Can you fix my customers?!Robin Dymond CST
Who am I?  Robin Dymond, CST  Managing Partner Innovel LLC  21 years in software development  9 yrs doing Scrum + XP, ...
Is this your customer…?               ©2011 Innovel LLC. All rights reserved www.innovel.net
Is this your customer…?  … hello….?  ….hello….?  “The number requested is busy, please try your    call again.”           ...
What can you do aboutthis?   Help them visualize their work   Give them techniques to manage their work   Help them imp...
Visualize their work      Write             Product                   Meet with    Whitepaper         Photoshoot          ...
Reduce work in process     Product Owner Personal Kanban   Work CUE         Next                       WIP 2              ...
Visualize Backlog Prep              Kanban for Backlog PreparationProduct                                                 ...
Set regular stakeholder andteam PBL review meetings          Product BacklogProductBacklog                        Stakehol...
Reduce the PO Work inProgress (WIP)   How much stuff is the P.O. working on?   What other projects do they have?   What...
Your Product Owner needsa process too  Scrum is silent on how product owners should   manage their work  Product Owners ...
Questions?             ©2011 Innovel LLC. All rights reserved www.innovel.net
Innovel LLCTraining and Consulting inScrum XP Agile Lean Kanban                  Robin Dymond, CST                  rdymon...
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Can you fix my customers?!? Lightening Talk Agile Ukraine 2011

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Are your Lean Agile software development customers and Scrum Product Owners too busy to work with your team? Here are 3 ideas you can use to help customers and Scrum Product Owners improve how they manage their time and visualize their work. Give your Product Owners tools to make working with their teams easier and more effective.

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Can you fix my customers?!? Lightening Talk Agile Ukraine 2011

  1. 1. Can you fix my customers?!Robin Dymond CST
  2. 2. Who am I?  Robin Dymond, CST  Managing Partner Innovel LLC  21 years in software development  9 yrs doing Scrum + XP, 5 yrs applying Lean  Agile Program Coach in the largest Agile transition in Banking  Trained 800+ people in Scrum in Ukraine  Clients in US, Europe, Canada, Brazil ©2011 Innovel LLC. All rights reserved www.innovel.net
  3. 3. Is this your customer…? ©2011 Innovel LLC. All rights reserved www.innovel.net
  4. 4. Is this your customer…? … hello….? ….hello….? “The number requested is busy, please try your call again.” ©2011 Innovel LLC. All rights reserved www.innovel.net
  5. 5. What can you do aboutthis?  Help them visualize their work  Give them techniques to manage their work  Help them implement these tools ©2011 Innovel LLC. All rights reserved www.innovel.net
  6. 6. Visualize their work Write Product Meet with Whitepaper Photoshoot stakeholders Customer 2012 Marketing Trade show meeting planning planning Meet with Update Product Regulatory other Product Road map update managers Review Prepare for Review test completed User next iteration plan with QA stories ©2011 Innovel LLC. All rights reserved www.innovel.net
  7. 7. Reduce work in process Product Owner Personal Kanban Work CUE Next WIP 2 Done Customer Blabla Customer More stuff stuff stuff Blabla PBL work Blabla Sales stuff Fun work Sales stuff stuff Boring work More stuff Blabla work Fun work Boring work Blabla Other work Bbsit sales ©2011 Innovel LLC. All rights reserved www.innovel.net Focus group
  8. 8. Visualize Backlog Prep Kanban for Backlog PreparationProduct Ready for Ready forBacklog Next Epics 2 User Stories team review 5 sprint planning Blabla Epic 3 Story 2.1 Story 1.3 Story 1.1 Epic 1 Blabla Epic 4 Story 2.2 Story 1.4 Story 1.2 Blabla Epic 5 Epic 2 stuff Story 2.3 Story 2.4More stuff Story 2.5 work Fun workBoring work Limited Work In Progress ©2011 Innovel LLC. All rights reserved www.innovel.net
  9. 9. Set regular stakeholder andteam PBL review meetings Product BacklogProductBacklog StakeholderBacklog TeamBacklog NO SURPRISES Reviewmeeting Reviewmeeting Sprint planning or Sprint review Sprint 1 Backlog Sprint1 Sprint 2 Week 1 Week 2 Week 3 Repeat SprintPlan Daily Sprint Review, ning Standup Retrospective meeting ©2011 Innovel LLC. All rights reserved www.innovel.net
  10. 10. Reduce the PO Work inProgress (WIP)  How much stuff is the P.O. working on?  What other projects do they have?  What does sales and marketing demand for road maps and future plans?  How do they interact with stakeholders?  Are there regular facilitated stakeholder meetings to work on the backlog? ©2011 Innovel LLC. All rights reserved www.innovel.net
  11. 11. Your Product Owner needsa process too  Scrum is silent on how product owners should manage their work  Product Owners feed the rest of the development system and are a constraint  Find ways to build and support effective work processes for your POs.  Define what “Ready for development” means for user stories  Use Lean and just in time ideas to eliminate overworked POs ©2011 Innovel LLC. All rights reserved www.innovel.net
  12. 12. Questions? ©2011 Innovel LLC. All rights reserved www.innovel.net
  13. 13. Innovel LLCTraining and Consulting inScrum XP Agile Lean Kanban Robin Dymond, CST rdymond@innovel.net www.innovel.net www.scrumtraining.com Americas: (804) 239-4329 Europe: +32 489 674 366

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