Listening Skills

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Listening Skills

  1. 1. Presented by Rubina Isidore IEIBS
  2. 2. EQ
  3. 3. THOUGHT Dalai Lama says, “When I speak I only repeat what I already know, but when I LISTEN, I learn more…”
  4. 4. WHAT IS HEARING & LISTENING ?  You hear with you ear and Listen with your heart  Listening is following and understanding the sound---it is hearing with a purpose  Hearing is physical and listening is emotional  Listening is the absorption of the meanings of words and sentences by the brain  A person who incorporates listening with concentration is actively listening.
  5. 5. TYPES OF LISTENING  Appreciative listening  Sympathetic listening  Empathetic listening  Therapeutic listening  Dialogic listening  Relationship listening
  6. 6. TYPES OF LISTENING  Discriminative listening  Comprehension listening  Critical listening  Biased listening  Evaluative listening
  7. 7. THE PROCESS OF LISTENING  Receiving  Attending  Understanding  Responding  Remembering
  8. 8. LISTENING STYLES  People-oriented  Content-oriented  Action-oriented  Time-oriented
  9. 9. WHY YOU SHOULD LISTEN  Building trust  Credibility  Support  Getting things done Information Exchange
  10. 10. FALLACIES ON: WHY PEOPLE DON’T LISTEN  Listening Is Not My Problem  Listening and Hearing are the Same  Good Readers are Good Listeners  Smarter People are Better Listeners  Listening Improves with Age  Listening Skills are Difficult to Learn
  11. 11. FACTS  Experts agree that the most successful sales people listen 70% of the time, and talk only 30%. People High in LISTENING use more AUDITORY WORDS
  12. 12. ATTRIBUTES OF A GOOD LISTENER  Concentration  Attention  Eye contact  Receptive Body Language  Understanding of Communication Symbols.  Objective  Paraphrasing  Questioning/Clarifying
  13. 13. ATTRIBUTES OF A GOOD LISTENER  Empathy - not sympathy  Strategic Pauses  Don't Interject  Leave the Channel Open
  14. 14. TRAITS OF A BAD LISTENER  Finding fault with the speaker  Distraction or Fake Attention  Listening to the easy material  Daydreaming  Body language that signals disinterest  Force-fitting their ideas into your mental models  Interrupting the speaker  Not responding to the speaker's requests  Intentionally putting the speaker down
  15. 15. ACTIVE LISTENING
  16. 16. HOW TO IMPROVE LISTENING  Minimize both internal and external distractions  Adjust your listening to the situation  Show you’re listening by your nonverbal communication  determine the most important points and develop a method to remember them  demonstrate empathy
  17. 17.  Save advice for another time  Don’t interrupt UNNECESSARILY…  Don’t prejudge a person’s message by the way he looks  Stay focused on the subject  Remain clearheaded, even if the topic is emotional
  18. 18. ACTIVITY
  19. 19. So start

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