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Program Objectives (1 of 3) To identify steps in taking responsibility for your own communication. To explore the use of words, tone of voice, and body language in communication. To identify ways to establish rapport in communication. To compare “telling” and “asking” questions styles in solving problems.

To identify steps in taking responsibility for your own communication.

To explore the use of words, tone of voice, and body language in communication.

To identify ways to establish rapport in communication.

To compare “telling” and “asking” questions styles in solving problems.

Program Objectives (2 of 3) Recognize and understand the power of communication. Understand how problems develop due to listening. Identify specific communication problems and apply treatments. Learn techniques to manage and ensure proper communication.

Recognize and understand the power of communication.

Understand how problems develop due to listening.

Identify specific communication problems and apply treatments.

Learn techniques to manage and ensure proper communication.

Enhance your knowledge of non-verbal communication. Apply what you learn to the written word. Know how to use the last resort. Practice, role-play, discuss, and problem solve. Program Objectives (3 of 3)

Enhance your knowledge of non-verbal communication.

Apply what you learn to the written word.

Know how to use the last resort.

Practice, role-play, discuss, and problem solve.

A Challenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATION

Please write a One Sentence Definition of

EFFECTIVE COMMUNICATION

Definition of Communication (1 of 2) The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood.

The exchange of thoughts, messages, or the like, as by speech, signals or writing.

To express oneself in such a way that one is readily and clearly understood.

Definition of Communication (2 of 2) Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.

Communication is shared feelings/shared understanding.

If you can honestly achieve that goal, you are communicating.

Methods of Communication Memo, fax, e-mail, voice mail, letter. Phone call, in-person. Two-Way One-Way Collaborative Team meetings, consulting, consensus, decision making, group problem solving.

Memo, fax, e-mail, voice mail, letter.

Phone call, in-person.

Team meetings, consulting, consensus, decision making, group problem solving.

Communication Advantages Increase productivity. Reduce stress. Better understand what others are saying. Better understand how to get your message across. Enhance relationships. Save time and money.

Increase productivity.

Reduce stress.

Better understand what others are saying.

Better understand how to get your message across.

Enhance relationships.

Save time and money.

Who Is Responsible? The Communicator. How Much Is The Communicator Responsible? 60 Percent!

The Communicator.

60 Percent!

Face-To-Face Mirror and Match.

Mirror

and

Match.

Mirror and Match Sentence structure. Tone of voice. Key words. Non-verbal body language. Style of speech. Rhythm of speech.

Sentence structure.

Tone of voice.

Key words.

Non-verbal body language.

Style of speech.

Rhythm of speech.

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