The Five Components of Active Listening

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The Five Components of Active Listening

  1. 1. TheFiveComponents ofActiveListening Get in touch: more.info@reedlearning.com | 0800 170 7777 Testing your understanding by clarifying what the speaker has said ensures you have the correct facts and demonstrates that you have understood. A simple way of demonstrating this is to rephrase or restate what has been said back to the speaker. Testing On occasions clarification on what has been said is necessary to find out more as well as testing your understanding. Asking probing questions allows you to do this while also demonstrating that you have been listening to all that the speaker has said. Questioning Finishing off one subject creates the opportunity to move onto another and gives the speaker the chance to correct the listener if they summarise inaccurately. Alternatively, save the summarising to the very end of the conversation and then go over the notes to collate what has been said and agreed. summarising Building on someone’s proposal or idea is another component of active and effective listening. Listening is not about sitting back and waiting for the information to come to you, it is about adding to the speaker’s point of view with ideas of your own, whilst taking care not to hijack the original idea. BUILDING Reflecting back feelings and emotions enables you to check you have understood the speaker’s sentiments and allows you to empathise. It also gives the speaker a chance to correct any misconceptions that may have inadvertently been conveyed. FEEDBACK Reed Learning can help... We offer a wide range of specially designed training courses for PAs, Secretaries and Admin staff, who are looking to build a portfolio of skills and further their careers. Find out more by visiting: www.reedlearning.com/PA or call us on 0800 170 7777

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