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Program Objectives (1 of 2) I dentify specific ways to build a coaching atmosphere. U nderstand the importance of the communication, participation, and good work climate factors of coaching to improve your impact and effectiveness as a team leader. D iscover techniques for introducing critical coaching aspects into your management style.

I dentify specific ways to build a coaching atmosphere.

U nderstand the importance of the communication, participation, and good work climate factors of coaching to improve your impact and effectiveness as a team leader.

D iscover techniques for introducing critical coaching aspects into your management style.

D evelop motivation and communication skills that support your role as a coach. A ssess your present coaching style and its strengths and weaknesses. U tilize coaching steps to create a work climate in which excellence becomes the norm with your employees. Program Objectives (2 of 2)

D evelop motivation and communication skills that support your role as a coach.

A ssess your present coaching style and its strengths and weaknesses.

U tilize coaching steps to create a work climate in which excellence becomes the norm with your employees.

Coaching for Excellence Objectives Explore the importance of coaching as a management skill. Uncover your strengths as a coach. Describe the techniques to improve performance effectively. Demonstrate how to coach an employee.

Objectives

Explore the importance of coaching as a management skill.

Uncover your strengths as a coach.

Describe the techniques to improve performance effectively.

Demonstrate how to coach an employee.

A Challenge Please write a One Sentence Definition of COACHING and COUNSELING.

Please write a One Sentence Definition of

COACHING and COUNSELING.

Definitions Coaching : A directive process by a manager to train and orient an employee to the realities of the workplace and to help the employee remove barriers to optimum work performance. Counseling : A supportive process by a manager to help an employee define and work through personal problems that affect job performance.

Coaching : A directive process by a manager to train and orient an employee to the realities of the workplace and to help the employee remove barriers to optimum work performance.

Counseling : A supportive process by a manager to help an employee define and work through personal problems that affect job performance.

Opportunities for Training Procedural changes. Responsibilities have shifted. Reallocation of employees. New tools and equipment.

Procedural changes.

Responsibilities have shifted.

Reallocation of employees.

New tools and equipment.

Opportunities for Counseling Emotional outbursts. Tardiness or absences. Erratic behavior.

Emotional outbursts.

Tardiness or absences.

Erratic behavior.

Opportunities for Coaching Appearing unmotivated. Excessive errors. Missing deadlines. Falling below standards. Displaying need to fine-tune skills.

Appearing unmotivated.

Excessive errors.

Missing deadlines.

Falling below standards.

Displaying need to fine-tune skills.

Benefits of Coaching Coaching is the most effective way to develop your employees. Coaching is the key to managing multiple priorities. Coaching leads to improved employee performance, which leads to increased productivity and bottom-line results. Coaching increases employees’ self-esteem and job satisfaction.

Coaching is the most effective way to develop your employees.

Coaching is the key to managing multiple priorities.

Coaching leads to improved employee performance, which leads to increased productivity and bottom-line results.

Coaching increases employees’ self-esteem and job satisfaction.

Coaching is not in the new manager’s tool box. Coaching is too time consuming. Coaching is taxing as it requires patience. Coaching is left up to each employee. Coaching: Misconceptions

Coaching is not in the new manager’s tool box.

Coaching is too time consuming.

Coaching is taxing as it requires patience.

Coaching is left up to each employee.

Response to Coaching Some employees may respond enthusiastically to coaching, when problems are pointed out. Some employees may have a defensive response to coaching, when problems are pointed out.

Some employees may respond enthusiastically to coaching, when problems are pointed out.

Some employees may have a defensive response to coaching, when problems are pointed out.

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