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A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
A Framework Example on Outcome Measurement
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A Framework Example on Outcome Measurement

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Show Results! It is hard work, but the effort will make a difference and create a stronger community.

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  • 1. Outcome Measurement Determining & Selecting Outcomes A General Framework 12/6/2013 Rebecca Rodriguez For the Philanthropist 1
  • 2. Agenda         Purpose & Importance Literature Review How To implement Outcomes Logic Models Data Collection Methods Recommendations References 12/6/2013 Rebecca Rodriguez For the Philanthropist 2
  • 3. Introduction  Outcome Measurement is the regular, systematic tracking of the extent to which program participants experience the benefits or changes intended. - United Way of America 12/6/2013 Retrieved from the United Way of America web site: http://www.liveunited.org/outcomes 3
  • 4. Digging Deeper…  The observance, tracking and analysis of changes to participants in a program.    12/6/2013 Measurable & meaningful. Directly linked to program activities. Useful for program improvement. Outcomes for Success! Organizational Research Services, Inc. & Clegg and Assoc., Inc. 4
  • 5. Importance of Outcome Measurement      Accountability, Responsiveness, Efficiency Helps staff make informed decisions. To learn that your efforts are helping and not harming. Helps organization learn to tell “their story” effectively. Can support fundraising efforts. 12/6/2013 Outcomes for Success!; United Way of America, Center for What Works 5
  • 6. Outcome Measurement is NOT     12/6/2013 Formal evaluation. The end all and answer to all our program questions/ problems. A one-size- fits all solution. A quick and easy fix. 6
  • 7. Literature Review Plethora of information that falls into two main areas: - Importance of - Implementation Process   Common elements: - Complexity; general lack of understanding - Sharing of best practices 12/6/2013 7
  • 8. Implementation Steps 7. Build consensus – bring everyone to the table. Start with a logic model; talk about theory of change. Look at best practices already working! Determine & select outcomes. Determine data collection methods. Collect, record, analyze data. Reflect, talk about, brainstorm. Make adjustments to program if necessary. 8. Share your findings. 1. 2. 3. 4. 5. 6. 12/6/2013 Center for What Works; www.innonet.org; Outcomes for Success!; Instituting an Outcomes Assessment Effort 8
  • 9. Knowledge Attitudes Skills Outcomes to Measure Status Behaviors Awareness 12/6/2013 Outcomes - United Way of America 9
  • 10. Logic Model Template Planned Work Resources/Inputs 12/6/2013 Intended Results Activities Outputs Adapted from the Logic Model Development Guide found at www.kellogg.org Outcomes Goal 10
  • 11. What Area Agencies on Aging Measure  Time from referral to service – status  Provider quality – knowledge, behavior, skill, attitude  Assisting consumers planning in advance for longterm care – knowledge, skills, attitudes, behavior  Positioning AAAs as the single point of entry for long-term care – knowledge, awareness 12/6/2013 Personal Communication with The Lewin Group 11
  • 12. Data Collection Methods Reliability vs. Validity 12/6/2013 validity O bs er va t io ns Ca se Re co rd s ws reliability In te rv ie Su rv ey s 90 80 70 60 50 40 30 20 10 0 Adapted from Outcomes for Success! 12
  • 13. Elements for Success      Build consensus. A strong desire to demonstrate impact. Willingness to make change. Be disciplined in collecting / analyzing data. Keep it simple. 12/6/2013 Rebecca Rodriguez For thePhilanthropist 13
  • 14. Recommendations Proposed 18 - 24 month timeline:  Build consensus.  Assign an outcome measurement driver.  Start with a logic model.  Agree upon one/two outcome(s). Start simple!  Choose method of data collection: surveys or interviews  Collect, record, analyze data. 12/6/2013 14
  • 15. Resources          12/6/2013 www.whatworks.org Collins, J. (2005). Good To Great And The Social Sectors. Boulder, CO: Jim Collins. www.grantcraft.org W.K. Kellogg Foundation United Way of America. (2000). Agency Experiences with Outcome Measurement. Virginia: United Way of America. www.innonet.org (registration required) Edna McConnell Foundation Charting Impact – Initiative of Guidestar collaborative effort American Evaluation Association 15

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