How to be an Even Better
Executive PA!
Alison Rushworth
Outcomes
• How to contribute to the management
team and be seen as one of them!
• How to act with confidence and
enhance y...
Expectations: Your boss?
•
•
•
•
•

Competence
Trust
Openness
Reliability
Support
Expectations: You?
• Trust
• Openness
• Reliability
• Support
• Communication
Management Cycle
Displaying credibility
•
•
•
•
•
•

Stand tall – keep your head up
Use open, friendly gestures
Slow down
Make and keep eye...
Perception
A person’s perception of
you is based on how you
APPEAR to them
(ie your visible behaviour)
Rate yourself …
•
•
•
•
•
•

Meeting deadlines
Organised
Assertive
Communicator and listener
Strategic thinker
Powerful pr...
Belief circle …
Thinking

Performance

Feelings

Behaviour
How does confidence show?
Confident people …
•Assume their ideas are valid
•Know they deserve to be heard
•Take responsibi...
Accepting praise gracefully
•
•
•
•
•
•

It's good to hear that
I worked hard on that
I was pleased myself
That was someth...
Accepting criticism gracefully
•
•
•
•
•
•
•

Allowing the other person to finish
Listening carefully and with an open min...
Cycle of Influence
Know what you want
“If you don’t know where you’re going, you’re
unlikely to get there.”
Lewis Carroll
Wheel of life
• Career
• Money
• Spiritual Life
• Relationships
• Contribution
• Leisure
• Health
• Education
SWOT Analysis
Strengths

Weaknesses

Opportunities

Threats
Increasing motivation
• Find out how to get from A to B: ask your manager to
delegate, not abdicate, and use SMART to gain...
SMART objectives
Specific
Measurable
Achievable
Relevant
Time-bound
Know what you want and make it happen
Overcoming fear
Break through your comfort zone
Remember to plan
Ask “What’s the worst that can happen?”
Visualise success...
What’s Stopping You?
BANISH those barriers!
Be proactive: plan ahead
Act quickly: don’t procrastinate
Negotiate: time, money, skills
I time: ma...
Good Luck!
reedlearning.com
0800 170 7777
Alison Rushworth
more.info@reedlearning.com
How to be an Even Better Executive PA
How to be an Even Better Executive PA
How to be an Even Better Executive PA
How to be an Even Better Executive PA
How to be an Even Better Executive PA
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How to be an Even Better Executive PA

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Slides from the Reed Learning seminar "How to be an Even Better Executive PA" presented by Alison Rushworth at the office* 2013 exhibition.

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How to be an Even Better Executive PA

  1. 1. How to be an Even Better Executive PA! Alison Rushworth
  2. 2. Outcomes • How to contribute to the management team and be seen as one of them! • How to act with confidence and enhance your self-belief • Ideas on how to raise your profile and progress in your career
  3. 3. Expectations: Your boss? • • • • • Competence Trust Openness Reliability Support
  4. 4. Expectations: You? • Trust • Openness • Reliability • Support • Communication
  5. 5. Management Cycle
  6. 6. Displaying credibility • • • • • • Stand tall – keep your head up Use open, friendly gestures Slow down Make and keep eye contact Smile (but not too much!) Look the part – take yourself seriously
  7. 7. Perception A person’s perception of you is based on how you APPEAR to them (ie your visible behaviour)
  8. 8. Rate yourself … • • • • • • Meeting deadlines Organised Assertive Communicator and listener Strategic thinker Powerful presenter
  9. 9. Belief circle … Thinking Performance Feelings Behaviour
  10. 10. How does confidence show? Confident people … •Assume their ideas are valid •Know they deserve to be heard •Take responsibility •Don’t take things personally •Have realistic expectations
  11. 11. Accepting praise gracefully • • • • • • It's good to hear that I worked hard on that I was pleased myself That was something I tried hard to focus on Yes, I thought that worked well too I picked up on that from my last review and tried to improve on it • Thank you - I appreciate that
  12. 12. Accepting criticism gracefully • • • • • • • Allowing the other person to finish Listening carefully and with an open mind Asking for specific examples Keeping the discussion focused on facts not emotions Not taking it personally Focussing on the future not the past Thanking the other person for their feedback
  13. 13. Cycle of Influence
  14. 14. Know what you want “If you don’t know where you’re going, you’re unlikely to get there.” Lewis Carroll
  15. 15. Wheel of life • Career • Money • Spiritual Life • Relationships • Contribution • Leisure • Health • Education
  16. 16. SWOT Analysis Strengths Weaknesses Opportunities Threats
  17. 17. Increasing motivation • Find out how to get from A to B: ask your manager to delegate, not abdicate, and use SMART to gain clarity • Gain experience: if you don’t know how to do something, find someone who does and copy them! Use all your resources • Set boundaries: say “No” to unreasonable requests and be strict about your time • Push your limits: say “Yes” to new challenges • Treat your own development like you would a friend’s or partner's: take time to discover what you really want
  18. 18. SMART objectives Specific Measurable Achievable Relevant Time-bound Know what you want and make it happen
  19. 19. Overcoming fear Break through your comfort zone Remember to plan Ask “What’s the worst that can happen?” Visualise success Evaluate and learn from mistakes Rehearse, rehearse, rehearse!
  20. 20. What’s Stopping You?
  21. 21. BANISH those barriers! Be proactive: plan ahead Act quickly: don’t procrastinate Negotiate: time, money, skills I time: make time for yourself Say no: assertively Have self worth: believe in yourself
  22. 22. Good Luck! reedlearning.com 0800 170 7777 Alison Rushworth more.info@reedlearning.com
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