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What is a Question
A question may be either a linguistic expression used
to make a request for information, or else the request
itself made by such an expression. This information
may be provided with an answer.
Why do we ask Questions ?
• To clarify doubts
• To gather more information
• To understand whether the
respondent has understood what is
• To reaffirm whether what we have
heard is correct or not
Types of Questions
•Open and Closed
Open Questions are :
What is your age?
Did you complete your Matriculation?
Are you thirsty?
Did you participate in the inter-collegiate quiz
Close Ended Questions are
What happened at the meeting?
Why did he react that way?
How was the party?
Tell me what happened next.
Describe the circumstances in more
How to ask Questions
Avoid asking questions that can be
answered simply with “yes” or “no.”
Instead, consider questions that start
with “What,” “How,” “When” and
Avoid leading questions. Those
questions can be perceived by the
other as manipulative and dishonest.
Avoid frequently asking questions that
begin with “Why.”
Powerful questions that can help
being more effective….
What do you want?
What will that give you?
What is important about that?
What is holding you back?
What if you do nothing?
What is this costing you?
How much control do you have in this situation?
What do you need to say “no” to?
How can you make this easy?
What options do you have?
What will you do? By when?
What support do you need to assure success?
How will you know you have been successful?
What are you learning from this?
Managing and coaching
De-fusing a heated situation