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BABY FRIENDLY- PUTTING IT INTO 
PRACTICE 
Elizabeth Lee McWilliams, BSN, RN, IBCLC Medical 
Center, Navicent Health 
Macon, GA
I HAVE NO FINANCIAL RELATIONSHIPS TO DISCLOSE
THE MEDICAL 
CENTER OF 
CENTRAL 
GEORGIA 
Founded in 1895 
By 2014 
~ 637 beds 
~ Level I Trauma Center 
~ 2nd largest GA hospital 
~Magnet facility 
~Serves as primary 
service area for 30 counties 
~Level III nursery 
FY 2013~ 2,500 births
TIMELINE 
 October, 2012- administration decided to join the 
Georgia 5 Star Initiative 
 Rates: 
 Breastfeeding initiation: 55% 
 Exclusive breastfeeding: 37% 
 Skin to skin after delivery: 27% (done only if patient 
requested it, almost never in PACU) 
 Had pacifiers, formula d/c bags, crib cards, 
measuring tapes, teaching material, free formula, 
nipples, etc. 
 All baths done in nursery 
 Limited breastfeeding education for staff
CURRENT DATA…24 MONTHS LATER 
 No pacifiers- except for NNICU 
 Developed our own discharge bags, crib cards and 
teaching materials 
 Purchase formula and nipples 
 10 Steps to Successful Breastfeeding signs posted
STATS 
 Breastfeeding initiation rate: 75% 
 Exclusive rate: 54% (72% of all BF mothers) 
 Skin to skin after delivery: 96% (beginning to do in OR) 
 Baths withheld for at least 6 hours and done in mom’s 
room 
 Nursing staff completed 20 hours of mandatory 
breastfeeding education 
 Developed 3 hour program for providers 
 All NNICU staff completed 2 hours 
 Ancillary staff completed 1 hour 
 New staff must complete breastfeeding education within 
6 months of hire/transfer
FORMATION OF BREASTFEEDING TASK FORCE 
 Women‘s Services and NNICU Director 
 Nurse Managers for FBC and L&D 
 AVP 
 Neonatologist 
 NNICU Dietician 
 Marketing 
 DBEs from FBC and NNICU 
 Lactation consultants 
 Met weekly, now meet monthly
TRAIN THE TRAINER’S WEEK 
 March, 2013 
 DBE from FBC and both LCs attended 
 Given BFHI education requirements 
 PowerPoint's 
 BF Competencies 
 Policies 
 Strategies for the development of our program 
 Website for the 9 hospitals to use 
 Resources 
 Ideas for teaching adults 
 Visuals 
 Role playing 
 Handouts
STEP 1 HAVE A WRITTEN BREASTFEEDING POLICY 
THAT IS ROUTINELY COMMUNICATED TO ALL HEALTH 
CARE STAFF. 
 Policy revised to address all 10 steps 
 Language includes statement to support 
International Code of Marketing of Breastmilk 
Substitutes 
 Includes correct formula preparation and safe bottle 
feeding for formula feeding mothers- no group 
instruction, is not covered in prenatal classes. 
 Rewrote standing orders for NBN to comply with 
comprehensive feeding policy
STEP 2 TRAIN ALL HEALTH CARE STAFF IN 
SKILLS NECESSARY TO IMPLEMENT THIS 
POLICY. 
 Began 1 hour class for all Family Birth Center staff to 
introduce new policy 
 Brief introduction to basic breastfeeding management 
 Included: 
 MRs 
 Hearing techs 
 Techs 
 Bella Baby photographers 
 Customer service reps 
 RNs 
 Lab 
 Birth certificate ladies 
 Environmental services
FOR ALL FBC RNS 
 Two 4 hour in person breastfeeding classes offered 
 6 hours of articles to read and complete assurance 
questions on EDGT (online testing) 
 2 hour clinical skills 
 Hand expression 
 Positioning 
 Latch 
 Pumping 
 Scripting 
 Trouble shooting lactation problems 
 3 hour shadowing 
 Must complete within 6 months for all new hires
STEP 3 INFORM ALL PREGNANT WOMEN ABOUT THE 
BENEFITS AND MANAGEMENT OF BREASTFEEDING. 
 Physicians’ offices receive a folder of information about 
Medical Center Navicent Health 
 Ready Set Baby and breastfeeding pamphlet included 
 Prenatal breastfeeding class 
 Tours 
 Prenatal classes 
 Utilized grant to purchase breastfeeding information for 
our prenatal clinics- OB residents attended a 1 hour 
breastfeeding class as they are responsible for 
education 
 Yearly health fair 
 familybirthcenter.org
STEP 4 HELP MOTHERS INITIATE 
BREASTFEEDING WITHIN HALF AN HOUR OF 
BIRTH. 
 All L&D nurses trained to place baby skin to skin 
after delivery and assist with breastfeeding as 
needed 
 Magic Hour 
 Only 1 visitor allowed 
 All interventions delayed for first hour 
 Footprints 
 Bath 
 Assessment 
 Meds
STEP 5 SHOW MOTHERS HOW TO BREASTFEED, 
AND HOW TO MAINTAIN LACTATION EVEN IF THEY 
SHOULD BE SEPARATED FROM THEIR INFANTS. 
 All mothers offered breastfeeding support with 6 
hours of birth~ 89% offered 
 Mothers whose babies are admitted to NNICU/L2 
are set up with a pump and are instructed to pump 
at least 8x daily 
 Kangaroo mother care started as soon as baby is 
stable (mom or dad may do)
STEP 6 GIVE NEWBORN INFANTS NO FOOD OR 
DRINK OTHER THAN BREAST MILK, UNLESS 
MEDICALLY INDICATED. 
 Moms taught about the importance of exclusivity 
 Offer breastfeeding support rather than immediate 
supplementation 
 Use of syringe feeding small amounts, spoon 
feeding hand expressed breastmilk, etc., if 
supplementation medically needed or mom insists 
 Average about 10% supplementation for medical 
indications, 90% maternal request 
 Average 14% supplementation without bottle top, 
86% bottle
STEP 7 PRACTICE ROOMING-IN - THAT IS, ALLOW 
MOTHERS AND INFANTS TO REMAIN TOGETHER - 24 
HOURS A DAY. 
 Already set up to do this 
 Almost all procedures done in room (except circ 
and car seat angle testing for babies< 37wks) 
 Hearing screen 
 Photographs 
 PKU, labs 
 Bath 
 Vital signs 
 Daily weights 
 Assessment 
 Physician visits 
 Staff encourages parents to keep babies at night
STEP 8 ENCOURAGE BREASTFEEDING ON 
DEMAND. 
 Most all staff tell moms the same thing 
 Unlimited time at the breast 
 Aim for 8-10 feedings/day 
 May vary in interval and time
STEP 9 GIVE NO ARTIFICIAL TEATS OR PACIFIERS 
(ALSO CALLED DUMMIES OR SOOTHERS) TO 
BREASTFEEDING INFANTS. 
 No pacifiers in FBC 
 Counsel parents who bring pacifiers from home 
 Chart counseling 
 Bottle top with sugar for circs, discarded in NBN 
 Ancillary staff educated to prevent use during 
hearing screen, etc. 
 Some staff will do procedures on mom’s chest
STEP 10 FOSTER THE ESTABLISHMENT OF 
BREASTFEEDING SUPPORT GROUPS AND REFER 
MOTHERS TO THEM ON DISCHARGE FROM THE 
HOSPITAL OR CLINIC. 
 Middle Georgia Breastfeeding Alliance 
 WIC peer counselors 
 Private LCs 
 Beginnings Lactation Office at Medical Center 
Navicent Health
HOW DID WE DO IT? 
 TONS of education- mandatory 
 Award CEUs for 8 hr class 
 Tried to involve staff when introducing new 
procedures 
 Created log books for compliance and to identify 
staff who were having problems 
 Task force met frequently to troubleshoot problems 
 “Elevator Speeches” 
 CQIR (confidential quality improvement report) if needed 
 Chocolate…lots of chocolate
CHALLENGES 
 Culture shift- patients and staff 
 Feeding 
 Skin to skin 
 Anesthesia~ STS in the OR 
 Pacifiers~ need to teach alternate soothing strategies 
 Education about supplementation 
 Family~ Magic Hour 
 No more freebies~ pervasiveness of formula in hospital 
 Cost 
 Formula, nipples, bottles 
 Signage 
 Staff education 
 Patient education 
 Baby Friendly phases 
 Crib cards, measuring tapes
BENEFITS 
 Patients love it 
 Staff is beginning to love it 
 Babies adore it 
 Culture is slowly changing

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Becoming A Baby Friendly Hospital

  • 1. BABY FRIENDLY- PUTTING IT INTO PRACTICE Elizabeth Lee McWilliams, BSN, RN, IBCLC Medical Center, Navicent Health Macon, GA
  • 2. I HAVE NO FINANCIAL RELATIONSHIPS TO DISCLOSE
  • 3. THE MEDICAL CENTER OF CENTRAL GEORGIA Founded in 1895 By 2014 ~ 637 beds ~ Level I Trauma Center ~ 2nd largest GA hospital ~Magnet facility ~Serves as primary service area for 30 counties ~Level III nursery FY 2013~ 2,500 births
  • 4. TIMELINE  October, 2012- administration decided to join the Georgia 5 Star Initiative  Rates:  Breastfeeding initiation: 55%  Exclusive breastfeeding: 37%  Skin to skin after delivery: 27% (done only if patient requested it, almost never in PACU)  Had pacifiers, formula d/c bags, crib cards, measuring tapes, teaching material, free formula, nipples, etc.  All baths done in nursery  Limited breastfeeding education for staff
  • 5. CURRENT DATA…24 MONTHS LATER  No pacifiers- except for NNICU  Developed our own discharge bags, crib cards and teaching materials  Purchase formula and nipples  10 Steps to Successful Breastfeeding signs posted
  • 6. STATS  Breastfeeding initiation rate: 75%  Exclusive rate: 54% (72% of all BF mothers)  Skin to skin after delivery: 96% (beginning to do in OR)  Baths withheld for at least 6 hours and done in mom’s room  Nursing staff completed 20 hours of mandatory breastfeeding education  Developed 3 hour program for providers  All NNICU staff completed 2 hours  Ancillary staff completed 1 hour  New staff must complete breastfeeding education within 6 months of hire/transfer
  • 7. FORMATION OF BREASTFEEDING TASK FORCE  Women‘s Services and NNICU Director  Nurse Managers for FBC and L&D  AVP  Neonatologist  NNICU Dietician  Marketing  DBEs from FBC and NNICU  Lactation consultants  Met weekly, now meet monthly
  • 8. TRAIN THE TRAINER’S WEEK  March, 2013  DBE from FBC and both LCs attended  Given BFHI education requirements  PowerPoint's  BF Competencies  Policies  Strategies for the development of our program  Website for the 9 hospitals to use  Resources  Ideas for teaching adults  Visuals  Role playing  Handouts
  • 9. STEP 1 HAVE A WRITTEN BREASTFEEDING POLICY THAT IS ROUTINELY COMMUNICATED TO ALL HEALTH CARE STAFF.  Policy revised to address all 10 steps  Language includes statement to support International Code of Marketing of Breastmilk Substitutes  Includes correct formula preparation and safe bottle feeding for formula feeding mothers- no group instruction, is not covered in prenatal classes.  Rewrote standing orders for NBN to comply with comprehensive feeding policy
  • 10. STEP 2 TRAIN ALL HEALTH CARE STAFF IN SKILLS NECESSARY TO IMPLEMENT THIS POLICY.  Began 1 hour class for all Family Birth Center staff to introduce new policy  Brief introduction to basic breastfeeding management  Included:  MRs  Hearing techs  Techs  Bella Baby photographers  Customer service reps  RNs  Lab  Birth certificate ladies  Environmental services
  • 11. FOR ALL FBC RNS  Two 4 hour in person breastfeeding classes offered  6 hours of articles to read and complete assurance questions on EDGT (online testing)  2 hour clinical skills  Hand expression  Positioning  Latch  Pumping  Scripting  Trouble shooting lactation problems  3 hour shadowing  Must complete within 6 months for all new hires
  • 12. STEP 3 INFORM ALL PREGNANT WOMEN ABOUT THE BENEFITS AND MANAGEMENT OF BREASTFEEDING.  Physicians’ offices receive a folder of information about Medical Center Navicent Health  Ready Set Baby and breastfeeding pamphlet included  Prenatal breastfeeding class  Tours  Prenatal classes  Utilized grant to purchase breastfeeding information for our prenatal clinics- OB residents attended a 1 hour breastfeeding class as they are responsible for education  Yearly health fair  familybirthcenter.org
  • 13.
  • 14. STEP 4 HELP MOTHERS INITIATE BREASTFEEDING WITHIN HALF AN HOUR OF BIRTH.  All L&D nurses trained to place baby skin to skin after delivery and assist with breastfeeding as needed  Magic Hour  Only 1 visitor allowed  All interventions delayed for first hour  Footprints  Bath  Assessment  Meds
  • 15. STEP 5 SHOW MOTHERS HOW TO BREASTFEED, AND HOW TO MAINTAIN LACTATION EVEN IF THEY SHOULD BE SEPARATED FROM THEIR INFANTS.  All mothers offered breastfeeding support with 6 hours of birth~ 89% offered  Mothers whose babies are admitted to NNICU/L2 are set up with a pump and are instructed to pump at least 8x daily  Kangaroo mother care started as soon as baby is stable (mom or dad may do)
  • 16. STEP 6 GIVE NEWBORN INFANTS NO FOOD OR DRINK OTHER THAN BREAST MILK, UNLESS MEDICALLY INDICATED.  Moms taught about the importance of exclusivity  Offer breastfeeding support rather than immediate supplementation  Use of syringe feeding small amounts, spoon feeding hand expressed breastmilk, etc., if supplementation medically needed or mom insists  Average about 10% supplementation for medical indications, 90% maternal request  Average 14% supplementation without bottle top, 86% bottle
  • 17. STEP 7 PRACTICE ROOMING-IN - THAT IS, ALLOW MOTHERS AND INFANTS TO REMAIN TOGETHER - 24 HOURS A DAY.  Already set up to do this  Almost all procedures done in room (except circ and car seat angle testing for babies< 37wks)  Hearing screen  Photographs  PKU, labs  Bath  Vital signs  Daily weights  Assessment  Physician visits  Staff encourages parents to keep babies at night
  • 18. STEP 8 ENCOURAGE BREASTFEEDING ON DEMAND.  Most all staff tell moms the same thing  Unlimited time at the breast  Aim for 8-10 feedings/day  May vary in interval and time
  • 19. STEP 9 GIVE NO ARTIFICIAL TEATS OR PACIFIERS (ALSO CALLED DUMMIES OR SOOTHERS) TO BREASTFEEDING INFANTS.  No pacifiers in FBC  Counsel parents who bring pacifiers from home  Chart counseling  Bottle top with sugar for circs, discarded in NBN  Ancillary staff educated to prevent use during hearing screen, etc.  Some staff will do procedures on mom’s chest
  • 20. STEP 10 FOSTER THE ESTABLISHMENT OF BREASTFEEDING SUPPORT GROUPS AND REFER MOTHERS TO THEM ON DISCHARGE FROM THE HOSPITAL OR CLINIC.  Middle Georgia Breastfeeding Alliance  WIC peer counselors  Private LCs  Beginnings Lactation Office at Medical Center Navicent Health
  • 21. HOW DID WE DO IT?  TONS of education- mandatory  Award CEUs for 8 hr class  Tried to involve staff when introducing new procedures  Created log books for compliance and to identify staff who were having problems  Task force met frequently to troubleshoot problems  “Elevator Speeches”  CQIR (confidential quality improvement report) if needed  Chocolate…lots of chocolate
  • 22. CHALLENGES  Culture shift- patients and staff  Feeding  Skin to skin  Anesthesia~ STS in the OR  Pacifiers~ need to teach alternate soothing strategies  Education about supplementation  Family~ Magic Hour  No more freebies~ pervasiveness of formula in hospital  Cost  Formula, nipples, bottles  Signage  Staff education  Patient education  Baby Friendly phases  Crib cards, measuring tapes
  • 23.
  • 24. BENEFITS  Patients love it  Staff is beginning to love it  Babies adore it  Culture is slowly changing