RISK MANAGEMENT
FOR DIGITAL PROJECTS
LIESL PFEFFER
PROJECT MANAGER
REACTIVE NEW YORK
1. INTRODUCTION TO RISK MANAGEMENT
2. IDENTIFYING RISKS

3. DEFINING RISKS
4. TRACKING RISKS
1. INTRODUCTION TO RISK MANAGEMENT

WHY YOU NEED TO
KNOW HOW TO
MANAGE RISKS
IN YOUR PROJECTS
WHAT IS A RISK?
1. INTRODUCTION TO RISK MANAGEMENT
1. INTRODUCTION TO RISK MANAGEMENT
1. INTRODUCTION TO RISK MANAGEMENT

IDENTIFY

DEFINE

TRACK

Identification and
assessment of risks

Agreement on
response...
1. INTRODUCTION TO RISK MANAGEMENT

IDENTIFY

DEFINE

TRACK

Identification and
assessment of risks

Agreement on
response...
1. INTRODUCTION TO RISK MANAGEMENT

IDENTIFY

DEFINE

TRACK

Identification and
assessment of risks

Agreement on
response...
WHO MANAGES RISKS?
1. INTRODUCTION TO RISK MANAGEMENT
2. IDENTIFYING RISKS

3. DEFINING RISKS
4. TRACKING RISKS
2. IDENTIFYING RISKS

INTERNAL VS
EXTERNAL RISKS
INTERNAL RISKS
2. IDENTIFYING RISKS

INTERNAL RISKS

Availability of resources
Reliability of resources

Stakeholders
Partners
Suppliers
EXTERNAL RISKS

Source: AP Photo/Bebeto Matthews
2. IDENTIFYING RISKS

EXTERNAL RISKS

Competitor activity

Corporate strategy or priority changes
Legal issues / regulator...
2. IDENTIFYING RISKS

CATEGORIZE RISKS TO
HELP IDENTIFY THEM
COMMON RISKS
2. IDENTIFYING RISKS

PROJECT
MANAGEMENT

Scope creep
Disorganized or under resourced client
Client does not have enough a...
2. IDENTIFYING RISKS

TECHNOLOGY

Third party integrations
Using new or unfamiliar technologies
Changes in technology

Qua...
2. IDENTIFYING RISKS

OPERATIONAL

Recruitment and retention of staff
Insufficient skill levels
Access to required equipme...
1. INTRODUCTION TO RISK MANAGEMENT
2. IDENTIFYING RISKS

3. DEFINING RISKS
4. TRACKING RISKS
3. DEFINING RISKS

HOW TO CREATE A
RISK REGISTER
3. DEFINING RISKS

DETAIL THE
RISKS

Description of the risk
Owner
Probability

Impact
Response
3. DEFINING RISKS

ASSESS THE
PROBABILITY

Common sense
Experience
Questioning
3. DEFINING RISKS

ASSESS THE
IMPACT

Cost
Time
Quality
3. DEFINING RISKS

CALCULATE
THE SEVERITY

Common sense
Project knowledge
Experience
3. DEFINING RISKS

DETERMINE
RISK RESPONSES

Risk analysis (impact/severity)
Benefit of the risk response
Cost of the risk...
1. INTRODUCTION TO RISK MANAGEMENT
2. IDENTIFYING RISKS

3. DEFINING RISKS
4. TRACKING RISKS
4. TRACKING RISKS

WHAT TO DO DURING
THE PROJECT
4. TRACKING RISKS

SCHEDULE PROJECT
CHECKPOINTS
4. TRACKING RISKS

MAINTAIN THE
RISK REGISTER
REGULARLY
4. TRACKING RISKS

DISCUSS CURRENT
RISKS WITH
STAKEHOLDERS
EACH WEEK
IN CONCLUSION
THANK YOU
TWITTER:
@LIESLPFEFFER
INSTAGRAM: LIESLPFEFFER
REACTIVE:
WWW.REACTIVE.COM
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Risk Management for digital projects

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presentation held by Liesl Pfeffer at the Digital PM summit in Philadephie on Oct 15: http://blog.dpm2013.com

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Risk Management for digital projects

  1. 1. RISK MANAGEMENT FOR DIGITAL PROJECTS LIESL PFEFFER PROJECT MANAGER REACTIVE NEW YORK
  2. 2. 1. INTRODUCTION TO RISK MANAGEMENT 2. IDENTIFYING RISKS 3. DEFINING RISKS 4. TRACKING RISKS
  3. 3. 1. INTRODUCTION TO RISK MANAGEMENT WHY YOU NEED TO KNOW HOW TO MANAGE RISKS IN YOUR PROJECTS
  4. 4. WHAT IS A RISK?
  5. 5. 1. INTRODUCTION TO RISK MANAGEMENT
  6. 6. 1. INTRODUCTION TO RISK MANAGEMENT
  7. 7. 1. INTRODUCTION TO RISK MANAGEMENT IDENTIFY DEFINE TRACK Identification and assessment of risks Agreement on response strategy Tracking until closure
  8. 8. 1. INTRODUCTION TO RISK MANAGEMENT IDENTIFY DEFINE TRACK Identification and assessment of risks Agreement on response strategy Tracking until closure
  9. 9. 1. INTRODUCTION TO RISK MANAGEMENT IDENTIFY DEFINE TRACK Identification and assessment of risks Agreement on response strategy Tracking until closure
  10. 10. WHO MANAGES RISKS?
  11. 11. 1. INTRODUCTION TO RISK MANAGEMENT 2. IDENTIFYING RISKS 3. DEFINING RISKS 4. TRACKING RISKS
  12. 12. 2. IDENTIFYING RISKS INTERNAL VS EXTERNAL RISKS
  13. 13. INTERNAL RISKS
  14. 14. 2. IDENTIFYING RISKS INTERNAL RISKS Availability of resources Reliability of resources Stakeholders Partners Suppliers
  15. 15. EXTERNAL RISKS Source: AP Photo/Bebeto Matthews
  16. 16. 2. IDENTIFYING RISKS EXTERNAL RISKS Competitor activity Corporate strategy or priority changes Legal issues / regulatory changes Natural disasters Loss of power / internet Communication system failures
  17. 17. 2. IDENTIFYING RISKS CATEGORIZE RISKS TO HELP IDENTIFY THEM
  18. 18. COMMON RISKS
  19. 19. 2. IDENTIFYING RISKS PROJECT MANAGEMENT Scope creep Disorganized or under resourced client Client does not have enough authority Content delays
  20. 20. 2. IDENTIFYING RISKS TECHNOLOGY Third party integrations Using new or unfamiliar technologies Changes in technology Quality control
  21. 21. 2. IDENTIFYING RISKS OPERATIONAL Recruitment and retention of staff Insufficient skill levels Access to required equipment/software Equipment failure
  22. 22. 1. INTRODUCTION TO RISK MANAGEMENT 2. IDENTIFYING RISKS 3. DEFINING RISKS 4. TRACKING RISKS
  23. 23. 3. DEFINING RISKS HOW TO CREATE A RISK REGISTER
  24. 24. 3. DEFINING RISKS DETAIL THE RISKS Description of the risk Owner Probability Impact Response
  25. 25. 3. DEFINING RISKS ASSESS THE PROBABILITY Common sense Experience Questioning
  26. 26. 3. DEFINING RISKS ASSESS THE IMPACT Cost Time Quality
  27. 27. 3. DEFINING RISKS CALCULATE THE SEVERITY Common sense Project knowledge Experience
  28. 28. 3. DEFINING RISKS DETERMINE RISK RESPONSES Risk analysis (impact/severity) Benefit of the risk response Cost of the risk response
  29. 29. 1. INTRODUCTION TO RISK MANAGEMENT 2. IDENTIFYING RISKS 3. DEFINING RISKS 4. TRACKING RISKS
  30. 30. 4. TRACKING RISKS WHAT TO DO DURING THE PROJECT
  31. 31. 4. TRACKING RISKS SCHEDULE PROJECT CHECKPOINTS
  32. 32. 4. TRACKING RISKS MAINTAIN THE RISK REGISTER REGULARLY
  33. 33. 4. TRACKING RISKS DISCUSS CURRENT RISKS WITH STAKEHOLDERS EACH WEEK
  34. 34. IN CONCLUSION
  35. 35. THANK YOU TWITTER: @LIESLPFEFFER INSTAGRAM: LIESLPFEFFER REACTIVE: WWW.REACTIVE.COM
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