: </li></ul></ul><ul><ul><ul><li>experience less stress, </li></ul></ul></ul><ul><ul><ul><li>better health, </li></ul></ul></ul><ul><ul><ul><li>higher levels of morale </li></ul></ul></ul><ul><ul><ul><li>and report better quality of life (UMIST, 2001) </li></ul></ul></ul>
    15. 15. EI and the Healthcare <ul><li>Cognitive and technical competence essential </li></ul><ul><li>Also – emotional and social competencies: EI </li></ul><ul><li>Why? </li></ul>
    16. 16. EI and the Healthcare arena <ul><li>Fewest symptoms of burnout reported by nurses with highest EI levels (Gerits et al, 2005) </li></ul><ul><li>In a cardiac care unit where nurses exhibited negative emotions & depressed moods, the unit had a patient death rate 4x higher than units that showed positive & uplifting emotions (Goleman, 2002) </li></ul>
    17. 17. EI and Leadership <ul><li>What makes a good leader? </li></ul><ul><ul><li>According to Goleman (1998): </li></ul></ul><ul><ul><li>“ effective leaders are alike in one crucial way: they all have a high degree of emotional intelligence…..” </li></ul></ul><ul><li>Why might EI skills be important for effective leadership? (Best leader/worst leader scenario) </li></ul>
    18. 18. <ul><li>“ We are being judged by a new yardstick: </li></ul><ul><li>Not just how smart we are, </li></ul><ul><li>Or by our training and expertise, </li></ul><ul><li>But also how well we handle ourselves </li></ul><ul><li>And each other.” </li></ul><ul><li>( Daniel Goleman, Working with Emotional intelligence, 1998) </li></ul>Why is EI important?
    19. 19. How can we develop EI skills? <ul><li>Five stages: </li></ul><ul><li>Identify your ideal self (or the ideal EI skills needed for your current/future challenges) </li></ul><ul><li>Identify your real self </li></ul><ul><li>Specify any gaps, establish your goals and establish a list of activities to help reach them, i.e. compile a learning agenda & timescale. </li></ul><ul><li>Experimentation, practice and reflection </li></ul><ul><li>Support through trusting relationships (e.g. practice mentor/tutor) </li></ul>
    20. 20. Summary <ul><li>Emotional intelligence </li></ul><ul><ul><li>Social and emotional skills essential for effective learning, effective leadership, healthcare professionals </li></ul></ul><ul><ul><li>4 core areas: self-awareness, self management, social awareness, relationship management </li></ul></ul><ul><ul><li>Can be learned/developed </li></ul></ul>