Libguides: user perceptions, expectations and satisfaction

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Hear OSU library users’ expectations and impressions of LibGuides as a tool for accessing information, what external evaluators discovered about LibGuides, and suggestions for improvements from users.

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  • Libguides: user perceptions, expectations and satisfaction

    1. 1. User-Perceptions, Expectations & SatisfactionRoy DeglerOklahoma State Universityroy.degler@okstate.edu
    2. 2. Background Just launched LibGuides! How were we doing? PhD Level Evaluation Students.
    3. 3. Background Just launched LibGuides! How were we doing? PhD Level Evaluation Students.
    4. 4. Background Just launched LibGuides! How were we doing? Graduate program evaluation class.
    5. 5. Questions Perceptions of guides for information access Expectations for the guides Is there a discrepancy Conform to web design standards
    6. 6. 33 of 26,764
    7. 7. 33 of 26,764 Survey 17 UnderGrads 2 Grads 1 Faculty
    8. 8. 33 of 26,764 Interview 2 Librarians (faculty)
    9. 9. 33 of 26,764 Narrative 10 Grads 1 UnderGrad
    10. 10. Perceptions
    11. 11. Easy to Locate 70.0 52.5 35.0 17.5
    12. 12. Not Crowded 60 45 30 15
    13. 13. Effortless Search Process 70.0 52.5 35.0 17.5
    14. 14. Easy access of information 90.0 67.5 45.0 22.5
    15. 15. Expectations
    16. 16. 70%Guides could be improved!
    17. 17. Suggestions16 % Faster Searches37 % Simplify Searching26 % Less Cluttered21 % Other (More Subjects, Less steps to find articles)
    18. 18. Web Design
    19. 19. Heuristic evaluation 75% meet or above standards
    20. 20. Recommendations
    21. 21. Prooof reading
    22. 22. Do not publish until ready
    23. 23. Readable text on images
    24. 24. Less clutter
    25. 25. Consistent design
    26. 26. Top journal list
    27. 27. Easy to find!
    28. 28. Leaping w/o looking Consistency Prooof reading Less is more
    29. 29. Questions

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