Conflict PowerPoint PPT Content Modern Sample

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131 slides include: the definition of conflict, symptoms and causes of conflict, 5 methods to handle conflict, group conflict and causes, ways to address conflict: ignoring - stifling, defusing, organizational conflict: positive and negative aspects, 4 stages of conflict management, organizational conflict and conflict management strategies, 17 points on how to overcome deadlocks, 5 types of conflict deadlocks each with causes and techniques to handle: relationship - data - value - interests - structural, conflict models, strategies, tips, how to’s and more.

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Conflict PowerPoint PPT Content Modern Sample

  1. 1. Conflict 2013
  2. 2. Conflict ModelAssertive Passive Uncooperative Cooperative Level of Cooperation www.readysetpresent.com Page 2
  3. 3. Program Objectives (1 of 2)  Explain the difference between a disagreement and a conflict.  Understand conflict theories.  Explain the six causes of conflicts.  Explain the importance of talking out a conflict. www.readysetpresent.com Page 3
  4. 4. Program Objectives (1 of 2)  Use two-way and assertive communication skills to level with people, to accept feedback from them, and to discuss/resolve problems.  Know how to manage a conflict. www.readysetpresent.com Page 4
  5. 5. Definition (2 of 2)  “The goal of organizational leadership is not to eliminate conflict, but to use it.”  “Conflict is a predictable social phenomenon and should be channeled to useful purposes.” www.readysetpresent.com Page 5
  6. 6. What Do You Think?  When you hear the word . . . CONFLICT  What do you think and what images come to you . . . www.readysetpresent.com Page 6
  7. 7. Symptoms Of Conflict (1 of 4)  Tensions.  No desire to communicate.  Work not done properly.  Disastrous meetings.  Anger occurs quickly and easily. www.readysetpresent.com Page 7
  8. 8. Symptoms Of Conflict (2 of 4)  Failing productivity.  Slipping morale.  Absenteeism.  Accidents.  Escalating costs.  Slamming doors.  Shouting.  Bad times. www.readysetpresent.com Page 8
  9. 9. Symptoms Of Conflict (3 of 4)  The employee (or employees) involved display no desire to communicate.  Bad tempers are evident.  Productivity is falling.  Morale is slipping. www.readysetpresent.com Page 9
  10. 10. Symptoms Of Conflict (4 of 4)  One or more of those involved frequently calls in sick.  Accidents and errors become more frequent.  Disagreements become more pronounced (shouting, slamming doors, etc.) www.readysetpresent.com Page 10
  11. 11. Dealing With Resistance The Five "AS"  Avoidance.  Acceptance.  Adaptation.  Adamancy.  Attack (push back). www.readysetpresent.com Page 11
  12. 12. Symptoms Versus Causes Symptoms:  Conditions brought on by other related situations; signs of a basic problem. Causes:  The basic problems; situations that give rise to symptoms. www.readysetpresent.com Page 12
  13. 13. Causes of Conflict www.readysetpresent.com Page 13
  14. 14. Causes of Conflict (1 of 3) 1. Conflicts of belief: – People have different personal beliefs and any deviation from those beliefs is bound to cause problems. This type of conflict should not be allowed to erupt in an organization. www.readysetpresent.com Page 14
  15. 15. Defuse AConflict www.readysetpresent.com Page 15
  16. 16. Active Listeningwww.readysetpresent.com Page 16
  17. 17. Conflicts Deadlockswww.readysetpresent.com Page 17
  18. 18. Download “Conflict” PowerPoint presentation at ReadySetPresent.com 149 slides include: the definition of conflict, 5 slides onconflict theory, four slides on the symptoms of conflict, the five A’s of dealing with resistance, 10+ slides on symptoms and causes of conflict, 5 methods to handle conflict, 4 points on fight or flight, a graphic on conflict escalation, 10 slides on group conflict and causes, 10 slides with ways to address conflict: ignoring - stifling, defusing, organizational conflict:positive and negative aspects, 4 steps of conflict management, 20+ slides on organizational conflict and conflict managementstrategies, 17 points on how to overcome deadlocks, 5 types of conflict deadlocks each with causes and techniques to handle: relationship - data - value - interests - structural, conflict models, strategies, 20+ tips, how tos and much more. Royalty Free - Use Them Over and Over Again. Updated & Expanded 2013 Now: more content, graphics, and diagrams www.readysetpresent.com Page 18

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